User Reviews Overview
About MyFax
MyFax is an online fax server software designed to help businesses send and receive faxes using local, toll-free and international fax numbers to streamline communications. Key features include archiving, automated routing,...
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- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
One of my favorite products of ALL TIME!!!
Love it. Easy to use. Money saver. Intuitive. Customer service on point.
Pros
As an IT administrator, fax machines are literally the bane of my existence. I wasn't trained to fix technology that was invented before toilet paper; however, I am the only IT guy for a ton of clinics and faxing is a necessary evil. Everyone was manually faxing until I showed them myfax.com. After we implemented this site-wide, it was a HUGE upgrade!!!! We saved a ton of money from switching to them. Also a round of applause to the customer service team. They are saints. Taking care of all of the faxing issues anyone has. I love them.
Cons
What do I like least about myfax? This is a hard one considering everything about them is fantastic. I suppose they could change the font on their website something that pops a bit more. The older gents in the office are having to zoom in to read.
- Industry: Semiconductors
- Company size: 10,000+ Employees
- Used Monthly for 1-5 months
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Review Source
Excellent service for faxing electronically.
Pros
This is an amazingly great service for sending and receiving faxes via email.
Cons
The process works by sending your fax via email, but you have to follow the instructions very carefully.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Monthly for 1+ year
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Review Source
Customer support failed me miserably
Terrible treatment of long term customers
Pros
The service tends to work fine. No major surprises. No advanced features that would surprise you, no issues you couldn't deal with.
Cons
I used the service once, then a mistake happened and I had it billing me for another year, without any more usage. When trying to reach out to customer service, there was no phone number to call even though this is not a cheap service. Then the support responses landed in my spam a few times, likely because of an off-shore server that they were sent from. Once the responses arrived, they were robotic at best, with no suggestion for a compromise or an acceptable solution. Terrible, terrible experience, when I didn't even need that much.
Top MyFax Alternatives
- Industry: Design
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
MyFax ir Excellent
Pros
I have used MyFax for years. It is so much easier for me to send faxes via the app or email, than through a separate machine that takes up extra space. The app is user friendly, simple and easy. I can view received faxes, compose new faxes, attach my documents and send right from my desktop, iPad or phone.
Cons
There is not a single thing I do not like about MyFax and if something did come up, I believe there would be a simple way to reconcile the it.
- Industry: Consumer Services
- Company size: 51–200 Employees
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Review Source
Very Efficient
This VoIP solution has helped us handle all our calls, cant say enough good things!
Pros
Simple to use, great support and continuously being improved.
Cons
No Cons to speak about this company.
- Industry: Veterinary
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Fraud Company
Terrible! I’m going to have to make a complaint for a fraudulent business in order to the charges refunded. You will never get your money back and they will never stop charging you once you sign up. They have no email that provides customer support. you will just get an email bounced back to you that says the same thing. If you call the Support number it is a message saying that they do not have a call support feature anymore. They say that they have a chat feature, but that is also untrue. Theygive you instructions for how to delete the account on your computer which do not work either. This company is a complete scam.
Pros
I have not had any positive experiences. This company is fraudulent. Do not give them your credit card.
Cons
This company allows you to sign up online easily. Then there is no way to contact customer service at all. After trying to get this service canceled since November and not even using it, I had to call as if I wanted to set up an account to get a hold of a person who answered right away. He actually pretended he didn’t know what was going on- like he couldn’t understand anything I said, not responding to me, or pretending he couldn’t hear me. He sounded like he was in his parents basement.
- Industry: Translation & Localization
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
myfax = Fax unsuccessful
its was great maybe 15 even 10 years ago
Pros
it was great 10 or 15 years ago but it is way behind times
Cons
Did not upgrade their technology which is 2 decades old
- Used Monthly for 6-12 months
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Review Source
BAD BAD BAD company
Pros
None that I know of. Once when you call to cancel they will offer a different package.
Cons
Scam company. they keep charging you every month although you have cancelled it and they refuse the send cancellation confirmation via email.Their bad review is everywhere on line, most of them are about the recurring charge without permission. I wish i have read those review before
I will report to Better Business Bureau
