User Reviews Overview
About TicketSpice
Host your most successful event ever with TicketSpice. TicketSpice is easy to use, highly customizable, and unbelievably affordable. At just $0.99 per ticket, you'll save thousands, while offering a seamlessly simple ticketing...
Learn moreAll TicketSpice Reviews Apply filters
Browse TicketSpice Reviews
All TicketSpice Reviews Apply filters
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Monthly for 6-12 months
-
Review Source
Great for Professional Clubs
Increased accuracy in determining attendance.
Pros
Ease of creating multiple campaigns and allowing specific guest access. This is beneficial as the VP of Communications for a professional club that administers several different events chaired by different board members, all of whom require limited access.
The ability to offer different ticketing levels and to purchase multiple tickets is also a great and necessary capability.
Cons
Does not easily integrate with Wordpress or Mail Chimp - requires Zapier to connect.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Best Customer Service Around!
We needed a ticketing system for a large event that we took over last year. It needed to be something easy for me to set up and easy for our registrants to use. TicketSpice did not disappoint. It was easy to set up, and even when I encounter something I can't figure out, their customer service responds within minutes.
Pros
I have never had to set up a registration system to this extent and every single question I have has been answered within minutes.
Cons
Honestly, I can't think of anything I don't like.
Reasons for Switching to TicketSpice
First and foremost it's because they replied to my questions asap. Second, they were by far the least expensive while being robust. Third, the ability to have money being accepted from our registrants is able to be transferred immediately to our bank account.- Industry: Arts & Crafts
- Company size: Self Employed
- Used Monthly for 1-5 months
-
Review Source
Worked well with some small glitches
Was overall satisfied with the experience of using them for ticket sales for my event. However, had a few glitches, which I hope they rectify for smoother experience:
1. Having WePay as their internal payment processor is possibly the biggest mistake. WePay does less than zero customer service; huge headache and they are plain HORRIBLE to work with! Unfortunately ticketspice cannot help much if you encounter a problem with WePay
2. Couple of my guests’ credit cards did not work when they tried to buy at the door on the day of the event
3. The QR code scan through their app did not work 30% of the time and had to do it again and again
Hope they fix these for greater success !
Pros
Customer service ; ease of event page set up
Cons
WePay platform that they have - HORRIBLE!!!!
Top TicketSpice Alternatives
- Industry: Food & Beverages
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Best Customer Service I Have EVER Had
I am able to streamline the process for myself & my customer to register for my workshops. Additionally, I can see a snapshot or detailed version of all financials. Just does the job of organizing everything & tracking so I don't have to do it manually.
Pros
They have every feature I was seeking and even more I didn't know existed but have come in handy. The multiple additions & integrations that you can use save money from using over platforms or apps because Ticketspice is a one-stop in my opinion. I am not great with computers & technology & it has been SO simple to use. If I ever get confused, the customer service reps are so responsive & friendly. I even had one respond ones after hours!
Cons
I haven't came across a con yet. If I do, I will reach out!
Alternatives Considered
EventbriteReasons for Switching to TicketSpice
They are more cost effective & I liked the customer service right away. All to often you contact companies & you aren't sure if you are speaking to a robot bc they are so scripted & emotionless. Not Ticketspice!- Industry: Nonprofit Organization Management
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
User Friendly in all areas
I was apprehensive to delving into this product, as I usually had other staff available. I was pleased at the ease to set up, the availability to chat with TicketSpice team, when I had questions. They don't make you feel like - duh! you should know this. Being responsive in a matter of minutes is key to the success. Thank you.
Pros
* The cost to the organization
* The ease in setting up
* The ease of use by the end user
* The support team is phenomenal. Every time I have had a question or concern, the response is quick, helpful and supportive. This alone is worth it all.
* The reports are so helpful and easily shared with my Board members.
Cons
Could use a little more detail when setting up. Some of us are not always intuitive or tech savvy when it comes to products like TicketSpice. To get it all set up and find a 2nd phase (webconnex) is needed. Yes, it should probably be a given on the clients part. Or alert them of this beforehand.
Alternatives Considered
Ticket TailorReasons for Choosing TicketSpice
Price Limitations in the pricing area we could afford Automatic transfer on a regular basis to our bank account The feesReasons for Switching to TicketSpice
Price Appearance Flexibility Customer Support- Industry: Music
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Awesome customer service and seamless use
[SENSITIVE CONTENT] was amazing! She went above and beyond to assist me and had the patience of an angel.
Pros
TicketSpice is very easy to use. They have multiple ways to get support.
Cons
None. We are very happy with the product.
