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About Faveo Helpdesk
Faveo Helpdesk is a cloud-based help desk solution that caters to startups and small to mid-size businesses. Key features include a buildable knowledge base and a built-in search option.
Faveo allows users to build their own self-service knowledge base. Users can upload their content into the solution, and customers can comment on articles users have uploaded.
This solution also lets customers connect with users through email. Faveo assigns ticket numbers to customer emails. Different priority levels can be assigned to tickets, and users can also set up automated, template-based responses to certain types of inquiries. The solution also features a customer portal, where customers can log in and check their ticket status.
Faveo lets users assign tickets to specific employees or departments. Multiple users can be assigned to tickets. Internal notes can be created to communicate with users about ticket status.
Faveo offers a perpetual license for a one-time fee that includes support via phone and email.
Faveo Helpdesk pricing
Faveo Helpdesk has a free version and offers a free trial. Faveo Helpdesk paid version starts at USD 14.00/month.
Starting Price:
USD 14.00/month
Free Version:
Yes
Free trial:
Yes
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Faveo Helpdesk Reviews
Feature rating
5 reviews of 107
View all reviews
Fridah
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 22/08/2023
Effective and very Reliable Customer Services Management Platform.
Highly stable and great escalation platform and the customer contacts list management and file sharing is very effective through Faveo Helpdesk capabilities.
Pros
Useful communication tool with functional data center management capability and the Emails and calls management through Faveo Helpdesk is productive and even creating accurate data report is very quick and simple.
Cons
The Faveo Helpdesk tools were easy to set and get started with manipulation and so far i got no issues obtained from the platform.
Response from Ladybird Web Solution
Thank you for the positive feedback Fridah!
We'll continue to prioritize user-friendly tools and efficient communication capabilities.
Replied 13/05/2024
Adriana
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 20/05/2024
Robust and intuitive solution
Pros
Faveo Helpdesk software offers a robust and intuitive solution for managing customer support and service requests, making it an excellent choice for businesses of various sizes. Its user-friendly interface and customizable features allow for efficient ticket management, tracking, and resolution, ensuring a streamlined workflow. Faveo supports seamless integration with multiple communication channels, enhancing customer interaction and support team productivity. Additionally, its reporting and analytics tools provide valuable insights into performance metrics, helping organizations continually improve their service quality. Overall, Faveo stands out as a reliable and efficient helpdesk tool, catering effectively to the dynamic needs of customer support operations.
Cons
Developing a mobile app specifically for customers would greatly enhance user experience, providing them with easier access to support, real-time updates on their tickets, and a more convenient way to interact with the helpdesk. Enhancing these areas would further solidify Faveo's position as a comprehensive and versatile helpdesk solution.
Response from Ladybird Web Solution
We're thrilled to hear you had a positive experience with us! Your feedback is invaluable. Thank you for your support.
Replied 23/05/2024
Muhamad Wijaya
- Industry: Consumer Goods
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 18/11/2024
Nutrifood Faveo review
Pros
- ease of use as user/admin
- lot feature to be explored
Cons
- updating the version is not simple, need speciality and support assist
- Occasionally, we encounter errors during LDAP synchronization
Response from Ladybird Web Solution
Thank you for the feedback.
Replied 28/11/2024
Saif
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Weekly for 2+ years
-
Review Source
3
Reviewed on 13/11/2024
Buggy and Sluggish - Could have been better
Dont just sell a product for the sake of money. Listen to concerns of the customer's opinion and feedback.
Pros
Lightweight
Not resource intensive
Relief from Custom plugins
Cons
Complex Configuration
Buggy UI
Not advanced workflows or customizations
Lethargic Customer service
Ammar
- Industry: Religious Institutions
- Company size: 201–500 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 24/10/2024
Application is good but some bug is there
It's good but still need more improvement..
Pros
Software is user friendly and easy to use for everyone as well agent and user...
Cons
Few bugs are there which needs to resolved, like shared things by admin is not visible to agent dashboard and few other things..
Alternatives Considered
ServiceNow Customer Service Management, Daily Connect and ManageEngine Applications ManagerReasons for Switching to Faveo Helpdesk
It was user friendly but didn't know few drawback of software while in trail modeResponse from Ladybird Web Solution
Thank you for your valuable feedback
Replied 05/11/2024
