HotSOS Reviews

Pros

What I liked the most about the system was the ease that you could submit a ticket for your maintenance crew to work on. It was simple enough to put the ticket in, then radio them on the walky talky to communicate.

Cons

Every system has its issues but the issues came from the employees sometimes not seeing the ticket that needed to be resolved.

Pros

Easy to Navigate and Small learning curve for Responders and Agents
Lots and lots of builtin charts
supports bar-code scanning of locations and equipment
Easy Collaboration and monitoring for teams of all sizes
When configured well, reduces time to resolution by automatically finding the right person for the job who is available
Multilingual (by user)

Cons

Reports don't open or format well on Android Devices
Setup is not for the faint of heart and must be done accurately
Administration takes some learning, especially managing teams and how they receive work-orders
Requires great WiFi service - roaming in and out of WiFi coverage may cause app to logout or require user to close and reopen app to continue working

Pros

The ability to create steps to accomplish a task like room inspection ensure the task was competed properly.

Cons

This software hasn't received updates and redesigns of its competitors resulting in an experience which feels outdated.

Pros

Requests are instantly sent to Engineering and they are notified immediately based on level of urgency. HotSOS allows us to put a specific area on where the problem/request is. And it is a convenient and an essential program that allows us to immediately notify the Engineering department what the problem is, how urgent it is, and where specifically it is at.

Cons

The program is not user-friendly at all. You really have to see where you are going in order to get to what you want to do and what you request to happen. Lots of features that are waiting to be explored but would require a significant amount of time to play and discover around. Can load very slowly.

Pros

Being able to track productivity of team members while supporting them thru the information that the system provides.

Cons

The only thing that i'd really like to see added would be an inventory program that would allow for the tracking of items used in the maintenance side.

Alternatives Considered

Reasons for Switching to HotSOS

Pros

Integrates smoothly with opera. Chat functionality is great. Report and custom report options are fantastic.

Cons

Sometimes the interfaces breakdown between Opera and Hotsos.

Pros

Once you set up Business Rules for your property all the pieces move in the right direction creating confidence that your operation is built to succeed and deliver excellent guest service. It's easy to navigate, enter information, find past information and my favorite the Guest Recovery portion.

Pros

Working in a hotel, this service makes is easy for front desk, housekeeping, and maintenance staff be on top of things for the guests sake. Putting a work order in, for example, as delivering more pillows or towels without having to make a phone call. I really like that you can defer a work order as well.

Cons

It takes time and training for someone to get used to all the features of HotSOS. There are so many symbols.

Pros

The great thing about having opera is being able to track and monitor actual issues and hold the team up to the same standards to track and monitor completion time and order.

Cons

The interface is slow and laggy sometimes when you switch between different screens and it makes the program crash or the app if you are using the mobile version.

Pros

Hotsos makes communication easier for the departments at the hotel. It is very organized and easy to find what you need to input.

Cons

The system lags at times which makes the orders not accurate on timing. I like how there are little pictures as status on the orders however it doesn't have an icon bar that show what they mean.

Pros

The multi functional uses of the program. It communicates with our POS system great and we use it for multiple departments. It is a great tool if you use it well.

Cons

Sometimes the support team isn't the best at following up with any issues, however HotSOS will usually resolve itself.

Pros

HotSOS really made my maintenance operations experience much better. With work order generation being so easy and fluid, we were able to minimize radio traffic at our hotel and rely on the app on our smartphones for notifications. It really allowed us to seamlessly take care of our guests and be able to track progress in realtime, plus track history. I highly recommend this product for any maintenance department.

Cons

None that I can think of, it was such breath of fresh air to have a service optimizer that we would have had to look for flaws, which we weren't,

Pros

I like the layout and the overall functionality. It's a pretty easy system to learn. I think it has potential to be a good program.

Cons

The program is very slow, crashes, and can't pull up information like it's supposed to. Example, if I put in a ticket and close it, I cannot locate the ticket by requester like you should be able to. The only way to pull up a ticket is to input the order number, so if I lose the order number, I have to call support and they have to hunt for it. Also, searching for items has to be almost exact or it won't pull up.

Pros

We use HOTSOS for work and It makes communication easier for department. If we have requests and issues we just make an order and it'll be done is no time :)

Cons

What I do not like about HOTSOS is if you don't have wifi, you can't receive anything since it requires wireless connection.

Pros

Easy, fast, reliable. Simple technology and easy for every user no matter what their skill level. Excellent tool for any hotel of any size!

Cons

Sometimes there are glitches, like any technology, but a simple restart and it usually back up and going.

Pros

I love the organization of the program and ease of use. It’s very easy to communicate in a bigger hotel throughout different departments.

Cons

I don’t like the fact you cannot view closed request made after it has been followed up & archived.

Pros

I thought it was very organized, easy to use, and kept great records of every guest's stay for guest recovery.

Pros

Its very practical and track able! You can track any guest request or investigate after a guest complaint

Cons

Not enough training. or Cust support. We should have more acces to customer service a more training to be able to apply all the tools and resources that hotsos provides.

Pros

This software is very user friendly and easy to install and operate. I would highly recommend this product.

Cons

No cons regarding this product. This an excellent option for any business looking for this type of software.

Pros

Very easy to use, we use it for sending orders to our different internal departments in the Hotel. Would recommend to any hotel.

Cons

Having to chance passwords every 90 days is a problem. Consider to make it easy please. Other than that everything works fine.

Pros

This software is used at our hotel throughout all the departments and really helps prioritize things that need to get done.

Cons

Response time could use a little bit of work but it could be an issue with the signal on our devices.

Pros

Easy to use easy to navigate and fast to send out a request so other people can see it in the hotel.

Cons

It sometimes doesn't work and the requests from both sides sometimes doesn't go through and the requests don't delete