Hyper-Reach Reviews

Pros

.Targeted Notification - it lets you send messages to specific crowd based on their location , role and buisness prefrences.
. Language translation- it can translate messages in 100 languages for improved communication.

Cons

Reporting - it's reporting feature can be improved which can help in giving more detailed insight on campaign effectivness , messages delivery rate.

Pros

The system is user friendly and easily customized.with it we are able to modify how we use it and how many credits are used based on what messaging we are sending out.

Cons

I have not found any dislike for the product yet.

Pros

The best feature of this software is it's user friendly interface. I can send message to a large group over a multitude of platforms at once. It support integration to social media and smart devices which is impressive in that price.

Cons

I did not find any noticeable cons about this software; everything seems to be all right.

Pros

Speed of the notification system and integration

Cons

It’s difficult to use it and set it up with each employee

Pros

Hyper Reach has enhanced our communication among the team members of our organization.It allows us to get messages out quickly and with ease.

Cons

I have thankfully not come across any issues using it.

Pros

The features included and functionality of the program is great. I like the integration to social media and smart devices. The "tags" for the lists where a contact can have multiple skills is a great option. Previously I had to create multiple contacts if someone was part of more than one agency for internal campaigns.

Cons

It is a little complicated to get setup at times. Inputting lists seems cumbersome until you get used to the flow. It's not as polished as other products. It looks very Web 1.0 in my opinion. This does not affect functionality at all but its not aesthetically pleasing to users or those trying to set up. I am still deciding

Pros

Hyper-Reach makes it easy, effective and rapid to communicate in real-time. This help retain our customers which lead to high ROI.

Cons

It is nearly an year now ever since I implemented Hyper-Reach and I have never experienced any flaw.

Pros

It's geotargeting feature is really awesome in targeting potential clients and it is also very affordable compare to other similar products.

Cons

Translation - it's translation feature can be improved by adding more languages.User interface - it's a bit difficult for new users .

Pros

Hyper-Reach allows us (teams) to keep informed on critical events through real-time notifications.

Cons

Hyper-Reach is not known by many employees in my organization - but we are spreading its rumors across all departments since it is a remarkable messaging tool.

Pros

Among various notification tool i have used, Hyper Reach has amazed me the most. The user interference is amazing and it has many options for customization as well. The product is very easy to integrate and use. The pricing of the product is also reasonable. The alerts and direct product links has been the part of my daily life now.

Cons

There are not much particular cons i have faced until now.

Pros

It has excellent customer support , have some excellent features like geo-tagging and analytics .

Cons

Overall I am quite satisfied with hyper reach just more customisation can be added in making templates and messages.

Pros

It allows us to keep our clients updated and informed with weekly alerts and recommendations.It allows me to share our new products designed for family businesses by adding a direct link to our website.This tool has helped us improve our communication efficiency and customer experience.

Cons

I have nothing negative to say about the platform.

Pros

The software is very easy to use, especially during crucial times. The tags for internal campaigns are an amazing feature. The weekly alerts and direct products links are also very useful. Highly recommended for effective and efficient communication.

Cons

There are no negative feedbacks from my side. The Software is very useful and works as it is supposed to do.

Pros

It is very easy to get started with initially. The features it provides are one of the best according to its price. It could be a lifesaver in emergency situation.

Cons

i have no complaints up to now. The product seems decent.

Pros

I have implement various communication and notification tools over the years, but none have impressed me quite like Hyper-Reach. This comprehensive emergency notification system has been an amazing at enhancing the ability to communicate effectively and ensures the safety of project teams and stakeholders. It has user-friendly interface with high customization options, supporting multiple communication channels and aiding in emergency planning and preparedness.

Cons

Hyper-Reach's reporting and analytics capabilities might be somewhat limited but nothing to complain about.

Pros

It is very easy to setup and get working. I can create templates which is super useful. Unlimited usage for the price is such an amazing deal.

Cons

Nothing bad to say about Hyper-Reach, it gets the work done well.

Pros

Internal messaging, child accounts, the minutes are unlimited.

Cons

I have not found anything so far that I do not like about this system. Customer service is awesome as well.
We appreciate our relationship with our Hyper-Reach representatives.

Pros

Ease of use, and the ability to reach actual people when you need to ask questions!! The pricing is out of this world better compared to other platforms, especially the unlimited usage!!! It is also very easy for people to sign up to use.

Cons

The mobile app could be a little hard to use because of the text size, but it works very well. Some of this problem could be that I am half blind.

Pros

It is easy to learn and use. Ability to send messages to a large group over a multitude of platforms at once. Integrated with National Weather service to automatically send out the message and post to your social media sites and computer browsers. Can be used with the National program IPAWS. Pricing was great compared to other services that do similar things. Customer Service is great. Any issue they are there 24/7.

Cons

Not able to control what users (child accounts) can and cannot do. An example would be to utilize the IPAWS you have to be trained. Not being able to lock out the IPAWS ability is frustrating. Been told it is in the works.

Pros

Hyper-Reach software is very easy to implement and use. It allows us to reach our community in times of disaster or other serious events that might be taking place.

Cons

There is nothing that I can say negative about the software or the company. It exceeds our expectations and the staff is very responsive and checks in on us often to ensure that the product is doing what it is supposed to be doing.

Alternatives Considered

Everbridge Mass Notification

Reasons for Switching to Hyper-Reach

The cost of the product was very appealing, however, the ease of use was the biggest seller. It does not take long to learn how to set up templates and contact lists. Once that is done anyone can send a message with Ease. Customer Service was also a great experience. The company wants to make sure that the product meets our expectations.

Pros

We are just getting set up with Hyper-Reach, but I am very happy with the features that are offered with the system. Perhaps my favorite feature is the apps that are available for the system, both for sending and for receiving messages.

Cons

We are changing from another product and, so far we have not experienced any problems during the transfer. It would be nice if Hyper-Reach could deal directly with our data host to transfer the address and telephone number data fro us.

Pros

We appreciate the relationships with company employees and representatives, very fast and responsive service, and the ease of use of the interface. The IPAWS interface is particularly efficient and easy, when compared to similar solutions.

Cons

Weather alerts sent by NWS tend to be too repetitive, when sent via text message or phone call. To solve the issue, we opted to only carry these on social media. This resolved any concerns that our public had.

Pros

One of the best features of this software is its user friendly. The support staff is always timely in their responses to any of my questions regarding the software. I really appreciate the periodic check in emails from the Hyper-Reach staff, it makes you feel important as a client.

Cons

I would like to see a larger amount of characters allowed in the voice to text portion of the messages. My boss likes to send out wordy messages and I always have to shorten the wording to fit in the 500 character limits.

Alternatives Considered

CivicPlus Mass Notification System

Reasons for Choosing Hyper-Reach

Cost effectiveness in getting a comparable product to what we used to use, but at a much more affordable price. The customer service provided by Hyper-Reach during the decision making process made it easier to decide as well.

Pros

The ease of use and ability to have almost unlimited child user account makes reaching the population much easier.

Cons

The sign up process is long and discouraging for the older population.

Pros

We were surprised how easy it was to get started. Once our MSAG data was loaded we instantly had the capability to notify everyone with a landline in our County. IPAWS integration makes the product even more powerful.

Cons

I cant think of a downside at this point