OnPage Incident Management System Reviews

Pros

It is reliable. We never miss critical alerts. At JSpeed We have high value customers and we strive to deliver superb customer service. We need to make sure we know about any issue well before the customer - that is how we gain their trust.
Most important, When we need support, they get back to you within minutes no matter what time you call.

Cons

The UI is a bit dated. It would be nice to see a more vibrant UI. I guess it will be in the near future but most important - it works great.

Pros

We love this product because of its integration with our PSA.

Cons

At this point in time we do not have anything negative to say about onpage.

Alternatives Considered

Reasons for Switching to OnPage Incident Management System

Pros

easy for nurses to contact me, easy to forward pages

Cons

the sound is very loud, the apps turns off other apps on the phone which is very very inconvenient

Pros

Receipt and Read Notification. Immediate Feedback. Value.

Cons

All good for our use. OnPage meets all our priority messaging needs.

Pros

I like how even when I'm away from site, I still get critical notifications

Cons

I hate how I get woken up at night to alert me about critical issues that happen at site, but this isn't a downside

Pros

I love how easy it is to use on my end - I get the page, I click the notification which takes me to the app, and as long as the person paging me has put in a complete phone number, I can just click the number in the OnPage app and get back to them immediately.

Cons

I have no concerns with the software. The only thing that might be nice is the ability to change the message people get when they call my pager. I work in health care, and can potentially receive pages from multiple different institutions and multiple different units within the various institutions. The way our institutions' phone system works, all outgoing calls look like they are coming from the hospital switchboard, so if people click 1 as suggested in the greeting, I have no idea which number to actually call back.

Pros

Integration with ConnectWise for custom notifications.

Cons

Only allowing one session per login at a time. Sometimes this hinders our ability to test setups.

Pros

OnPage is simple and easy to use. Works well for our needs as a way for our patients to contact us after hours.

Cons

The alert function is loud, so we usually keep it on silent. Also, notifications are a maximum of 5 minutes apart.

Pros

OnPage supports a wide variety of devices, including Android, iPhone, and Blackberry. I use it to get real time stock price alerts and these have been a lifesaver for urgent trading situations that require immediate action. I have also used it in the past for server and database alerts. It's a great product and very reliable.

Cons

There are no cons. It's a great product. It has never failed me and I rely on it to get timely alerts.

Pros

What I like most about OnPage is that it is very easy to use and is reliable. I also like that you have to acknowledge the page and then it will stop ringing.

Cons

There is nothing that I dislike about this software, it meets business requirements.

Pros

Ease of use
Reliability
Features of the dashboard

Cons

The mobile app should have more features

Pros

This app has allowed our company to easily switch between employees on call and ensure alerts are not missed. The app continues to alert you until the page is acknowledged, so concerns of sleeping through calls have gone away since implementing this system.

Cons

Adding support for the Apple Watch is much needed, currently the watch acknowledges that an alert has been sent, but it cannot be viewed.

Pros

We receive instant messages on OnPage Mobile App as soon as the customer raises high priority incidents

Cons

We get same messages more than once.There is nothing else that I dont like about Onpage except we get same message more than once.Other than that no issues with Onpage.It helps a a lot in incident management as we dont have to check our emails to see if the customer has raised any high priority incidents or not.

Pros

Easy of implementation, ability to have pools and failovers.

Cons

app looks a little cheesy. It could be easier to better looking emails that get sent to the phone.

Alternatives Considered

Reasons for Switching to OnPage Incident Management System

Pros

I really like that OnPage is NOT tied to geography.
Regional RF pagers quickly become useless if you travel out of a specific area.
With OnPage, my team can be virtually anywhere.

Cons

Early on, the iPhone app had some glitches. OnPage has since resolved those problems.

Pros

OnPage is a reliable and easy to use paging system that is customizable and functional. With some paging systems it can be a process to go off-call; with OnPage it's as simple as hitting the volume selector top right and clicking on the options. Just one of the many features that make this system stand out.

Cons

Sometimes when you try and silent the system it does not work and notifications keep sounding.

Pros

Integration into my cell phone, ease of use.

Cons

Notification sound options are limited. Would prefer to be able to choose more sound notifications than the ones provided by onpage.

Pros

On call alert is the best thing provided by onpage where you can link things with your ticket system .

Cons

might need some more options to cutomize and make more changes on it. it got limited options for now but user should be able to play around with more options and more ringtones.

Pros

The ability to maintain 24/7 emergency support without being chained to a desk.

Cons

The sound of the siren in the middle of the night.

Pros

Have been using OnPage for more than 6 months and it has been really helpful in Intimation of Priority Incidents when away from Laptop. It has the snooze feature to ring again and again unless the message is read and it is easily customizable w.r.t. to the type of Events you want to be intimated for. OnPage has been great alternative of SMS/Pager which could be missed easily in today's world and rides the Digital wave.

Cons

There could be feature to Intimate others (Who are not part of the group) with a forward option

Pros

easy to use as an end user, all you do is install the app and log in, you can customise your alert volume, sound etc

Cons

it would be good to be able to view the onpage calendar as an end user

Pros

This helps us with our incident reporting. We have a dedicated number for people to call where callers are put into a queue and eventually voicemail if everyone is busy. This greatly helps our communication and let's us use a dedicated number instead of our personal phones.

Cons

Calls sometimes get cut off and voicemails may not come through.

Pros

This software is super easy to use and when and if you ever have any issues they have stellar customer support.

Cons

There is nothing negative I can say about this software. It just works.

Pros

Simple to look at, loud notification system, able to forward pages to others, alerts every few minutes if not opened

Cons

Occasional glitches, will not stop alerting while you are in the middle of a call

Pros

Easy to use, reliable and good customer support.

Cons

There is nothing I can see at this point in time that requires attention.