User Reviews Overview
About Sage Intacct
Transition from bookkeeping to growth financials, leverage cloud-native flexibility. Sage Intacct is a cloud-native growth accounting solution designed to effortlessly provide you with strategic insights enabling you to scale...
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- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Transforming Financial Management with Precision
My overall experience with Sage Intacct has been nothing short of exceptional. The program has significantly streamlined our financial management processes, reducing manual effort and minimizing errors.
Pros
Sage Intacct has become the backbone of our financial management operations. The program's robust accounting and reporting capabilities are outstanding. I appreciate the flexibility it offers in creating custom financial reports, providing a tailored view of our organization's financial health.
Cons
While Sage Intacct excels in financial management, enhancing the mobile app's features for on-the-go access would be beneficial. Adding more comprehensive functionalities such as invoice approvals and expense tracking on the mobile platform would improve accessibility and flexibility.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Under Construction
Sage Intacct has been an upgrade in many ways from Sage 300, however, it is missing some critical components for a company that makes heavy use of job costing. It is obvious that Sage is putting a lot of work into Intacct, so I do have high hopes that the missing pieces will someday be filled in.
Pros
I like that Sage Intacct is online and allowed us to move away from using a physical server. This allows employees to work more efficiently when working remotely.
Cons
Sage Intacct does not handle job costing well. We are a construction company and Intacct has struggled to give us the detailed information we need. We have had to utilize other 3rd party software to fill this gap.
Response from Sage
Hi Nicholas,
Thank you for your review! We're glad to hear that moving to Sage Intacct has improved your team's efficiency by allowing remote work. It's great to know that Sage Intacct has been an upgrade from Sage 300 in many ways. We appreciate your feedback on job costing and will keep it in mind.
Thanks, Bethany McDermott - Sage Customer Marketing Manager, Reviews
- Industry: Airlines/Aviation
- Company size: 501–1,000 Employees
- Used Monthly for Free Trial
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Review Source
Sage a Fairly Good Product
Overall, pretty good other than not being user friendly in the start. Once you know where to find the information you are looking for, it is a good product
Pros
Data storage is really good. Once you know how to find what you are looking for a good product.
Cons
Difficult to find information, not as seamless a other systems
Response from Sage
Hi Kimberley,
Thank you for your review! We're glad to hear that you find Sage Intacct's data storage capabilities impressive. It's great to know that once you get familiar with the system, it becomes a valuable tool for your needs. We appreciate your feedback on the initial user experience and will keep it in mind.
Thanks, Bethany McDermott - Sage Customer Marketing Manager, Reviews
Top Sage Intacct Alternatives
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
OK but not a great fit for smaller businesses and nonprofits.
We bought the system as a solution that was able to integrate with other software we use. We continue to use the system - but partially because installing another system is so labor and cost intensive. Staying with the "devil we know" has been our course of action. My relationship manager is very supportive.
Pros
It is a robust and well designed system. I has far more features than we would ever use.
Cons
Many updates actually are not helpful to us. They don't have a "less robust" option for smaller businesses. Product support is spotty, especially when it comes to API integrations. And some things are very hard to do in Sage Intacct, that were actually quite simple back in Sage Peachtree.
Response from Sage
Hi Andrea, we appreciate your feedback on Sage Intacct. We're dedicated to improving our system to better suit the needs of all businesses, big and small. Your insights help us focus on what matters most to our users. Thank you for your continued support and for being a valued member of our community.
Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
10+ year Sage Customer
We’ve been using Sage Intacct as our ERP for over 10 years and have greatly enjoyed the experience. As our business has grown significantly since the initial implementation, Sage Intacct has consistently remained our global financial system of choice throughout this journey.
Pros
Robust multi-dimensional reporting capabilities. The reporting feature allows us to analyze financial data across various dimensions—such as departments, projects, and office locations.
Cons
Occasional challenges with Sage Intacct's integration capabilities, particularly when syncing with other systems. For instance, we had issues during synchronization between Sage Intacct and Salesforce,
Response from Sage
Thank you for your review, Mike. We're delighted to hear that Sage Intacct's multi-dimensional reporting capabilities have been beneficial for your business. We appreciate your feedback on the integration challenges, particularly with Salesforce. It's great to know that Sage Intacct has supported your business growth over the past decade. If you have any further comments or questions, please let us know.
- Industry: Renewables & Environment
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Intacct is a solid choice
I enjoy working with the software. It is much better than previous software solutions I have used.
Pros
The ease of use. Everything flows naturally.
Cons
The posting of credits on the AP bill side could be more user friendly.
Response from Sage
Hi Jennifer, thank you for your wonderful review! We're delighted to hear that you find Sage Intacct easy to use and a solid choice. Your feedback on the AP bill side is valuable.
I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Fantastic App for Financials
Fantastic application for real time financials.
Pros
We love the ability of our Directors to see real time financials
Cons
We had to give copious amounts of training to our teams
Response from Sage
Hi Kenny,
Thank you for your fantastic review! We're thrilled to hear that Sage Intacct's real-time financials have been beneficial for your Directors. It's great to know that our application has been a valuable tool for your organization, even though it required extensive training for your teams.
