DealCloud Reviews

Pros

Our company goes through an unusual amount of intermediaries, and having the ability to split up our communication and deal flow with them versus our proprietary search is great. The ability to filter our information and statistics from our growing pipeline is also great, as it got quite complex with our last CRM.

Cons

Slightly difficult to use the mobile application versus on the computer. I believe this is a function of the sheer amount of information packed into DealCloud, but it can be pretty difficult to fully navigate on the app at times.

Pros

I find the navigation of the software fairly easy, once I was familiar with it I had a good understanding of how to navigate and find new features.

Cons

There are a couple of nits that cost me a lot of time, the reporting and exporting functions are very time-consuming, inefficient, and have many bugs.

Pros

Interface looks sleek and is somewhat intuitive. Visuals on dashboards are fantastic if you know how to use them. The ability to link different modules easily is what makes this a superior software - until others catch up. As a former Salesforce Dynamo, Zoho, MS Dymanic user in my career, I can compare this to several industry standard CRM systems and being able to link modules (lists) and generate new lists are great. The system is powerful if you know how to use it and you can customize as needed.

Cons

The implementation has been poor and completely missed the mark. The initial promises of being able to guide the implementation with advisory on best in class practices fell very short. It is just now, over a year later that my colleague and I recognized a simple solution that would have streamlined efforts greatly between the deal team and marketing customization's. It's so basic that it is shocking that DealCloud did not suggest this solution - but we get to spend the time fixing it now. When the frustration with implementation was expressed, the account managers will begin the blame game. To the point where a very senior person got on the phone and then proceeded to be very patronizing.

Another HUGE con is that there are very limited API's in place for this software and others. One of the senior execs will encourage you to go ahead and do an API yourself if you have the technical skillset as DealCloud is open source. DealCloud will also do the API work for you for a huge fee which they then turn around and sell to other clients after you pay for the initial API.

Alternatives Considered

Reasons for Choosing DealCloud

Switched From

Reasons for Switching to DealCloud

Pros

Configurability of the software

Cons

Looking forward to updates to the user interface

Pros

By far the best thing about deal cloud is their customer service. If there is anything you wish you could do within dealcloud, all you have to do is ask and the team will go above and beyond to see if that ask is feasible, and make the changes if possible.

Cons

Sometimes there are little flukes that happen with the software because of these frequent changes, but they are usually solved very quickly.

Pros

Easy implementation, highly customizable for the needs of our firm, outstanding customer support - as responsive as any CS team that I've worked with to date. DC is the only CRM that we found that was really designed for a lower middle market private equity firm.

Cons

The mobile app needs to be improved to improve the GUI and ease of adding notes and accessing historical data. Datasheets should be easy to use in any browser and I'd like to get away from the requirement to use Internet Explorer for that functionality.

Pros

A beginning to end solution for all aspects of a sales funnel is great for keeping everyone on the same page.

Cons

Unfortunately, I use the platform primarily to blast out e-mails and coming from something like Mailchimp to this was an eye-opener. Simply put, the e-mail builder inside Deal Cloud is poor enough that even support recommended to BYOE. (Bring your own e-mail.) Only issue is the system often inexplicably strips out parts of your code a lot of the time with no hints as to why. It also requires the use of templates just to get to the step of inserting your own code, even if it's a one off design. Add in missing features like no preheader functionality, and it just makes me miss what I had before.

Pros

Combines all the pieces of deal information we need into one central location.

Cons

Sometimes it's too many clicks to get to one point of information.

Pros

I found this to be much better than competitors in the financial services space, more relevant tools

Cons

kind of clunky interface, ui/ux could be a better and more time spent thre, but other tools are great

Pros

It’s highly customised and easy to use, any functionality you could possibly want can be done for you.

Cons

I honestly loved this software I think just adding more search features to search by URL

Pros

A ton of useful feature functionality but not too much. The team has been great with customizations of features to meet our unique needs. The platform is super fast in comparison to others we have used historically.

Cons

Nothing from the company's perspective. Like any CRM, the value get is based on the time / effort put into using it by the organization.

Pros

The software performs its core function, and the support team is available and responsive to help with customizations

Cons

The integration of the platform into other programs is far from seamless and requires a wholesale commitment from team members in order to achieve value

Pros

I liked the functionality of the CRM and the ability to customize the different fields for data I want to track.

Cons

With increased functionality, the ease of use and learning curve is harder. It is also relatively expensive compared to others.

Pros

The software is simple to use and easy to navigate. The customer support is readily available and the platform is very functional.

Cons

The platform can be tedious to use at times. The customization of the platform needs to be done by a DealCloud agent, therefore is lesser tailoring on the user side. The integrations with Outlook and other programs still need to be refined further.

Pros

very user friendly

Cons

email function and smart phone use is weak

Pros

DealCloud came in to pitch their product to us. It is the premier CRM that is tailored directly for investors. We currently use salesforce and DealCloud fixes a lot of the user issues that salesforce has

Cons

We haven't made the ofifical switch yet, so I have no complaints.

Pros

Easy to use, easy to find reviews