AffiniPay Reviews

Pros

Affinipay payment processing is reliable, secure and easy to use. On the rare occasion that I need to contact support, service is always fast, friendly and accurate.

Cons

No real cons from my perspective. I've used Stripe in another situation and the one feature I preferred in Stripe was knowing what exact payments were coming in on what day.

Pros

Next generation enhanced with integration

Cons

Next generation migration was in multiple steps

Alternatives Considered

Reasons for Choosing AffiniPay

Switched From

Reasons for Switching to AffiniPay

Pros

unfortunately, there is not much I like about the website and looking up transactions. It super time consuming with going back to each page and then finding the date again and then clicking on each transaction to see the member company so that I can enter the invoice.

Cons

While monthly reconciliation this would be a technology issue that would need some tweaking. While reconciling every month the transactions only show the person's name and not the Company that the name is associated. So I have to click on every transaction to see which member company it is for (I am a wild apricot user for our membership) and then when I hit the back button it takes me all the way to the first transaction and then I have to filter back to the one that I was looking at. It would nice if the company name that is associated with wild apricot would reflect.

Pros

It's so easy for our members to use! I rarely get complaints or have issues arise. Customer support is excellent.

Cons

We changed the way we do our reporting, but it was not a difficult process. My only issue is sometimes the reports don't match the bank statements at the end of the month if deposits haven't yet been processed. Not a big deal though!

Alternatives Considered

Reasons for Choosing AffiniPay

Switched From

Pros

Ease of use and clarity and great user interface.

Cons

None. We like everything about it. Won't ever switch

Pros

It's very easy to use for both the admin and our customers.

Cons

I don't think there are any cons to this software. I've used a few different similar products in the past and this is my preferred one because of how easy it is to use.

Alternatives Considered

Reasons for Choosing AffiniPay

Reasons for Switching to AffiniPay

Pros

Affinipay is SO user friendly and streamlined. It's easy to process payments, provide refunds, and see transaction reports. It's clean, organized, and intuitive. We switched over from a more complicated platform and it's been a breath of fresh air to use Affinipay.

Cons

I wish we had an easy way to take in person payments at our conference with a credit card swiper that connects to the platform. Perhaps there is a physical credit card swiper and I just haven't obtained one yet.

Pros

Ease of bookkeeping and transparent/convenient to use for our members.

Cons

Nothing to not like after it is set up properly.

Pros

I find Affinipay extremely easy to use and it has all the features that I'm looking for in payment options. I can send a quick bill, see the status of that bill at a glance, and very easily look up previous transactions. Affinipay has made my job so much easier.

Cons

For my purposes, there is nothing that I feel is missing. It has everything I need!

Pros

ECF is a Florida Electrical Contractor trade association that offers members reliable industry updates, communication services, ongoing educational training, and leadership. The key to providing all these services is planning, efficiency, and good management. That's where Affinipay becomes the business partner that helps make everything happen. From beginning to end ECF doesn't have to worry about payment, posting, and follow-up on all debit/credit card payment transactions.

Cons

After the initial 'learning curve' how-to use the software period, we have had no problems adjusting to using Affinipay and find it a dependable, stable asset to our financial planning and monthly reconciliation.

Pros

Affinipay is a robust platform with all the features that any association needs. It seamlessly integrates with the association platform making dues collection, event registration and sponsorship payments so simple. The affordibility for the product cant be beat. Affinipay knows the business of associations which makes them a great partner.

Cons

Ability to create custom pages on the user back end rather than going through support. Although support is very quick!

Pros

The simplicity of the program - it is easy to follow and understand. The most important feature is its customer support/service. I have been in this program for more years than I care to remember and I am always amazed at the ability to get a real person when I need one and the quick turnaround in solving my problem.

Cons

The lag time in the ACH showing up in the daily and monthly reports.

Pros

Affinipay is very user friendly and easy to navigate. Processing credit card payments is very easy no matter whether we are processing payments in the office, remotely or in-person. The majority of of membership dues and event registrations are paid by credit card. Customer service has always been great. When ever we have had to call or email we have received very timely responses and help with resolving any issue that may have come up, which very rarely happens. Great product. All of our Regions also use Affinipay for payment processing. It is an easy product that links with our AMS and any third party that we work with.

Cons

At this time I don't have any areas that I think need to be improved.

Pros

It is so easy to use on an administrator side and the customer service is superb! I know I can always reach out to someone and I'll get the help I need.

Cons

Maybe on the reports side of things. Sometimes I am searching for ways to better query reports but eventually I find what I'm looking for. Wish the system would also tell us who the payment is for - in other words, an admin may pay with their company card but they are not the actual member - would be nice to see the member's name on the transaction itself on the reports.

Pros

Your customer service group. I can call at any time and talk with a PERSON and not have to go through an automated attendant to do so. Also, the customer service group knows their stuff - they always have or will get me an answer in a very short amount of time. Great group!

Cons

Reporting process for automatic payments.

Pros

Affinipay's biggest feature is its simplicity and ease of use. Love the admin page which details all activity. It's so easy to bill or receive money. They also provide custom landing pages for various fundraising initiatives. We find this feature extremely helpful. Lastly, their customer service is very efficient and accountable in a timely manner. Always a real person to deal with and always courteous and professional.

Cons

So far we have been happy with Affinipay as is.

Pros

I love the ease of downloading daily reports of our online/credit card payments. The customer support has been outstanding whenever concerns or questions have arose.

Cons

Unable to tap open a daily report from the monthly deposit report. It would be outstanding to be able to link over especially when downloading several daily deposit reports

Pros

We like the fact that it is embedded in our own website payment page, no need to take the payer to a separate website.

Cons

The monthly summary statement is too complicated.

Pros

I love the daily transactions reports function! This feature saves me so much time during bookkeeping. On the days that transactions are made, I run the report and then I can quickly determine whether dues, registration for the conference, or an exhibit fee payment was made.

Cons

Sone tones the reports print off the edge of the page and sometimes they don’t. I would like to see a pdf download choice.

Pros

The key features I need for processing credit card transaction and issuing refunds are simple to use. The Affinipay site is laid out well and very responsive. But perhaps most important is that if I need support it is easy to access and high quality.

Cons

Honestly nothing - it just works the way it's supposed to. No complaints!

Pros

The product is very easy to use. Customer support is great. Reports are good.

Cons

I do not have any problems with this software.

Alternatives Considered

Reasons for Choosing AffiniPay

Switched From

Pros

AffiniPay integrates well with our current online CRM/AMS software. Customer support from AffiniPay is better and more responsive than most vendors were use.

Cons

The only issue we have ever had is a fraudulent payment reaching our bank account that was later deducted.

Pros

We don't necessarily have high volumes of transactions, but I love how easy it is to take entries in our QuickBooks spreadsheet and match them up to transactions on the Affinipay dashboard and categorize the type of purchase was made. If a refund is ever requested, I can quickly search by the customer's name and issue a refund with one click and make them happy in a very small amount of time.

Cons

No major complaints. I would like the ability to CC people on credit card receipts, since sometimes the person making the purchase wants a receipt forwarded to their business manager.

Pros

Support team is fantastic. Staff learning curve is short. Very innovative company always looking to improve and willing to listen to feedback, concerns and ideas.

Cons

This box shouldn't be required as there is nothing that I don't like.

Pros

The ability to design your pages and input information. Individual client information kept together.

Cons

The financial transactions can be a bit complicated when making changes. Not easy to switch events and payments for individual.