Thanks, Bethany McDermott - Sage Customer Marketing Manager, Reviews
- Industry: Accounting
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Great multi-dimensional reporting tool
Pros
Cloud based; advanced reporting, customizable
Cons
Not the easiest tool to implement. Price is a little high
Response from Sage
Hi Pamela, thank you for your insightful review! We're glad to hear that you appreciate the advanced reporting and customization features of Sage Intacct. Your feedback on implementation and pricing is valuable.
I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
- Industry: Accounting
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Great Experience
Overall experience is very good, I would recommend this platform over quickbooks.
Pros
The ease of plugging in invoices and finding the accounts needed.
Cons
Nothing at the moment, all is flowing well.
Response from Sage
Hi Tawana,
Thank you for your fantastic review! We're thrilled to hear that you're enjoying Sage Intacct and finding it easy to use. Your recommendation means a lot to us. If you need any assistance, we're here to help!
I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
- Industry: Hospitality
- Company size: 1,001–5,000 Employees
- Used Monthly for 1+ year
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Review Source
Efficient Payroll Management with Sage Software
Sage was a dependable software for payroll management. It delivered precise calculations and offered a comprehensive solution for handling employee payments, which was crucial for accurate payroll processing.
Pros
What I liked most about Sage was its accuracy and reliability in handling payroll data. It efficiently managed pay calculations, tax deductions, and employee benefits, making the payroll process much smoother.
Cons
What I liked least about Sage was its learning curve. It took some time to become familiar with all the features, and the interface could be more user-friendly for new users. My role meant I wasn’t a day to day user but more ad-hoc when required and for reporting. If you use this every day then you may not share my view on this.
Response from Sage
Thank you for your review, Mitch! We're glad to hear that you found Sage Intacct accurate and reliable for payroll management. We appreciate your feedback on the learning curve and user interface, and we're continuously working to improve. Your insights on payroll processing are invaluable to us.
Thanks,
Bethany McDermott
Sage Customer Marketing Manager - Reviews
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Expensive but Great for Multi-Entity Organizations
The set-up process was a lot of work but you do get an implementation team to help with the transition and they try to make it as easy as possible. They also offer training courses to use, and have an online support community. You are generally assigned an account representative (financial professionals who have actually used Sage) to assist with anything you might need.
Pros
The ability to be able to do the accounting and financials for a multi-entity organization within one system, and to have the ability to do both individual reporting as well as the reporting for the different entities combined has been a life saver. It has saved many hours of manual work we used to do.
Cons
Certain customization options are lacking, and it is a difficult program to learn how to use in the beginning (especially if you are coming from more simple online programs like QBO). It is also expensive and may not be worth the cost for a lot of organizations.
Alternatives Considered
QuickBooks OnlineReasons for Choosing Sage Intacct
We needed a more robust financial management program as an organization comprised of 5 different business entities, and needed a more unique/customizable reporting option to save manual labor hours.Switched From
Sage 50cloud AccountingReasons for Switching to Sage Intacct
More in-depth features, and while more expensive, the features were worth it for our organization.- Industry: Computer Games
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Intacct - a solid quality solution
Had a great experience implementing the product. It has been years since we've made any significant changes. When we need support, they are responsive.
Pros
Ease of use. Once you learn the product it is very easy to use.
Reliability: We have never experienced any downtime since we implemented the product
Cons
Budget module did not work for us.
Time tracking is far more robust that what we need which makes it not worth the price.
Reporting module was upgraded (definitely needed) and not happy with having to pay to upgrade to use it.
Alternatives Considered
NetSuiteReasons for Choosing Sage Intacct
Growth, out grew the capacity of QuickbooksSwitched From
QuickBooks DesktopReasons for Switching to Sage Intacct
Value for the price and simpler than the other options- Industry: Professional Training & Coaching
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Easy to use for End User
Overall Positive and I am happy that we moved forward with this system. After implementing for the 5th time I continue to come back to this system for companies that need flexibility in their accounting system.
Pros
The System is great for the user, easy to use and learn, Easy to customize to meet specific customer needs while not breaking every time an upgrade is done. Constant improvement based on customer feedback.
Cons
Support is lacking and needs a lot of attention. The support teams are not as helpful and easy to work with as they were in the post pre Sage acquisition.
Alternatives Considered
NetSuiteReasons for Choosing Sage Intacct
Failed implementation of a larger ERP system that did not have the flexibility to meet the companies needed and ever changing priorities.Reasons for Switching to Sage Intacct
Flexibility and overall easy of use for the end user.- Industry: Medical Devices
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Great Choice for Small to Medium Business
Pros
I was very pleased with the options available to integrate with other software. Being able to integrate with our CRM was very important to our day to day operations.
Cons
I felt like the cost was too high per year, but it was inline with other similar products.
Alternatives Considered
NetSuiteReasons for Choosing Sage Intacct
Our previous system was not cloud based so we needed something more flexible.Switched From
S2K EnterpriseReasons for Switching to Sage Intacct
I wanted to have the flexibility of choosing a CRM that worked best for my company. I didn't feel like NetSuite gave me that option.- Industry: Accounting
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Sage Intacct has many possibilities
Great customer service. Lots of ways to learn the system. Good learning videos.