- Industry: Entertainment
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
[SENSITIVE CONTENT HIDDEN] is Amazing
Amazing. Service is everything. [SENSITIVE CONTENT HIDDEN] treated me like i was running a million dollar event. But in reality it was all free. Their company is not making much from us but still he took the time out to help.
Pros
The software is pretty easy to use. Its just a matter of understanding what does what. Its like anything that is new. There is a learning curve at first. But after one event i now know what to do.
The best was customer support by [SENSITIVE CONTENT HIDDEN]. He answered our message at 8pm at night and walked me through small issues.
He fixed it all and made it amazing.
Cons
The donation part. We have a lot of users that want to go back in the ticket window and donate more. But they cannot really.
But our event is unique where its free.
Alternatives Considered
EventbriteReasons for Choosing TicketSpice
its too expensive they fee you to death.Switched From
EventbriteReasons for Switching to TicketSpice
the fact that they dont put their name and logo all over everything and the fair pricing. Now that i have experienced i am going nowhere.- Industry: Fund-Raising
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Play with a Pro LOVES TicketSpice
When I went onto the TicketSpice site during my research phase, it asked if I wanted to set up a call with [SENSITIVE CONTENT HIDDEN]. I said yes and selected time. From that first amazing phone call with [SENSITIVE CONTENT HIDDEN] to getting published - it has been a dream. I have been planning events for Non-Profits for 20 years and I have never worked with a more caring, responsive, and understanding Team. When I had a deadline to meet, [SENSITIVE CONTENT HIDDEN], helped me to add conditional formatting and to meet the vision in my head. I had very specific needs and no matter when, at what time, or what the question- [SENSITIVE CONTENT HIDDEN] was there to answer it and fix everything. TicketSpice for life!
Pros
User Friendly and intuitive setup. But the conditional formatting is where it's at!
Cons
That I didn't know about TicketSpice before
Alternatives Considered
EventbriteReasons for Choosing TicketSpice
Fees and I was looking for a company that cares about their customer and their customers' needs!Switched From
EventbriteReasons for Switching to TicketSpice
The low fees, no add-on fees for everything, they really understood my needs as a charity group!!- Industry: Museums & Institutions
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
White Glove Service, provided by [SENSITIVE CONTENT], was outstanding!
I cannot say enough positive things about [SENSITIVE CONTENT] and the TicketSpice experience. He demonstrated great skill and listening qualities, and truly made this a great experience, with helpful tutorials, expert instructions, and patience (for a Baby Boomer). All this has positioned the museum to have a successful major opening event.
Pros
[SENSITIVE CONTENT] seamlessly designed software to meet Worcester Historical Museum's major exhibit opening timed-ticket needs. The pages he created include our logo, graphics, timed-ticketing, and catalog sales. In a friendly and helpful manner, [SENSITIVE CONTENT] set us up for success.
Cons
I really can't identify a con about this software. It is primarily a ticket software program.
Reasons for Switching to TicketSpice
Quick response from the sales team and an interest in setting us up for success.- Industry: Religious Institutions
- Company size: 201–500 Employees
- Used Daily for 1-5 months
-
Review Source
Super easy to set up, use, and customize!
The communication was extremely helpful and made all the difference as we were choosing a ticket selling platform. They gave me everything I needed to present the info and options to my supervisor and my finance team. I felt very seen and understood in the entire process, and they were also not pushy which is a huge plus.
10/10 for TicketSpice!
Pros
I loved how easy it was to set up our ticket site. It took me through all the steps and let me preview as I went along. The customization is amazing! I don't feel as though we were boxed in to one look and feel. It feels like our own site, which is awesome.
It's easy to see our progress and how many people are purchasing tickets. The customer service is also top notch - they're very quick to reply.
Cons
Some of the intricate details can be a tad hard to find, but I can normally find them as I poke around. Since the customer service is so great I don't normally struggle for longer than just a few minutes.
Alternatives Considered
EventbriteReasons for Switching to TicketSpice
We preferred the customizability and the flat fee of $0.99 per ticket.- Industry: Events Services
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
-
Review Source
Well put together platform
Pros
Easy to use, great customer support, less costly than competitors, great and extensive features
Cons
Took a little bit to understand the workflow. Once that was locked down, easy to use
Alternatives Considered
Eventbrite- Industry: Nonprofit Organization Management
- Company size: Self Employed
- Used Monthly for 1-5 months
-
Review Source
Great Customer Service
Incredible customer service. Always quick to respond.
Pros
What I like about ticket spice is the quality and knowledge of all team members. They respond rater quick. It has never take long to resolve any question I've had.
Cons
I would like to be able to have meal choices and reserved seating to be an option on a templet
- Industry: Religious Institutions
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
TicketSpice will not let your down!
