Datamolino Reviews

Pros

I have been using Datamolino for a while and it is really easy to understand, set up, and use. The customer service is fantastic.

The accuracy is really good, yes things do not always come out correctly, but there is a smiple system to tell them where the problems are and they are dealt with quickly and efficiently.

With all software, things go wrong, but you can be assured the staff at Datamolino will be more than willing to listen to the issues, will get back to you in moments, and the development team really do listen and take your suggestions seriously.

Cons

Ocacsionally I have made the silly mistake of uploading a whole file more than once, and realise as I have dragged it into the box, but before I confirm. the problem is the file starts it upload immediately so I have to remember to let it finish and go back in and delete it. The development have said they are looking into a way to have a second confirm level so that does not happen. All my doing not theirs, but the only issue I have with the software.

Pros

Amazing Software!
Saves Times
Saves Money
Mix of AI Automation & Human Interface - Very Accurate Results
Best Customer Service we have ever experienced!
Interfaces seamlessly with Quickbooks

Cons

None, it is an amazing product that we are very grateful to use.

Alternatives Considered

Receipt Bot

Reasons for Switching to Datamolino

Amazing Customer Service Accurate Results Seamless integration with Quickbooks Mix of AI and Human Interface and improves the more you use the system. It saves us so much time and energy each week!

Pros

Datamolino's "fingerprint" approach to establishing new suppliers works really well. You engage with real people and you can converse with them to get the standard setup to exactly what you want. The team is responsive and customer service is excellent. You don't have to compromise or work around the limitations of AI or computer generated document recognition, which his really helpful.

Cons

The integration with other XERO apps wasn't always seamless, but the potential with, for example, ApprovalMax is huge if you persevere. Sometimes you get tripped up as all three apps (XERO, Datamolino and ApprovalMax) start trying to do each other's jobs. Also, from here in the Southern hemisphere, connection and response speeds tended to be slower than for XERO (hosted locally) as Datamolino lives in Europe.

Pros

Datamolino has saved us so much time over the years. It allowed us to focus on building the business and creating better product rather than bookkeeping and entering invoices. It's fast, accurate and has many features that beat all the competition.

Cons

Any issues that we have had have been dealt with quickly.

Alternatives Considered

Hubdoc and Dext

Reasons for Switching to Datamolino

Features that we use regularly like line items, automatic file splitting and auto exporting

Pros

Fully automated compared to other competitors. Great UI.

Cons

Price, but with everything - you get what you pay for. I switched for a time to try and safe money but ended up coming back to these guys as the other software increased my workflow due to lack of automation.

Alternatives Considered

Hubdoc

Reasons for Switching to Datamolino

Features, integration, functionality, customer service.

Pros

Datamolino has helped expedite and automate invoice management and processing immensely! I was tasked with decreasing the time it takes to process invoices. While we can't automate the process entirely, it has increased our efficiency and accuracy.

Cons

Any issues I've had, the team is very quick to respond and explain or fix the problem. Due to time zone differences, updates may be scheduled while I'm still working, but that has only been an issue once or twice in four months.

Alternatives Considered

MineralTree TotalAP

Switched From

BILL Accounts Payable & Receivable and MineralTree TotalAP

Reasons for Switching to Datamolino

Datamolino does not try to automate too much. It is customizable to the user. That combined with the reasonable monthly cost led us to choose Datamolino.

Pros

It has helped with our internal processes, providing accuracy and efficiency at the book-keeping level. This allows us to work on more clients and focus on the higher level reporting and advisory service

Cons

I'd like to see some automation on splitting of costs across a split allocation - something i am currently in discussions on.

Pros

Very easy to import documents via a variety of methods and the customer support is excellent. The supplier automation set up is great as once done its even quicker to review and export documents into your account package

Cons

If the resolution of scanned documents is too low then incorrect data can be picked up which can be annoying when having to review and correct docs but then again, its up to you to scan a high res image!!!

Pros

We love that duplicates are shown up so that we do not waste time on invoices sent twice by clients and that scanned paperwork that is not an invoice is also put to one side and identified.
We also love that the invoices already sent through to Xero are shown on the home page

Cons

We would like to be able to default our preferred method of calculating tax ie 'send exact tax amount'- we do not want Xero calculating tax

Pros

I forward all the invoices I receive to Datamolino and they just appear in Xero. No longer do we maintain a shared google drive folder to keep it in sync. Just send it to Datamolino and it's done.