Pros
The way you can show data in various ways. You can use different dimensions to slice and dice data.
Cons
Needing to set up all reports from the beginning. Nothing is out of the box fully set up.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Sage Intacct Review
Pros
With Sage Intacct, I am able to create and customize invoices automatically.
Matching invoices, POs with receivables help detect discrepancies before paying vendors.
Cons
Sage Intacct was quite daunting to customize during initial setup. However, the vendor technical team offered free support.
Response from Sage
Hi Motunrayo,
Thank you for your positive feedback on Sage Intacct. We're delighted to hear that the invoicing and discrepancy detection features have been beneficial for you. We appreciate your patience during the initial setup and are glad our technical team could assist.
I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
An essential tool for everything finance related
A smooth well organized experience with frequent updates that make the user experience even better than before.
Pros
Sage is packed to the brim with features. Everything is organized neatly, and it is easy to run reports for very specific details. If there isn't a report in the system that you need, chances are you can create it.
Cons
The user interface can be a bit bland. It could use a fresh coat of paint to look more modern.
Response from Sage
Thank you for your review, Nicholas. We're thrilled that Sage Intacct's robust features meet your finance needs. We appreciate your feedback on the interface and are always working to enhance user experience. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Long Term Care Intacct User
Implementation was a little rocky, but to be expected. Using it day to day is very functional and productive. It is a very broad accounting product that can be used in multiple businesses.
Pros
The modules offered and their ease of use.
Cons
The customer support. Like many software companies these days, they want you to try and solve your own issues using their help guides. The personal touch is missing from customer service.
Response from Sage
Thank you for your candid feedback, Brandon. We're glad to hear that Sage Intacct's broad functionality and ease of use are meeting your diverse business needs. We acknowledge the importance of personal touch in customer support and are continually working to enhance our services. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
- Industry: Human Resources
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Sage is great but pricey
We use Sage for the accounting platform. It integrates well with our other software.
Pros
Easy to use and navigate. Most things are easy to figure out on your own but if you can't, the help button directs you to the answer.
Cons
The price--increases each year are very large.
Response from Sage
We appreciate your positive review, Tracy. It's great to know that Sage Intacct's user-friendly design and seamless integration are adding value to your operations. We understand concerns about pricing and strive to balance cost with the high-quality service we aim to provide. Thank you for choosing Sage Intacct.
I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
- Industry: Accounting
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
My own review of Sage Intacct
Pros
- It is user friendly
- The features are clearly laid down in the interface
- Possibility to provide/ show detailed overviews for various tasks
Cons
It is not integrated with other software, and for that reason I wish to be able to easily and accurately verify the information that is presented (either in the approval process or the main task that needs to be performed)
Response from Sage
Hi Gabriel, thank you for your review. We're glad you find Sage Intacct user-friendly and appreciate your feedback on integration.I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
- Industry: Printing
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
A Great Accounting Solution For Business
Pros
I like that Sage Intacct is a cloud accounting solution that is cost effective and scalable.
It helps to streamline financial management.
Cons
No regrets as Sage Intacct is and has been amazing.
Response from Sage
Hi Lucia,
Thank you for your positive review! We're thrilled that Sage Intacct has been effective and scalable for your business. Your feedback on streamlining financial management is greatly appreciated.
I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards.
Please use this link:
https://na.sagechampions.com/join/Gartner to join!
Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Sage Intacct Has Incredible Accounting Features
Pros
I like the brilliant features of this accounting solution.
The customer support team of Sage Intacct is great.
Cons
I have no reasons to dislike Sage Intacct.
Sage Intacct is so impressive.
Response from Sage
Thank you for your review, Valentina. We're delighted that you're impressed with Sage Intacct's features and our customer support. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
- Industry: Construction
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Sage Intacct Works Perfectly and It Has Great Features
Pros
Sage Intacct has exceptional capabilities.
I am impressed by the efficiency of Sage Intacct.
Cons
Sage Intacct has been exceptional.
I do not dislike Sage Intacct at all.
Response from Sage
Thank you for your review, George. We're thrilled to hear Sage Intacct exceeds your expectations with its capabilities and efficiency. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://na.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
- Industry: Chemicals
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Sage Review
Pros
Easy to use accounting software and functions.
Cons
There could be a better way to track changes made.
Response from Sage
Thank you for your feedback, Jess. We're glad you find Sage Intacct user-friendly and we're actively exploring ways to improve change tracking for an even better experience. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
- Industry: Semiconductors
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Complete and reliable solution for financial management
Sage Intacct has been a very effective tool in simplifying and improving our financial management. With its comprehensive feature set, ease of use and customization.
Pros
I like its ability to streamline our financial processes. With automated functions, such as bank reconciliation and financial reporting, we have been able to reduce the effort spent on manual tasks. It is also very helpful that the functions are logically organized, allowing me to quickly access the information I need.
Cons
It's a very complete platform, so far I haven't found anything I don't like.