We only hold events December through March or April, so this not a continuing thing for us! Most of my time is spent entering everything over the course of about 30 days. Since I do all the ticketing for our events, there's always a learning curve to the start up. We've been using this software for three years now and it certainly gets a little easier as time goes on. Again, having the online chat available almost 24/7 does make like easier, especially when in a jamb!
Pros
We use the software for about 30 days to design our events for the season. We're located in southwest Florida so season is December through April at the most. We don't get into any web-designing so being able to build an event from a template is so much easier for us. Adding in the various layers of tickets, fees, and donations, truly gives us our needed flexibility. Being able to set parameters with the timing of sales or number of participants is also a great feature. Two features we will be looking at more closely is communication with participants and attendee ticket scanning.
Cons
Using the software for a just short period of time per year and not knowing the many nuances to the software can be frustrating to sometimes figure out. One of our biggest concerns is for our live stream events and people sharing their email with the access information. This is something that is not necessarily easily figured out and I'm not fully confident it's been recorded properly. However, my chats with customer service have put me at ease that everyone should be able to access these events without a problem.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Great solution for a diverse array of situations
Two of my clients use it and have for years. Great people and a great product and a great price.
Pros
Fair prices and great service, even for people like my clients who are using the software for things way outside the norm of event ticketing. (We use it for transportation ticketing.) Their programs are about as flexible as templates can get and even work with third-party automation software.
Cons
It's set up for concerts and conventions and the like so there's some improvisation we have to do. One day we'll convince them to cater more directly to small-time transport outfits but until then it's still a pleasure working with them.
- Industry: Performing Arts
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Great for small theatre!
I love working with ticketspice.
Pros
Ticketspice is easy to use, but still has lots of options for customization. The customer care is too notch. If I ever have a question, it is answered quickly and thoroughly. They know their stuff!
Cons
I can not think of anything that really bothers me about this program.
-
Review Source
Now the best ticketing software period
After coming from Eventbrite, and testing out MANY ticketing systems for our many events, I have found the NEW 4.0 version of Ticketspice to be the best and in a class by itself.
Why?
1. The clean and modern look.. On MOBILE and on web - Looks great... Have yous een an Eventbrite's STRIPPED OUT mobile version? It looks like a contract of text! All the graphics are gone.
2. The crazy flexibility of the builder in Ticketspice. You can basically customize it to look CLEAN AND SHARP... Streamlined.. ONE PAGE ticket checkout... Move things around, add all different elements.... It's easy and interactive and looks GREAT and modern and clean... but without sacrificing features.
3. The responsive customer support... they'lll live chat with you any time to fix issues and open to suggestions.. They are the best. Ever try dealing with a person at Eventbrite. Good luck with that.
4. They add new features. Eventbrite is notorious for putting in their blog 'we are adding apple pay' or something like that then saying it won't be for months and never happen. These people are proactive. They probably have a smaller team and can move quicker. Eventbrite being cannot make changes quickly or at all... they promise things that never come.
5. The action commands. Nothing on ANY other ticketing system comes close. You can literally incentive in a major way by having sections appear based on criteria. Want to ovver a free t shirt when someone buys 10 tickets.. you CAN. Want to only show a ticket type for an age group when they put their age in. You CAN. Want to sell merch on the site... ANY amount (not 5 items like Eventbrite) You CAN. Want to have different instructions appear for different ticket types... you CAN. Want to have a 2 for one sale when someone buys multiples of 2 tickets.. you CAN.... You can do SO MUCH to incentive and create a ticket buying experience that is fn and gives people reasons to buy things. And is SMART without cluttering up the page.
6. The checkout process on one page is simple - easy for anyone.
7. Want to get paid.. WITHOUT WAITING?? They clear through STRIPE, WEPAY and other services that deposit NIGHTLY... NO WAITING for WEEKS to get YOUR money (like with Eventbrite). Oh.. YOU can set the fees.. any fee you like ... you aren't locked in.. like with Eventbrite. And they just charge 99 cents a ticket.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Excellent customer service
Ticketspice has simplified our online ordering process and makes it easier for people to learn about our business and purchase advance tickets to ease the lines on site.
Pros
We were completely new to this technology but the friendly, knowledgeable staff is always available to help wherever we need them.
Cons
We were intimidated by the technology at first but it is very user friendly.
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
-
Review Source
TicketSpice for Reservations
We were really worried about how to handle reservations only at our farm because the experience of buying a Christmas tree is an important experience for our families. We wanted an easy way for our customers to register for a ticket. We will print the list and check them off as they come in. I am confident that TicketSpice is the right system to ticket 50 customers an hour over two weekends. The support is reliable and knowledgable. I don't have to wait to contact someone on the phone, so it is efficient for me too.
