Purplepass Ticketing Reviews

4.9
Overall rating
Reviews

4.9
Overall rating
Reviews
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User Reviews Overview

About Purplepass Ticketing

Purplepass is a cloud-based ticketing and event management solution suitable for small to midsize event organizers. Key features include online pre-sale, marketing, printed tickets and wristbands, social media integration, day-of...

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Feature ratings

Value for Money
4.9
Functionality
4.7
Ease of Use
4.8
Customer Support
4.9

Browse Purplepass Ticketing Reviews

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Michael
Michael
  • Industry: Higher Education
  • Company size: 201–500 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 06/11/2018

Automate what you can.

Purplepass helps me get back to teaching instead of booking appointments for our student Massage clinics.

Pros

The software frees me up from busy work so I can focus on the important details of the event.

Cons

I would love purple pass to have feature that make it able to better book appointments and not just events.

Response from Purplepass

Michael,

Thanks for taking the time to leave your great feedback! We agree that although Purplepass works great for booking appointments for course registration or as in your case, booking massages with therapy students, it could always be made a little more straight forward. In your case, it's a bit unique as it's booking massages with students. We do have plans to further expand that side of the service to make it a bit more turn-key for unique applications like this.

As usual, should you have any questions or need any help with the setup and management of your bookings, we are always here to help! Thanks Michael!

- Purplepass Team

Replied 13/11/2018
Judy
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/03/2023

Ticket Reservations and reporting for 8 theatrical shows

I used another service for years. They stopped providing any phone support and the payments were very late if at all. I stopped using them and looking for an alternative. This service fit my needs perfectly. I did look at two other services but the cost and complexity were greater. They also give a discount for Non Profit Organizations.

Pros

First and foremost the support staff was wonderful. Their response was almost immediate. They assisted some of our patrons over the phone. They also solved a problem I created immediately when I asked what had gone wrong. The product is almost self explanatory if you have used any other ticketing service but much easier to use.

Cons

The way I setup our Festival Pass was cumbersome. It was more a lack of knowledge about the way it worked than the syst3em itself. I'll work closely with the support staff next time to get it exactly right.

Jen
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
2
Customer Support
5

3
Reviewed on 17/01/2018

Purplepass Ticketing Review

Pros

Customer service was fantastic - I worked with one of the customer rep, he was responsive and super helpful! I had a unique ticketing need for a multi-day film festival and he was able to help me figure out a variety of ticketing solutions for a complex project.

Cons

The only negatives would be with the ease of using the platform. It's a complicated back end, difficult to figure out where things are to make updates without having a customer service rep support. For a complex project this is not going to be a self-serve platform.

Response from Purplepass

Thanks for your feedback! We're delighted to hear you were very happy with the support, features, and value of the service. However, I see you had a less-than-stellar experience with the ease of use so we would like to address this.

Your film festival was uniquely complex in its requirements, that¿s for sure! I'm glad we were easily able to support these complex requirements and even helped every step of the way from building the events to assisting with managing them.

From what we heard after the event, everything went very smoothly and the entire setup was successful! So that is fantastic news! We understand it was probably a lot to absorb at one time using a completely new system for an unusually complex event which had several unique requirements. As you mentioned, we were there every step of the way to help and guide you through the process. We appreciate your business and look forward to next year. Since everything is built and ready to go, it will be a breeze.

Replied 21/01/2018

Top Purplepass Ticketing Alternatives

Chris
  • Industry: Performing Arts
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 24/12/2022

Stage 62 and Purplepass

As a community theater, our lifeblood is ticketing. PurplePass's system has made it easy to host events and shows with a reliable ticketing site that doesn't cost our patrons an exorbitant fee.

Pros

We searched many ticketing services while looking for a new provider. PurplePass has some of the most competitive prices around. Their customer service is very responsive, and our representative is always willing and able to help us. The design of the site is easy to navigate. Our events are easy to incorporate right into our existing website.

