User Reviews Overview
About ECAT
ECAT is a cloud-based audit management solution that helps organizations monitor, review and generate reports on safety inspections. Key features include multi-field inspections, offline mode and an inspection scheduler. ECAT...
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- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Standard of performance audit tool
Pros
Ease of use
Visibility of reporting
Quick turnaround on amendments
Cons
nothing
- Industry: Facilities Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Noonan ECAT user
One system that can be used to answer a wide variety of our client's needs. Very attentive support function who have assisted in adapting the system to accommodate new requirements.
Pros
The basic system is easily adaptable to multiple uses. Can be used as a compliance tool as well as monitoring standards.
Cons
Reports don't download conveniently into Excel. Reports with wider detail of information about audit results which could be filtered and manipulated in Excel would be more helpful than the limited range of reports available.
Response from Radixweb
Hi Richard, thank you for your review. As you know over the years of using ECAT, we put a lot of emphasis in supporting our clients and using our knowledge to come up with solutions which work for them, so I am delighted to hear of your positive experiences. As you will also know we are consistently looking for areas to improve which is why users are now able to export reports into a Word document as well as PDF and Excel. However, we do understand that some of our reports are not the most `excel friendly¿ but we do hope that users are able to access the desired information through our other range of reports. Happy to reach out and discuss this further.
Thank you again for your kind words.
- Industry: Architecture & Planning
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
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Review Source
ECAT review
Pros
ease of use on site
simple to input data
Cons
difficulty extracting the 'EXACT' info I need
Top ECAT Alternatives
- Industry: Facilities Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Uncomplicated, convenient and delivers results!
Cost savings and time savings. Centrally as mobilisation costs are low, unit based savings from convenient auditing and fast reporting.
Pros
The convenience of a web based app that works on multiple devices across various operating systems. Ease of use for the end user, which means on-site training isn't required. Ability to personalize the system to cater for very specific contractual needs. Fast response rate provided by customer support team.
Cons
Overall the reporting suite is very good, but due to the complexity of our contracts, we required extensive reporting capabilities. This is,t necessarily a negative as we have been able to work together with the team to build suitable reports.
- Industry: Construction
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Ecat Review
Overall my experience of Ecat is good. Useful app for identifying upcoming maintenance for buildings.
Pros
Ease of use and not having to be online to complete a survey, only have to be online to submit.
Cons
I carried out maintenance surveys on building with Ecat and sometimes the same observation might appear in a number of locations in a building but you can only enter one observation under a given heading and one photo.
Response from Radixweb
Hi Larry, firstly we would like to thank for you putting some time aside to write a review on ECAT. It is very appreciated. It¿s great to see you are finding using the ECAT off-line beneficially while out on the road (and sometimes in the middle of a field) where there is no internet connection.
Regarding your issue of not being able to capture more observations, we would be happy to arrange a quick call to show you how to do this. We have also heard several users requiring the use of more photos which is why we will soon be expanding this to 3 photos per observation. I hope this will be of benefit to you.
Thanks again for your feedback and I hope we can build upon the good ground we covered in 2018!
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Fast, effective and to the point. The ECAT team understood what we needed and delivered in days
Information access, efficiency, instant information distribution, Altitude reporting, Trending analytics, root cause identification, trace-ability,
Pros
It is very intuitive and simple to use. No real training required for the users. Easy and accurate configuration capabilities. Handles our most complex audits down to our simplest check lists. The support turnaround time is spectacular.
Cons
Could do with one or two more modules although I am told they are in the pipeline. Not as strong on templates
- Industry: Logistics & Supply Chain
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Very personable product with a user friendly functionality
No more completing reports on paper and the archiving of data online was very benefical
Pros
Doing the job on the go and not having to complete paperwork and submission. Data archived and readily available and excellent customer service
Cons
Really good software and very bespoke and suited to our business needs, we have not had any issues to report other than some enhancements that were work in progress
- Industry: Facilities Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
A great team to deal with offering an excellent product.
ECAT provides excellent flexibility in audit development and rapid deployment of a user-friendly system
Pros
ECAT offer a user friendly app that works across mobile platforms. The system is very easy to configure and deploy.
Cons
We found that the scheduling did not fully satisfy the most complex examples we come across, however ECAT worked very closely with us to quickly address these needs.
- Industry: Warehousing
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
A fantastic tool that is easy to access and use. Support from the ECAT team when required...
A simple to use productive product that provides full auditing trails without the need for paperwork.
Pros
The ease of access for users is brilliant and can be used anywhere within our business.
ECAT support is fantastic and the team is always on hand to help develop more for our business needs.
It's a paperless system with full auditing trail which is important and is leading to some productivity benefits.
Cons
Would like to see more Templates add but to be fair the ECAT team are supporting our business in developing such
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used for 6-12 months
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Review Source
Audit help
Pros
It helps maintains efficient working papers. Easily accessible and convenient to use.
Cons
I like using it, no cons.
I did not have any issues using it
- Industry: Logistics & Supply Chain
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
The software and the team are both excellent.
Pros
Audits are easy to perform and easily customized. The dashboard provides an easy over view of audits performed.
Cons
Not much, perhaps how the reports appear when downloaded to Excel (takes extra steps to data mine due to merged rows/columns.)
