EchoSpan Flexible 360 Reviews

Pros

The flexibility of being able to change things like rater groups

Cons

There was nothing I did not like. All features were easy to use and support was available when needed

Pros

I have had the pleasure of utilizing this exceptional platform, and I must say, I am thoroughly impressed. Not only is EchoSpan incredibly user-friendly, but the abundance of customizable features truly allows for a tailored experience that meet our team's specific needs. The inclusion of validated rated items adds an extra layer of trust and reliability. What truly sets EchoSpan apart, it its top-notch client support. Any questions or concerns the team has is promptly addressed with care and expertise, leaving the team confident in the services provided.

Overall, I cannot recommend this platform more for its seamless usability, extensive customization options, validated ratings, and exceptional client support.

Cons

While it is a challenge to pinpoint any shortcoming, if I had to mention one aspect, it would be that with the extensive array of features and options, navigating through them might feel slightly overwhelming for newcomers. However, this minor hurdle is quickly overcome with the intuitive interface and helpful guides provided. Overall, this is merely a testament to the platform's richness in functionalities rather than a true drawback.

Pros

My favorite part of the tool is the ease, speed and self serve nature we recently discovered with the help of [sensitive content hidden] on how we can build new and modify existing surveys.

Cons

The most recent "ask" for support was around 3 years of 360 data. We learned that data is pulled project by project which is manual and time consuming. It would be great to have option to pull multiple projects at one time.

Pros

We love the opportunity Echospan provides for our teams to provide honest, authentic, constructive feedback. We love being able to edit the questions to fit the mission and values of our program.

Cons

I wish the N/A option on the radio button questions didn't calculate as a zero for the averages

Pros

Online training to signup for assistance from a real person, assessment layout, time response in receiving the assessment, graphs, comment section for development opportunities, and more

Cons

Demo, trial to do before completing a group project.

Pros

What I like most about EchoSpan is the intuitive features and the ease of customizability. The fact that you can duplicate projects and their saved features is also a bonus! The reporting features are also very comprehensive, including development recommendations. Further, EchoSpan provides a plethora of training guides and opportunities to connect with administrators.

Cons

There are still some features that are not able to be duplicated for all open projects. The amount of email reminders also differ between targets and raters. (These are not deal breakers, though!)

Pros

We appreciate the ability to customize our report components and use our proprietary questionnaire. The customer support is responsive, consistent and timely and they have been open to our suggestions for software updates as well.

Cons

We would like to see the platform look more current and be a little more intuitive. We would also like to see the review progress data to be displayed in a more visually appealing way. At our level of membership, we don't have ready access to our overall review data so we aren't able to study that data without significant financial investment.

Pros

This is our first time implementing a 360 feedback process at our organization and we have been very pleased with the product and especially appreciative of the wonderful support provided by [sensitive content hidden] at EchoSpan. We have experienced a lot of internal changes and her constant support has allowed us to continue providing the level of service to our internal customers despite all of the shifts within the organization.

Cons

There are a lot of steps to every process and while there are some components that do make the process a bit easier, all of the very specific details can be hard to keep track of.

Pros

The support provided by [sensitive content hidden] was exceptional. She was extremely responsive, patient, and answered all of our questions (sometimes multiple times) to ensure that our review process and reports were tailored exactly as we preferred.

Cons

The admin platform can be a bit confusing to navigate and could perhaps be simplified or made more intuitive in the future. More explicit confirmation on reporting pages that reports are not being automatically distributed to targets when generated would be appreciated.

Pros

The 360 reports are informative and flexible. The ability to view da YOY is highly valued in addition to the systemized identified of blind spots. These items support the ability to constructively engage and coach others across the firm.

Cons

They are limitations to the customizations, some of which on the face do not seem very complicated.

Pros

I like the ease of use for the participants.

Cons

We have had challenges with the emails hitting out Spam folders and not being send to our participants.

Pros

By far the Service After Sale is excellent. Its SAAS with SAS!
And they also teach you how to do things on your own so you can customize the tools as needed.

Cons

I have nothing to say here because I always get the help I need.

Pros

The customer support is fantastic. Our success representative is helpful, knowledgeable and support. She understands the technical side of the tools, but also has experience in best practices and implementation.

Cons

Echospan is a bit more expensive than other tools on the market, but it is worth the extra money.

Pros

I like the flexibility and customization features of Echospan. I could add, edit, and delete competencies to meet my client's needs. Reporting has a wealth of information. Importing raters was easy using Excel. However, the best part of using EchoSpan was the support provided by [sensitive content hidden]. She quickly responded to questions and ensured I knew how to use the software. She set up a test project for practice. She went above and beyond for client support. EchoSpan support is also very good.