Cons

Sometimes it detects currencies wrong. Sometimes when I scan receipts with my phone camera it fails to detect the invoice number... but those are just minor annoyances that can be quickly fixed through their site.

Pros

It reads US date formats and other currencies without issues now.

Cons

Until this year it required manual intervention on a lot of bills, now it no longer needs that manual editing for bills.

Pros

They're extremely accomodating to the way that we want to work too. They've adjusted the software based on our recommendations a number of times. The biggest pro would be the invoice fingerprint feature, where new invoices can be set up with a template that enables documents of the same type to be automatically recognised and processed again in the future.

Cons

As mentioned, the datamolino team have implented additions or new ways of doing things on request, I don't think there is a con left.

Alternatives Considered

Hubdoc and DocuWare

Switched From

Hubdoc

Pros

I have been using it for over a year now, staff love it and clients love it.
Easy to use, fast, reliable and accurate. A good pricing model means its cheap to use, and it can process sales invoices too. The support is probably the best I have come across with any Xero add-on. Quick response rates, and they are happy to pick up the phone to you too, and a really nice team as well. Couldn't recommend this strongly enough.

Cons

The hardest thing about recommending it to clients is that they often haven't heard of it, but have heard of their competitors so assume their competitors are better. However, the name is becoming more and more prominent, and with recent recognition from Xero, as one of just nine XeroHQ integrated apps, I believe their brand will continue to get stronger and stronger.

Pros

Customer support is second to none, they really go the extra mile
Fast and accurate invoice processing
Email address to send invoices to is a big time saver
Virtually immediate synchronisation with Xero

Cons

Receipts aren't handled so well and can be slow to process /can fail to process
Multi page documents don't always process so easily

Pros

Easy To Use and does exactly what it's designed to do.

Cons

Nothing. The product is easy to use. I'd liek an easier way to switch between companies on the app is about the only thing.

Pros

Integrates nicely with our Xero accounting software.
Splits our invoices by line item so it's easy to track by cost account and job.
Saves a lot of time so that as owners of our business we can really see our costs without a lot of time spent.
We are saving money by not hiring a person for this level of detail.
Great customer service, Datamolino helps us whenever we have a request.

Cons

None that I can think of at this time. The couple times we've had an issue or question, Datamolino has been able to response promptly and make adjustments as needed.

Pros

It just works! Sounds daft but I never consider that datamolino won't process a document. Even when it's not worked as expected the response from customer service has been awesome and we've worked together to resolve issue.

Cons

I'm genuinely struggling to think of anything!

Pros

The support is excellent, on hand in moments whenever I have had questions
The system integrates well with Xero and is easy to negotiate around client folders and to export pdf reports too.

Cons

The only real edit I needed to do once the bill was in Xero was splitting into multiple line items which would be a nice addition.

Pros

Customer service is of good quality. It's great that it provides the integration the way I want it.

Cons

The only thing I don't like is the price. When you look at it, it has the function that almost many of its competitors have. Therefore, it should be more affordable as it is not a unique feature.

Pros

It's very easy to use, very adaptable and works great for my needs.

Cons

I had a glitch when it was pulling the wrong supplier name from an invoice but this was quickly resolved. To be honest, really hard to pick faults.

Pros

Datamolino is an excellent app that just gets on with its job and works as it's supposed to. I like the fact that it's cloud based so can be accessed from anywhere. It can read most documents we scan to it, including some of the most illegible ones, and it also handles sales as well as purchases. On the odd occasion that something goes wrong, or we have a query, the friendly support staff are always quick to respond, and go above and beyond to help us out and resolve the problem. Definitely the best support team for any software that we use.

Pros

easy to use
great app
amazing support
reliabillity

Cons

sometimes price, occasionally makes mistakes on OCR

Pros

It's really easy to use and the customer support is fantasic! Our questions are always answered within minutes and once the initial 'fingerprint' of an invoices has been set up the processing of subsequent invoices are very efficient.

Cons

Being able to report from Datamolino would be useful eg. supplier reporting, though you can do this from your accounting software.

Pros

Datamolino offer a service which alleviates a great deal of data processing on my end and free's up a lot of time. The customer service team have helped me on a number of occasions and have gone way above my expectations.

Cons

Any negatives I have had in the past I have requested assistance from Datamolino on and they have been improved upon.

Pros

So easy to learn what to do. Integrates with our Xero software seamlessly. The technology behind the software is outstanding saving me hours a month in data entry. The multiple lines per invoice feature is a life saver

Cons

No complaints with Datamolino, much easier to use than other pieces of software I've used for this type of work