Cons

We have found that some of the search features for ticket orders do not work in a similar fashion that we are used to. It would be helpful for the purchased seats to appear in a seating chart format on the back end. Neither of these is a deal breaker, and we are certainly getting used to using the new system.

Alternatives Considered

Showpass and ShowClix

Reasons for Choosing Purplepass Ticketing

Brown Paper Tickets was unable to pay our revenue share during the pandemic (they eventually did pay over 2 years later by court order)

Reasons for Switching to Purplepass Ticketing

As a community theater, our lifeblood is ticketing. PurplePass's system has made it easy to host events and shows with a reliable ticketing site that doesn't cost our patrons an exorbitant fee.

Response from Purplepass

Regarding your desire to view purchased seats on the seating chart, you are already able to do this. Log into your account and click on the "Map" button for your event. This loads the seating map manager for your event where you can manage holds and notes. You are able to click any sold seat on the map to see the full order details of that customer including all other seats in that order.

Replied 27/12/2022
John
  • Industry: Music
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/12/2022

Purplepass serves us well.

Our overall experience with Purplepass has been very positive - from the initial call to their sales team, to initial Event setup - including them creating our seat map, to Event configuration and testing, go-live and pre-event sales support, and then day-of-event support. They have been responsive and spot-on with their recommendations. They've shipped scanners and printers to our location on-time and things have worked well. We've just finished our second year with Purplepass and we're very happy.

Pros

We like Purplepass because it gives us the flexibility to manage ticketing for an annual event in a SAAS model. The robust features, easy-to-use interfaces, fantastic support, and reasonable pricing combine to make this an easy decision.

Cons

I would like to see better support for HTML / text formatting in some of the custom text blocks - which is really a minor (yet easy to solve) issue. Otherwise, we are hard-pressed to find what we "like least".

John
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/11/2022

Purplepass has been great for us!

We've used Purplepass ticketing for over nine years, and I've always found their staff to be extremely helpful in the rare cases where we've seen glitches (usually caused by our own ineptitude!) I would highly recommend Purplepass to any event planner or performing arts administrator for its ease of use and the dedication of its staff!

Pros

As a nonprofit outdoor theatre, Purplepass has given us the ability to market reserved seating, as well as donations, in addition to our general seating for the 72+ shows we program during the summer. I can easily determine the number of reserved seats needed, as well as the total reservations, and can more easily allocate enough staff to serve our customers. We also have the ability to download enormous amounts of data that we can upload into our CRM for future fundraising purposes. The ability to email guests on the fly about weather conditions has been really helpful during this rainy summer.

Cons

There are no "bad" features about this software that I've found. The one thing I'd recommend is that Purplepass give us the ability to set a specific sales cut-off time for recurring events (we can do that for individual events but for recurring events we have limited choices)

Anthony
  • Industry: Wine & Spirits
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/12/2022

Provides everything we need for large festival management and ticketing

PurplePass works hard to ensure their product is successful and competitive. They are constantly seeking to improve software in ways that other ticketing companies overlook.

Pros

The team at PurplePass worked directly with producers to customize a solution that worked for our unique ticketing needs. Purplepass offered more flexibility than the other large ticketing companies. Their management paid close attention to the critical days of our release to ensure there were no problems. When we informed them of challenges they were quick to come up with solutions that worked!

Cons

We had complicated features of a multi-day event. Purplepass's solution was to create 2 events (one for each day) It would be nice if a better solution could be offered for this scenario so we didn't have 2 events to manage and data could be combined.

Daniel
  • Industry: Law Enforcement
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/11/2022

Conference Planning

Having our attendees have a great platform to purchase conference tickets was a must for our organization. Our attendess all work in the corrections field and needed a way to purchase their tickets quickly and easily. Purplepass provided that.

Pros

Purplepass was very easy to use and navigate. Being a first time user, this was very important to me as I have used other platforms in the past.

Cons

There really wasn't anything I disliked about Purplepass. I received great technical support and was able to hit the ground running when using the software.