- Industry: Facilities Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Client bespoke set up
The ECAT team were able to modify a complicated paper system on site and convert into a seamless custom digital system
Pros
The ease of use on the mobile app, speed of updates and reports
Cons
Haven't had any issues that would deter me from using the ECAT software
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Testimonial
Beaumont Hospital have been using Ecat since 2013
Since commencment using the platform created by Ecat for the Hygiene Services within Beaumont the developers have created a bespoke auditing system to suit the requirements of the end users.
Pros
The layout and format is very user friendly and provides not only written documented evidence but also picture evidence that identifies appropriate and inappropriate performance that is used for training purposes within the hospital for key stakeholders ie Nursing , Health Care Assistants and cleaning staff.
Cons
There is nothing to dislike about the software.
- Industry: Transportation/Trucking/Railroad
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Fantastic support and a great product!
Compliance control of established processes
Pros
Ease of use for first time users but with a very sophisticated and capable back end that allows for excellent analytical results
- Industry: Food & Beverages
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
I conduct daily quality wall & GMP audits daily/weekly.
It gets rid of paperwork and is more efficient.
Pros
It is quick & easy to use. There is alot to choose from in the drop down menus. It is very efficient, it gets rid of the use of paperwork.
Cons
Because we always have new products it needs regular updating. Not really and ecat issue more from our side.
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
All software should work as well as this!
All my heath & safety, hygiene, fire checks and much more in the one place. No more chasing paper and people around the office. Ease of access to my compliance reports and the ability to forward them as needed.
Pros
The Bulk Upload tool is a dream. I could get entire site live in a matter of minutes once I had collected the site data. The mobile app needs no training so the roll out was effortless. The support team really know their stuff and we had a customer success manager assigned to us that really got to know how we work.
Cons
ECAT is not big on Templates but, you can set up any audit you want once you have it yourself. Doesn't have an inbuilt help desk.
- Industry: Transportation/Trucking/Railroad
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
Very good experience with ECAT for safety auditing of operations.
Quick, easy, flexible tool to help me do my job!
Pros
There are key areas of safety compliance I need to check routinely as I visit an operation. This product allows me to quickly evaluate the level of compliance and communicate my findings. It's easy to use on a mobile device, and we can adjust the audit forms quickly as we identify additional needs, or operational changes. Quick, simple method to document a compliance review.
Cons
We are still exploring the capabilities of this product but have yet to find an issue that could not be resolved.
- Industry: Translation & Localization
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
The customer support team rivals no other. Always quick to help and answer questions.
Pros
The app is reliable and easy to use. The app offers the ability to have conditional questions that make complex situations easy to manage when creating a checklist.
Cons
The ability to organize metrics can be a challenge. The team is always willing to help though to improve the product.
- Industry: Facilities Services
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Ecat is an easy to use piece of software perfect for completing audits on external sites.
Pros
Ease of use for the Auditor, easy to explain, easy to set up.
Cons
No search box to quickly search for one site audit. This makes life difficult when quickly trying to look something up.
- Industry: Facilities Services
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
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Review Source
EXCELLENT EXPERIENCE
Pros
As an Account Manager of a very challenging account we had to set, train and implement up and running a few audit specifications in a very short period of time. Within a week we had all correctly set up and was smoothly running and everyone was experiencing a professional pride of a high quality software on had for delivering even better results.
All the clients from the account requested a direct access in order to brief the ultimate receiver of the services professionally and in real time.
Cons
no issues detected overall through the whole process
- Industry: Architecture & Planning
- Company size: 11–50 Employees
- Used for 2+ years
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Review Source
Ecat review
Getting up to date detailed survey information on our existing building stock and getting overall estimates to maintain same.
Pros
Ease of use, ability to print costings to excel sheets and being able to view numbers of buildings surveyed.
Cons
Not being able to re enter and update completed tasks.
- Industry: Facilities Services
- Company size: 5,001–10,000 Employees
- Used Weekly for 1+ year
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Review Source
Ecat usage
I am solving cleaning problems with Ecat. Receiving the audit reports quickly I can solve the issues almost immediately.
Pros
This software is fast and easy to use.
I can control issues with the pie charts which could give us information what area needs to be improved.
Cons
Compare to any other audit software I find Ecat very good I don't have any problem with it.
- Used Daily for 6-12 months
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Review Source
Great support and end user capabilities
Pros
The software makes it easy for the end user to conduct audits/reviews in the mobile apps as well as the desktop application.
- Industry: Restaurants
- Company size: 5,001–10,000 Employees
- Used Monthly for 1+ year
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Review Source
Excellent set up and operational support from all of the team
It introduced an operations mechanic for the first time enabling area/ regional management to monitor operational standards and consistency remotely.
Pros
Was able to customise the software according to the needs of individual operational requirements. Enables the measurement of consistent operational standards with an instant clear feedback mechanism.
Cons
Need to consider the nature of the information and Dashboard in order to ensure the data is easily readable on portable devices "in the field".
- Industry: Facilities Services
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
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Review Source
ECAT Audit System
Excellent. Very good customer service, very prompt in replying to queries.
Pros
Very easy to use, customer friendly, reporting very good
Cons
Can be difficult to set up initially with the different entities etc
