CenterEdge Advantage Reviews

Pros

As a former employee at Launch Trampoline Park that used CenterEdge, it was a great software for us employees. It was very simple to use and one day of training would be enough. Easy to sell tickets but also have a event planner system that made it simple and easy to book birthday parties.

Cons

Some times it was a little limited and would freeze which became frustrating.

Pros

CenterEdge Software has allowed us to communicate throughout the facility for ease of use for our team members. This is achieved from the time an event is booked to the time the event is onsite and the event is over.

Cons

While there are certain features that we have been used to in software that we previously used, CenterEdge has been fantastic with addressing our needs and has the ability to build into the software for future use.

Pros

I don't have many pros because this software from a group sales and event stand point is awful!!
Pros that I have encountered:
--interface for the restaurant allows for easier menu changes
--add-ons for parties are easy to add into packages before and during event
--email template features make personalizing emails convenient when sending follow-ups
--splitting tips is convenient
--adding discounts to events after they are set-up initially is convenient

Cons

Not sure why this company has launched this software for group business. They have either NEVER worked with groups and parties or they just don't care that the staff does not have the tools needed.
--No reservation list that is easily accessible, only available if you run a report that would only be a snapshot of that moment.
--Most fun centers are busiest on the weekends yet the calendar view has Saturday and Sunday much smaller that the other days of the week
--Nothing that shows the difference between reservations with deposits or without on the calendar view
--Nothing that shows when the group has been confirmed from the calendar view
--The calendar view is a HORRIBLE way to do group business.
--On the reservation email, there is not a way to add the details of their event such as the package details
--adding the birthday child requiring the actual birthday to determine age is HARD because if the party is before the actual birthday the age is different than what they are celebrating
--requiring the last name of children is uncomfortable due to so many divorced parents that have remarried. Should have the option to add but NOT required. Guess the developers all all perfect families that have never divorced and had parents that remarried.

The scheduling module don't allow for the employees to receive an email of their weekly schedule.
No way to send an email to entire staff to alert them of company information

Pros

Easily the best part of signing on with CenterEdge software has been the people and support. We have been working with CenterEdge since 2016 and in that time I have had only 3 times that where I wouldn't rank my support as Good or Excellent and every time it was made right after the fact. That's also roughly 1% of my interactions with CenterEdge across the board. From trainings, support questions, implementation requests CenterEdge has really given us a good experience. The software itself has been stable and easy to use, with the newer features integrating well and changes have been pretty seamless.

Cons

Our facility is a Family Entertainment Center, Trampoline Park, Water Park, Hotel, Quick Service Restaurant, Full Service Restaurant, and Convention Center. CenterEdge does a lot but it doesn't do it all. The areas that we either use a different software for, or are very seriously considering a different software for include - the Full Service Restaurant, Hotel, the Quick Service Restaurant (to condense operations with the full service), and our meetings and weddings.

Pros

Their tech support is probably what I like most about this software. We are power users. When I have to call customer support it's because I've created a tier 2 or tier 3 mess. Their team respects me, and when I stump their people, they follow up regularly and in a timely fashion.

Cons

If I absolutely have to put something I guess I'd say that the software is complicated (as all powerful software is) and takes some time to learn. But I'd prefer to leave this section blank because Centeredge is better than Microsoft, Adobe, and every other software company I send money too.

Pros

Support - The support is one of the friendliest and most accessible teams I have ever worked with. I have had the pleasure to get to know several support members on a personal level. I am confident that any time that I need to call into the support line I will have less than a 5 minute wait (if any at all)!

Development - I love that the development is constantly working to keep the software up to date and working. On a couple different occasions I have put feature requests in and they will always reach out directly to let me know if this is something that is plausible.

POS Interface - The POS interface is extremely user friendly. Training is a breeze since we are able to customize practically everything with the POS module.

Cons

I would love to say nothing but if I absolutely had to pick something here is what I would pick:

Centralized Booking - The centralized booking (made for call centers to book parties) could definitely use a few more features. Since I have seen everything that the on site software can do, I would love to see some of these features brought to the centralized booking platform.

Pros

Integration with reporting across the business of our FEC.

Cons

Features that are suggested seem not to get the focus. We have requested upgrades in food ordering and notification without success. We have a growing interest in a text to notification function for our guests that have ordered food OR reaching out to confirm with people that have reserved parties in our facility. App growth appears to be very slow with CenterEdge.

Pros

1. Ease of Use
2. One software that can handle parties, food sales, time tickets, & isn't web based
3. Great Customer Service
4. Free ongoing Training

Cons

1. Time tickets print one per person rather than having a quantity option (wastes a lot of paper)
2. Loyalty Program doesn't have a way for customers to track their "points"
3. You can't create one area that allows certain party types book at certain times.
4. IMPORTANT: Need more selfserve options that allow food orders, arcade card purchases, and ticket sales. This is the direction we are going to start moving toward!

Pros

It is geared toward "fun centers" and the Point of Sale connects sales with Capacity logistics and the Customer Database pretty well.

Cons

Another reviewer, [SENSITIVE CONTENT HIDDEN], left some very detailed concerns. I agree with just about all of that. On the Reporting side, I often have some requests that require their developers to look into/build into a future update.
For example, it shouldn't be hard to find answers to: "How many customers used X pass this week?" "How many customers this week we're new?" "How many customers this week were returning customers?"

Pros

This product does exactly what we need it to. We really couldn't do what we do without it.

Cons

It would be nice if I could access it at home without having to use TeamViewer.

Pros

We have not experienced any downtime since implementing this product. We are happy with the ease of use on all of the modules we have.

Cons

Not much negative to say. Would love a food kiosk if one would ever be developed.

Pros

It was simple and easy for staff to use.

Cons

It was more difficult to use for administration.