Tony
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/11/2022

PurplePass

PurplePass Ticketing has helped in taking my company from what I would consider my "dark ages" when I was comfortable with physical face to face deliverables to online sales of which I was super skeptical about. My company has grown leaps and bounds by taking advantage of the tools & guidance PurplePass has given us. I don't know how I would manage my business without them!

Pros

The "user friendly" aspect was and is a game changer for us.

Cons

I do not have any cons as of now as everything has either met or overdelivered in our expectations.

Stephen
  • Industry: Entertainment
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/11/2022

Stephens Purplepass Review

We're achieving sellouts at rapid rates as we're able to get events to the marketplace sooner!

Pros

Since I started using Purplepass, Ive seen growth in My Sales, the upgrades along the way have come along at the right times!

Cons

I don't have anything to complain about!

Alternatives Considered

Eventbrite

Reasons for Choosing Purplepass Ticketing

This way saves $ and aided us tremendously throughout the pandemic!

Reasons for Switching to Purplepass Ticketing

I didn't understand Eventbrite and they didn't offer what I though I neede to succeed!
Brittany
  • Industry: Performing Arts
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 13/08/2019

Purple Pass

Pros

The customer service has been so great! I like the fact that I have been able to talk to the same rep every time and call them directly. It makes for such an easier time to problem solve for get all of my questions answered.

Cons

I wish I would be able to pull more detailed reports for the clients. Especially from a marketing standpoint, I noticed a lot of people view the website from purple pass the most. Especially over facebook, instagram, and client advertisements. If I were able to pull the report that is shown on purple pass I would be able to upset the marketing packages you offer to our clients.

Response from Purplepass

Hi Brittany,

Thanks for the wonderful feedback! We wanted to respond to your comment about reporting. You can access your marketing analysis data by going to Stats page and viewing the "Marketing" and "Social Marketing" tabs. These show detailed breakdowns of all of your tracking IDs, referring pages (How people found you), and full sales data such as orders, tickets sold, revenue, and even how many refunds there were by marketing source.

You can also run a marketing report by going to Tools -> Custom Reporting. This includes all of the data you are looking for.

If you need any assistance with this, please do not hesitate to contact us by phone (800-316-8559), by email ([email protected]), or by the live chat on your account after you login.

Replied 15/08/2019
philip
  • Industry: Music
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/09/2023

One of the best ticketing Platforms

Pros

It's easy to use and the tickets look the best

Cons

Pay outs could be better than waiting for the money to be released

Response from Purplepass

Hi Philip! Thanks for your great review! I wanted to let you know that we do in fact have several options for processing payments so you can get paid out faster, even on a daily basis as tickets are sold. I'll have someone from the client care team reach out to show you how to update that so you are paid out on a daily basis. Thanks!

Replied 04/10/2023
Jamie
  • Industry: Music
  • Company size: 11–50 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/03/2024

Excellent Customer Service

So very happy. The customer service was exemplary.

Pros

Ease of set-up and operation. Immediate access to ticket sales.

Cons

Nothing to like least- it was all good.

Chris
  • Industry: Entertainment
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/03/2023

Great for an Educational Theatre

We use this for our Mainstage Season, and their customer service is excellent, we pass along the service fees so all the benefits are actually free to us. We love it.

Pros

Reserving tickets, allowing for credit card transaction (we pass along fees), online ticketing, easy reporting and will calls. Eliminated the need for hard tickets or scanners.

Cons

I really kind of like it all. I did invest in the POS scanners, credit card swipers, etc - and have found that I have no use for them in our venues. But that's my own "old school" ticketing thought, and it's good to know we have them if we need them.

Robin
  • Industry: Music
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/11/2022

Best ticketing software ever! Great company!

From the day I was contacted as a possible customer, and they had to call me back in six months to make it happen, it has been exceptional. Great customer service in every possible way. Best experience I've ever had in my thirteen years of doing this job.