Cons

Nothing really. Like any software, it has a learning curve but it is intuitive and easy to learn.

Pros

When deciding which 360 platform to use, it is critical for us to chose a partner that has a great support team to help us get set up and if we have additional questions. In addition, echospan provided a platform that is super easy to use for customers and administrators.

Cons

There is nothing I don't like about the platform and if there was, I would let echospan know and I am sure they would help us find a solution or consider adding it to their feature development.

Pros

Question bank of over 350 questions in different management and leadership categories, flexibility of just about anything we need, regular weekly customer meetings and the ever-ready customer support team who act promptly and follow-up to make sure all's well.

Cons

We are yet to discover any! So happy with our choice.

Pros

As an independent contractor, I need a flexible, customizable 360-degree feedback platform that allows me to run multiple projects for multiple clients. EchoSpan provides that plus a host of other features that allow me to respond to almost any client need. I found a number of features helpful, including (1) the editable competency library, (2) automation features that help with the logistics of a project, and (3) the regular updates that add functionality to the application. Overall, the biggest advantage of this product for me is the ability to develop, administer, and report multi-rater projects that vary in scope from the simplest survey to the most complex design.

Cons

As with any product, there is a bit of a learning curve. With that said, if you've got some experience with administering these types of projects, you will likely feel "at home" pretty quickly. There are a number of helpful tools in the application to guide you through projects, so straightforward projects are pretty simple to run. As the complexity of the project increases, you will need to dig deeper to get the results you're looking for -- which I don't think is unusual for any system.

Pros

The software has more options than I even know what to do with, making for a highly customizable survey that had many choices that I and my team could choose from. If stumped, we used the training and support resources available and the customer support was out of this world.[SENSITIVE CONTENT] specifically was a dream to work with.

Cons

I honestly think the only gap we saw was more questions/reading topics for diversity and inclusion, specially since this is the name of the game these days. Otherwise, none come to mind.

Pros

Many software packages are "over built" for the functionality businesses actually need. EchoSpan is one of the few companies who designs software that walks that line perfectly. The basics are covered with an easy step-by-step process that is both intuitive and elegant. There are also advanced features like sentiment analysis to keep pace with market competitors. They've delivered the perfect balance of neither too much nor too little functionality in their software, which makes it particularly ideal for mid-market clients. Additionally, I can't say enough about the professionalism of their project management team. We outsourced a very high profile project to EchoSpan and I never experienced such seamless implementation, flexibility to change course when needed, and detailed communication to ensure decisions happened quickly. Bravo EchoSpan!

Cons

Honestly, I can't think of anything. The reports are straightforward and easy to understand. Some of the competitors have elegant data visualization dashboards but charge 2x the money for it.

Pros

The software is fairly easy to use. The service provided is great. They typically respond much sooner than the 24 hours promised. The reports are generated quickly. The ability for development planning (although we haven't used the function yet)

Cons

Overall, it is very intuitive . I wish I could delete my own projects out of archive. I wish I could click a button for all the questions and make changes to them versus individual questions (I.e., quickly convert a group of questions from self only to both raters).

Alternatives Considered

Reasons for Choosing EchoSpan Flexible 360

Switched From

Reasons for Switching to EchoSpan Flexible 360

Pros

The software itself provides valuable, anonymous feedback for our clients to help aid in their leadership growth. It is It was easy to set up and easy to use. We can easily customize projects and the communication for each project.

Cons

There is nothing about this software that we have found that we do not like.

Pros

The best feature about EchoSpan's software is its flexibility. So many 360 packages don't allow customization options (or options are limited), but it is what our clients want and need so EchoSpan is our go-to provider. In addition, if the software doesn't support our customization needs, the EchoSpan design team is always willing to work with us.

Cons

Nothing comes to mind.

Pros

The report was easy to read and debrief. It was also simple to upload rater information and launch the assessment. The ability to complete the assessment and read comments in languages other than was vital to the engagement of our global participants.

Cons

The comments section wasn't as robust as we needed to collect qualitative information. A significant level of customization that includes specific questions that correspond to each competency area would be necessary to provide context to the quantitative data that was collected.

Pros

The EchoSpan platform is extremely easy to use. I've used other 360 feedback platforms in the past, but EchoSpan's is by far the most flexible and intuitive. EchoSpan has been able to meet my unique needs in 360 setup and administration and they are always adding new features.

Cons

The training manuals and videos are at times too high level to answer my specific questions. However, my contacts at EchoSpan are always very responsive to quickly address my questions.