Pros
This is our first year to sell reservations for our Cut Your Own Christmas Tree Farm. We needed a way to control the number of people coming to our farm each hour. The set up was easy to understand. We appreciate that our customers can put in an email address to receive a reminder on the day our reservations open. [SENSITIVE CONTENT] was so helpful in answering my questions. I could chat with him live or if I worked in the evening, he would email me back. This made working on the site flexible for me. I love it!
Cons
So far, I don't have any negative comments about the software.
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used for 6-12 months
-
Review Source
Best decision we ever made!!
The biggest benefit was the tickets were sent with every order, I did not have to worry about processing payments or tickets. If someone lost their email, I was able to go in and resend the ticket with no issue. Once a ticket was scanned, if someone tried to do it twice the app would turn red, so I didnt have to worry about duplicates. Just an overall great experience.
Pros
Absolutely love how easy the service is to use and how quickly we receive a response to any questions with detailed answers / instructions. The App is so easy to use for ticket scanning, it made our event flow so seamlessly. We will continue to use TicketSpice from now on.
Cons
Nothing, loved the whole experience. I do recommend watching tutorials to help configure certain things, but customer service was very responsive so it was not an issue at all.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
-
Review Source
Stellar product, stellar support!!!
I have used TicketSpice on events for about a year. When I first signed up, they had not yet launched the 4.0 platform, so all the TicketSpice pages for my first round of events were developed on the 3.0 platform. It was so easy to put together a snazzy event page, with a ton of customizable options. At the time, the only thing I was really missing was logic... And I found out at my event that the ticket scanning app was a huge battery drain! And then 4.0 rolled out... And also a new app that allows you to turn off the scanner without killing the app. Those were my biggest hurdles last fall, and they have been addressed.
Regarding the team, EVERY contact I have had with them has been a stellar experience. They are friendly, engaging, funny, and oh, so smart... They have always been able to answer my questions and fix what I broke... :) Just this evening, I was working on an event page and had a question about setting up some logic to calculate a discount based on ticket quantities purchased, but it was almost midnight (Texas time). I decided to leave a message and wait for them to get back to me when they opened in the morning... But no... Eric responded within a minute or so, and not only did he answer my question, he wrote the logic for me, and then he took the time to make changes to the design of two of my pages so that my graphics looked better and worked better on a mobile platform. In all, he spent about an hour helping me tonight.
Pros
Flexibility, ease of use, packed with features, low cost, turnkey solution... To put it succinctly, I like EVERYTHING about this software.
Cons
Ummm.... <*crickets*>...
- Industry: Religious Institutions
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
RegFoxRocks!
Pros
This system of event registration works! As a non-webmaster guy, it was my rescue (with a little help from God, as I asked Him first) As I developed the site, and ran into bugs, the immediate text support, the how to articles and the “schedule a phone consult” features worked together to make RegFox a real event registration super sharp do it all TOOL. Kudos to all y’all who brought this platform to reality.
-
Review Source
Stress free ticket sales
If you are planning a large event, there is already so much to worry about! After trying TONS of ticket selling platforms, this was by far the most comprehensive and competitive as far as pricing and functionality. I am so impressed with the level of customer service. They have truly worked with us to make sure our events go off without a hitch! I would suggest this to an organization, big or small, for your next ticket selling platform!
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
-
Review Source
Great Product and Value
I'm very happy and currently using this product!
Pros
The system has great features & functionality. The costs are very reasonable as well. We have access to reserved seating we can use if needed.
Cons
I really only have one issue that seems to have a limitation. The embedding feature Does not work super well on the website. It looks good and functions but it has limited customization. I've had this issue with every ticketing system I've used though.
- Industry: Music
- Company size: 2–10 Employees
- Used for 1-5 months
-
Review Source
We love TicketSpice!
Pros
TicketSpice's customer service, integrations and customizations are awesome! And their fees are than anything else I’ve found. The app is especially user-friendly and intuitive to use. Our volunteers who used the app to check people in were thoroughly impressed. And we got people into our concert and out of the cold in record time! Even one of the ladies who is intimidated by "technology" said the app was so easy.
Cons
It's not even really a problem, but we had a lady who purchased three tickets and then needed to switch only one of those tickets to the other night of our concert and that's not possible. You can only switch entire ticket orders to another night of the event. But customer service came up with a workaround for us which was great!
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Monthly for 1+ year
-
Review Source
Easy Integration for client work
Loved the ease of setup and color controls. I'd definitely use this again
Pros
Had a client who needed a ticket platform for a conference. After reviewing the available options we decided on TicketSpice. The cost of the platform and transaction fees made this the most competitive option for us. It was easy to set up the sales page and there were a good amount of rules and purchase rules.
Cons
The software doesn't allow granular control over layout and forces their branding. Great option for the price though