Pros

Super easy to learn and use. Lots of flexibility. Allows for moving of tickets to other dates easily.

Cons

As users, reserving seats for ourselves could have been better explained. The tutorials need a bit of updating, but overall, great program. Finding specific answers was a tiny bit of a problem, mostly knowing where to look, but the staff answered promptly and was always able to help.

Josh
  • Industry: Events Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 12/04/2022

An Out-of-the-Box Solution with Outside the Norm Possibilities

We used to distribute event tickets in person. PP has negated what used to be a few dozen people working for at least one solid day into something one person primarily manages on her own.

The first event we offered on PurplePass in Fall 2017 was cancelled due to a hurricane. If we wouldn't have had PP, it would have been a nightmare trying to refund everyone manually. Since we had PP, we simply clicked the button to cancel the event and refund everyone and it all happened automatically!
[SENSITIVE CONTENT] and the team at PP have been awesome to work with!

Pros

PurplePass has done a great job of listening to our unique needs and creating new features that enabled us to use this cloud software where other options have fallen short. They have a robust way of handling coupon codes (which we use extensively) and the plug-and-play widgets make life easy for our web design team and end customers. The software is adaptable to sell event tickets, T-shirts, or nearly anything else you want to sell.

Cons

We would love for the software to support unique display words for coupon codes. For instance, if someone types in "FreeTee", it could display "Buy one T-shirt, Get one Free!" instead to the customer.

Thomas
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/12/2022

Excellent Customer Service and Support

The customer service is outstanding on all three levels: 1 As the administrator, I have great access to support and both questions and issues are handled quickly. 2. For the performers, they are paid on time. 3 the ticket purchasers are treated with patience and respect.Purplepass worked with us intently to see that all of our needs were provided for.

Pros

It is intuitive software, easy to use and facilitate. I am the administrator, but multiple performers need to access and use it and it all runs seamlessly. Listings to the website can be added quickly. Edits are easy.

Cons

We have not had any problems with the software. It has been a dream platform for us.

Joshua
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/12/2022

Purplepass has been a valued addition to my tech stack as a pro concert promoter.

Pros

It has every feature I need and if there's anything lacking, I feel confident in the Purplepass team's ability to help me solve any issues.

Cons

there's no current needs of mine that are not met by Purplepass.

Bernadette
  • Industry: Entertainment
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/10/2022

Chabot College PAC would HIGHLY recommend PurplePass

Pros

Customer service is above and beyond any expectations we had. We had some mountains to climb during the pandemic (ie, social distanced seating and vaccination documentation). PurplePass accommodated EVERY request we had during the pandemic and continues to listen and act on our needs and requests.

Cons

Our customers sometimes find it a little cumbersome to purchase a ticket (but in all honesty it's because they are not really computer savvy).

Mike
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/11/2022

Purple Pass is a Great Fit for Basic Event Ticketing!

We've been using Purple Pass since 2019 across 6 different events, and we fully intend to keep using them for our events in the future. Ticketing software is as varied as the wide array of ticketing needs out there, but for what we use Purple Pass for, it does the job perfectly. We love the customizable "look and feel" for the purchasers' end, and all of the "back-end" options for the sellers. For example, downloading spreadsheet reports of all of your purchases makes it easy to create check-off lists, search for specific purchasers, etc.There are also several features I haven't delved into, but I'm happy that they're there if we decide to utilize them, such as SMS Texting and Emailing customers, using tracking links, etc.It's also nice to view easy-to-read generated stats for ticket sales, so you can gauge the success of specific marketing campaigns.Lastly, I'll mention that I love the simple pricing structure. It's a very reasonable small percentage and set price per ticket. There is no having to write up contracts long term, purchase bulk packages of tickets, etc. Very simple and nice. We use other ticketing software for different needs we have, but Purple Pass is perfect for what we use it for, and the pricing is much better! Look through the features, and if it looks like a fit, I would highly recommend it!

Pros

Ease of use, customization, reporting. All of these are excellent with Purple Pass.

