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About oculavis SHARE
oculavis SHARE is the leading platform to redesign processes between humans and machines. From smart services for customer and product support to intelligent tools for maintenance teams, oculavis SHARE is a device-agnostic solution that connects technicians, experts, and users of machinery and equipment around the world.
The software serves as a central point of contact for end users to interact with the manufacturer, access self-service offers and receive personalized service. In technical field service, oculavis SHARE acts as a service app for optimal support with ticket management, digital work instructions, visual assistance, and access to machine documentation.
As an end-to-end service platform, oculavis SHARE simplifies and structures communication with global service partners to document, analyze and solve service cases.
Key features: manage your installed base, provide customer portal, speed up communication and support with AR visual assistance or digital work instructions, build a knowledge database, integrate service partners, overcome system boundaries with the oculavis API and pre-built connectors.
oculavis SHARE pricing
oculavis SHARE does not have a free version but does offer a free trial. oculavis SHARE paid version starts at EUR 1,200.00/year.
Starting Price:
EUR 1,200.00/year
Free Version:
No
Free trial:
Yes
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oculavis SHARE Reviews
Feature rating
5 reviews of 17
View all reviews
Markus
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
5
Reviewed on 26/01/2024
Visual Support to improve technical troubleshooting
Overall Ocualvis Share is a great tool for Service Providers and Maintenance People to help clients and connect workers in the field with Visual Support.
Pros
Easy to setup - Easy to use - Easy to troubleshoot
Cons
too many clicks when setting up a call in Share
Roland
- Industry: Oil & Energy
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 17/01/2022
Reliability is key
We realized a remote comissioning for a turbomachinery train based on Oculavis. This was done first time in the whole world of turbomachinery.
Pros
Along all relevant features what are included, the personal and binding comitment of all employees I was in contact with is key for a sustainable software and permanent development.
Cons
THe software has to be "opened" for more than 4 participants per call.
Rafael
- Industry: Renewables & Environment
- Company size: 10,000+ Employees
- Used Monthly for 1+ year
-
Review Source
4
Reviewed on 05/07/2021
Most mature Remote Support application at the moment
Pros
The diversity of features with a knowledge database due to the case-ticketing approach.
Good and fast support from oculavis
Cons
Limitation to only 4 users on one call. Will be changed by end of 2021
Generating a report with a huge file size due to high resolution images taken during session
Response from oculavis
Dear Rafael, Thank you for your review. We are happy to hear that you are satisfied with our support. Regarding the multi-user video call, we are working intensively on the topic. Best regards, your oculavis team
Replied 09/07/2021
Jay
- Industry: Machinery
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
-
Review Source
5
Reviewed on 16/01/2022
Remote Support Made Easy
Working with Oculavis has allowed us to help our customers repair their machines and save field service missions. We love when our customers tell us that remote support was a wonderful experience for them.
Pros
Intuitive options for guiding the end user through a procedure.
Great development team to work with.
Customer service is very responsive.
We are able to white label the application.
They always have new use case ideas and are pushing themselves to deliver a future-proof product.
Cons
At first, we were unable to integrate it with our internal ticketing system.
Response from oculavis
Thank you, Jay, for your great review. We have the topic "integration" on our plan and are working on it.
Replied 21/01/2022
Julian
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 28/06/2021
Must have for machinery and plant manufacturers
Pros
All necessary features for remote service applications included!
Cons
The AR functionality can be improved - next version will bring massive improvements.
Response from oculavis
Hi Julian, we are working on the AR functionality and are sure that the next major release will include the improvements you are looking for.
Replied 02/07/2021
