User Reviews Overview
About oculavis SHARE
oculavis SHARE is the leading platform to redesign processes between humans and machines. From smart services for customer and product support to intelligent tools for maintenance teams, oculavis SHARE is a device-agnostic...
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- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Visual Support to improve technical troubleshooting
Overall Ocualvis Share is a great tool for Service Providers and Maintenance People to help clients and connect workers in the field with Visual Support.
Pros
Easy to setup - Easy to use - Easy to troubleshoot
Cons
too many clicks when setting up a call in Share
- Industry: Oil & Energy
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Reliability is key
We realized a remote comissioning for a turbomachinery train based on Oculavis. This was done first time in the whole world of turbomachinery.
Pros
Along all relevant features what are included, the personal and binding comitment of all employees I was in contact with is key for a sustainable software and permanent development.
Cons
THe software has to be "opened" for more than 4 participants per call.
- Industry: Renewables & Environment
- Company size: 10,000+ Employees
- Used Monthly for 1+ year
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Review Source
Most mature Remote Support application at the moment
Pros
The diversity of features with a knowledge database due to the case-ticketing approach.
Good and fast support from oculavis
Cons
Limitation to only 4 users on one call. Will be changed by end of 2021
Generating a report with a huge file size due to high resolution images taken during session
Response from oculavis
Dear Rafael, Thank you for your review. We are happy to hear that you are satisfied with our support. Regarding the multi-user video call, we are working intensively on the topic. Best regards, your oculavis team
Top oculavis SHARE Alternatives
Fabrik
Atheer
- Industry: Machinery
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Remote Support Made Easy
Working with Oculavis has allowed us to help our customers repair their machines and save field service missions. We love when our customers tell us that remote support was a wonderful experience for them.
Pros
Intuitive options for guiding the end user through a procedure.
Great development team to work with.
Customer service is very responsive.
We are able to white label the application.
They always have new use case ideas and are pushing themselves to deliver a future-proof product.
Cons
At first, we were unable to integrate it with our internal ticketing system.
Response from oculavis
Thank you, Jay, for your great review. We have the topic "integration" on our plan and are working on it.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Must have for machinery and plant manufacturers
Pros
All necessary features for remote service applications included!
Cons
The AR functionality can be improved - next version will bring massive improvements.
Response from oculavis
Hi Julian, we are working on the AR functionality and are sure that the next major release will include the improvements you are looking for.
- Industry: Mechanical or Industrial Engineering
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Usage of Oculavis SHARE
We are very satisfied with the product, perform many remote services and are always happy to receive updates with new capabilities.
Pros
The fast usability, the good service, the connection quality and the applications.
Cons
Maybe the usability for the administrators.
Response from oculavis
Hello Jennifer, we are pleased to hear that you are satisfied with oculavis SHARE and that remote service is an integral part of your business.
- Industry: Automotive
- Company size: 10,000+ Employees
- Used Monthly for 2+ years
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Review Source
Oculavis Share Review
Pros
Cases - the "Case" feature is very beneficial. It allows users to attach photos / videos from a previous call or even uploaded via phone or PC to a targeted cloud source. This allows us to effectively document equipment and machine topics so we can quickly refer back to the Case for instances in which those topics arise again.
Another quite useful aspect of Oculavis is the ease in which external users can be created and added - this adds no additional stress to the platform and allows the external user to easily connect with no additional costs or trouble.
Cons
Workflows - it would be of great use if a user could upload a continuous video and use this feature to then chop up the video to provide an effective work instruction.
Response from oculavis
Hey Ryan, Thanks for your review.
- Industry: Automotive
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Just simple & valuable
This tool is helping is alot for bridging expert distances without (expensive and long) travels between our wold-wide plants network.
Pros
It is very intuitive - training mainly done in 10 minutes
Cons
Integration to company AD would be nice - less user management and password handling
Response from oculavis
Hey Felix, thanks for your nice review and your good experience for more than 2 years :-)
- Industry: Industrial Automation
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Good choice for my use cases
Pros
Great usability of the overall platform that offers different modules like visual assistance for remote expert guidance and step-by-step-workflows and the AR viewer for self guidance. Very flexible roles and persmissions covered all my use cases so far.