Cons

I have other software that does this other stuff, so it's not a big deal, but Purple Pass doesn't have options to do things like add specific classes per ticket and such, and to log in and adjust your options after the fact. It doesn't claim to go "that deep" into it though. It's great for what it claims to do.

Kevin
  • Industry: Primary/Secondary Education
  • Company size: 2–10 Employees
  • Used for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 18/03/2020

Great ticketing software

Overall, we love the Purplepass ticketing box office. We researched a LOT of other online ticketing platforms for our school theater and this one had the best rates, and as we came to find out, the absolute best customer service. I cannot recommend this software enough to use for your school theater ticketing!

Pros

The box office is very easy to use. We were able to train new people how to use it for a show in under 15 minutes. The customer service is absolutely excellent. They respond very quickly to any questions or issues.

Cons

I found the "promoter site" portion of the software to be very convoluted and confusing. It's not at all easy or intuitive to try to follow or to find things. I was always having to email my customer support rep to ask where to find things or how to do things. This part of the site needs to be streamlined and made about 100% easier to use. I'm good at following "how to" steps, but again always had to email my rep for him to send me the screen shots of the "how to's"....could not even find that myself on the site. I can't say enough about how bad the promoter site portion is, and how they need to fix this.

Response from Purplepass

Kevin, Thank you for your wonderful review. We appreciate the candid feedback and we 100% agree with you on your comments. We are already knee deep in an updated management interface that has taken feedback from countless clients. When released, it should help address all of your concerns.

We are always here for you if you need anything!

Replied 22/03/2020
Laura
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 10/05/2022

Easy ticketing option

I am overall very satisfied with the product and the customer support.

Pros

I like that I can reserve or block seats from home and I can switch tickets easily and contact ticket buyers.

Cons

I can’t think of anything I don’t like about the software.

Sylvia
  • Industry: Food & Beverages
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 13/12/2022

PurplePass Review

It's a good program for us, overall. It gets the job done!!

Pros

It works well most of the time for me and others in our Culinary Department. It gives us up-to-date info on reservations that have been made.

Cons

However, the reservation process is a little confusing for some people, especially senior citizens. The reservation "page" could be more user-friendly.

Pete
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/11/2022

Professional and Organized

Purplepass was a great tool for the event, especially since the promoter had never sold tickets online for this community based event but the option of purchasing via Purplepass saved a lot of time from driving around town and opened up opportunities for clients further away (and some out of town) to secure locations before arriving for the event.

Pros

The convenience and professionalism that met users online was excellent. It made purchasing tickets easy and for an event that offered hard tickets, was a great tool in the event a customer could not meet the promoter in person for a purchase. The website looked great and the seating chart they made according to our map was a great feature.

Cons

From my limited time using Purplepass I have not run into any snags. In fact there are other features that is offered that I plan to implement for future events.

Adam
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/06/2019

A ticketing team you can rely on!

Overall its been stellar. Far more so than the other sites I've used previously that use smaller event companies' reliance on a fancy ticketing platform to gouge extra money for capabilities that should come standard.

Pros

Its got a learning curve that doesn't exist with your typical EventBrite-esque ticketing platform but, with very little practice the customization options and availability make it far more worthwhile than the flashier, more corporate competitors. I've never felt like I was being nickle and dimed for promoting my event and, with the proper amount of time put into designing each ticketing page, they look far more professional, enticing, and on brand with whatever you might be promoting. The ambiance required to get my audience on-board with each of my immersive experiences begins with the ticket links and it is both a satisfying and refreshing to know this is available and reliable on Purplepass.

Cons

The learning curve for the more advance options was overwhelming at first and there are sometimes setbacks when paying the listing prices back to the company but both are easily fixed and overlooked.
The lack integration with platforms such as Facebook is irritating at times as tickets cannot be listed as readily on a Facebook event or boosted post but, with some creativity and patience this, too, can be overcome.

228 reviews