Faveo Helpdesk Reviews

Pros

Useful communication tool with functional data center management capability and the Emails and calls management through Faveo Helpdesk is productive and even creating accurate data report is very quick and simple.

Cons

The Faveo Helpdesk tools were easy to set and get started with manipulation and so far i got no issues obtained from the platform.

Pros

Faveo Helpdesk software offers a robust and intuitive solution for managing customer support and service requests, making it an excellent choice for businesses of various sizes. Its user-friendly interface and customizable features allow for efficient ticket management, tracking, and resolution, ensuring a streamlined workflow. Faveo supports seamless integration with multiple communication channels, enhancing customer interaction and support team productivity. Additionally, its reporting and analytics tools provide valuable insights into performance metrics, helping organizations continually improve their service quality. Overall, Faveo stands out as a reliable and efficient helpdesk tool, catering effectively to the dynamic needs of customer support operations.

Cons

Developing a mobile app specifically for customers would greatly enhance user experience, providing them with easier access to support, real-time updates on their tickets, and a more convenient way to interact with the helpdesk. Enhancing these areas would further solidify Faveo's position as a comprehensive and versatile helpdesk solution.

Pros

- ease of use as user/admin
- lot feature to be explored

Cons

- updating the version is not simple, need speciality and support assist
- Occasionally, we encounter errors during LDAP synchronization

Pros

Lightweight
Not resource intensive
Relief from Custom plugins

Cons

Complex Configuration
Buggy UI
Not advanced workflows or customizations
Lethargic Customer service

Pros

Software is user friendly and easy to use for everyone as well agent and user...

Cons

Few bugs are there which needs to resolved, like shared things by admin is not visible to agent dashboard and few other things..

Alternatives Considered

Reasons for Switching to Faveo Helpdesk

Pros

Support works fast, direct boots on ground.
Quick solution and explenation

Cons

People need support, faveo helps but people still create tickets.

Pros

the ticketing system is working as awsome and it usability to non technical users is very good.

Cons

unable to customise notifications based on the customer.

Pros

Its good and our company is experiencing a lot of good things.

Cons

Need to get trainings for the operations and support.

Pros

The easy to use approach and the fast graphical interface

Cons

We haven't received any issues. There is no issue as of know

Pros

The team liked Faveo Helpdesk's ease of access and functionality. It serves its users well by helping them track the status of the tickets, as said by their personal reviews. Aside from that, Faveo's support team is one email away from resolving issues.

Cons

Despite the ease of access and functionality, Faveo may sometimes stumble upon updating issues which can cause inconvenience to the consumers.

Pros

Easy of use, intereface, greate support.

Cons

All is great. All is great. All is great.

Pros

Straight forward, easy to use when there are no issues

Cons

Takes long to get assistance when the is an issue on the helpdesk

Pros

Ease of use. Fast and simple User Interface.

Cons

Hard to install other OS than ubuntu. Would be better to clarify these in forehand.

Pros

It's a good service portal designed for the ease of use so customer can easily connect with us without getting to connect on calls.

Cons

Nothing as of now, everything seems to be fine.

Pros

Simple setup, I had it running within a day, and started customizing it for our needs. Structured communication with our clients.

Cons

Time registration is a bit poor, and it's most fitted for support organisations that works with credits. If you don't but do it on hour base with monthly invoice then it's a bit hard to configure

Pros

Deployment was straightforward and it's very customisable. The interface is responsive. Workflow controls are comprehensive. Many of the agents using Faveo actually like using it. Support has always been brilliant and attentive. It's an extremely high value proposition for many helpdesk functions.

Cons

In my experience, the Service Desk related features feel immature and aren't feature-rich enough for some uses / situations. With time I'm sure they'll develop into something very useful. But the negative is that this will take time in my opinion. If you want straightforward helpdesk functionality, Faveo is a good contender.

Pros

Easy to use, managing the ticketing system is very easy and configuration also simple

Cons

Some of te integrations we are facing some challenges

Pros

Ticket management in one place. Interface could use some improvements.

Cons

Contacts not working, Reports missing on time tracking. System update banner should only be visible to admins.Admins should be able to update and back up the system without Faveo Engineers.

Pros

Easy to use. Raghav from support team takes the ownership and completes the task. He is available when ever he promise to be.

Cons

Need to chase the marketing team for info.

Pros

ease of functionalityGood supporteasy to use

Cons

help desk is working for now ,nothing for now

Pros

User interphase was easy to understand and is not showing to much information that is not relevant.

Cons

Some configuration options are difficult to understand and change.

Pros

Cost effective and quite comprehensive features

Cons

A more dynamic form builder feature rather than a linear/static form

Pros

Ease of configuration of all the platform

Cons

Some limitations in the email fetching tickets

Pros

Ticket Approvals, Tickets Accessibility,

Cons

Users cant see the approval status of ticket where it is pending

Pros

All of the build in features are very good to use, the most amazing feature is the Email notification, its really easy to monitor.

Cons

Nothing as such. All of the features are easy to use.