Cons
Missing mobile browser call in release 6.0 but this will be available in the upcoming release 7.0 of oculavis SHARE
Response from oculavis
Thanks for your recommendation, Christine! We wish you continued success with the solution!
- Industry: Renewables & Environment
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
simplifies on-site operations
no more travelling. Have a video call with people on site instead.
Call your supplier if you are a customer and get help immediately.
Support your workforce on site & on work with expert knowledge from everywhere.
Pros
AR collaboration features during live video call. Navigation mode, pointer, screenshots and other documentation options.
Multi-language text messages.
Easy onboarding and invitation
Cons
Improvements can be made while navigating the "service cases"
Response from oculavis
Thank you very much, Jens.
- Industry: Plastics
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
Great software to conquer shopfloor problems
Pros
Software is very intuitive to use, no traning required whatsoever when using the software. Features, especially annotations are helping to communicate in loud shopfloor souroundings
Cons
Only 4 user can videoconference at a time; Smartglasses, e.g. HMT-1 (not directly related to Oculavis) are not easy to use, especially if you have never used smartglasses before.
Response from oculavis
Dear Lorenz, Thank you for your feedback. You are right, depending on the use case, 4 participants are not enough. Therefore, we are currently working intensively to increase the number of participants in the call without losing the video quality.
- Industry: Automotive
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
oculavis SHARE
Pros
- Stability
- Operability
- Many good functions
- Overall quality
Cons
- No HoloLens Version (atm)
- Some functions are still missing
Response from oculavis
Dear Robert, thank you for your review. We are constantly working to improve our platform and take into account the wishes and needs of our customers. We wish you continued success with oculavis SHARE.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Accelerate training and service requests
Pros
The workflow manager is a powerful tool, to enable service employees and customers on technically complex use cases. Additionally, 3D models can be displayed using AR.
Cons
The ability to manage products and components. Also, an interface between oculavis and a management system (ERP, PDM) would be great.
Response from oculavis
Dear Johannes, we are happy to have you as a strong partner at our side.
- Industry: Electrical/Electronic Manufacturing
- Company size: 10,000+ Employees
- Used Monthly for 1+ year
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Review Source
Improved the way we work
I feel that I am in good hands, my questions are answered quickly.
Pros
Easy to use, intuitive.
A lot of "play around" functionalities
Cons
Connection to Salesforce,
Duplicate user (same customer, same rights, etc.)
'Teams' in the overall manual --> So that it would be easier to assign different cases to different (customer) teams and have it all together, instead of creating several cases
An overall search function --> Search internal and external users at the same time without switching the pages.
Response from oculavis
Dear Anna, thank you for your feedback, which we take very seriously, just as we always answer your questions quickly.
- Industry: Higher Education
- Company size: 5,001–10,000 Employees
- Used for 6-12 months
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Review Source
Excellent remote support tool
Pros
Organising all information around cases is great for knowledge management
Cons
Additional features for data analysis would be great
Response from oculavis
Dear Ina, thank you very much for your review. We will work on that topic.
- Industry: Machinery
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Wonderful system
We are still implementing the software. We are using it for service contacts and installation supervison into the US.
Pros
It´s easy to use and our customer likes this system.
Cons
To schedule regular maintenance works would be nice. Step by step descriptions which has to be confirmed.
Response from oculavis
Hi Peter, you can always contact us if you need support for the successful implementation in your service organisation. Thanks for having you as our client.
- Industry: Logistics & Supply Chain
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
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Review Source
Remote-Service für größere Ressourceneffizienz und höhere Kundenzufriedenheit
Pros
- UI
- einfache Handhabung
- unkomplizierte User-Verwaltung
Cons
Wir haben bereits 3D-Animationen und haben an der Stelle schon viel Zeit investiert.
Die Implementierung in den AR-Editor ist bisher noch nicht klar geregelt.
Response from oculavis
Dear Philipp, thank you for your feedback regarding the AR Viewer. The next release will include some major improvements. We are happy to hear that you particularly emphasise the UI and user management.
