NuORDER Reviews

Pros

It has simplified the way us and our accounts process orders, receive line sheet information and write orders at tradeshows.

Cons

The product edit process is sometimes more tedious and time consuming than we'd like.

Pros

I love the ease of this product and how self explanatory it is. All of the functions are so useful for our company and my buyers love it.

Cons

I do think that the iphone app could use an update. It is not as user friendly on the Admin side to update and place orders.

Pros

I think it’s been an excellent tool for order and inventory management.

Cons

All software as issues but NuOrder makes it really tough as it’s people’s ability to answer questions directly and solve problems quickly is absent.

Alternatives Considered

Shopify Plus

Reasons for Switching to NuORDER

We were sold on features that don't exist: (1) Trade show digital order taking (2) Customer's submitting their own orders easily (3) Product set up and information... I could go on. All these and more do not exists.

Pros

Doing my orders on line with clear pictures and descriptions

Cons

That I can't see other companies that I have not yet ordered with.

Pros

Low price and great features. We love the fact that we can setup different pricing for as many customers as we like

Cons

Promo code functionality is not available

Alternatives Considered

NetSuite and Acumatica Cloud ERP

Reasons for Switching to NuORDER

better pricing than all of the above and has enough functions to fulfill our current needs

Pros

placing order-i have no other comments.

Cons

no comments to add to this survey.........

Pros

Beautiful design, highly branded and representative of our company. Creates decent line sheets, which has been helpful.

Cons

Not user friendly or intuitive. We had to have multiple training's with NuOrder staff to learn the program internally, and now have to repeat that training with our customers and sales reps. We have sales reps that, even after multiple training's, are unable to understand and work with the program. Several refuse to use it. Several years later, we still get frequent complaints about the program.
It was a mistake to move into NuOrder for our company. We just don't have the resources to change to another platform at this time.

Pros

I can find nothing I like about this software.

Cons

Ease of use: There is none. You want to load a list of Res for a buyer? Too bad, you've got to add them individually. Want to hit the API and gather some recorder? Good luck, it maxes out at 500 records and has no pagination. Have a problem with something? Hope you've got weeks to kill to get a useful response.

Pros

The ability to browse styles and view availability is indispensable for today's wholesale marketplace.

Cons

NuOrder has done an incredible job of adding features and improving the UI over the past several years, there is really nothing lacking. Pricing and integration options for vendors may cause issues.

Pros

Linesheets once created are easy to read.

Cons

The support representatives are the least professional I have ever encountered.

Pros

Easy to use. Very simple to learn. Really does not take a lot of effort to put orders in.

Cons

Search menu could be easier to use. But the search bar works well.

Pros

The set up was very simple and quick. Love that they have a dropbox integration that will automatically match photos to products! Their support team was incredible- we were setting this up literally two days before a big show. They were helpful with training too, though we were familiar with the workflow from a previous system.

One thing that always frustrated me about our old system was that it had all line sheet info but I couldn't print out a look book or create a custom line sheet to email to someone. This has been huge for us. When we get to market and are missing a sample, I can quickly create a custom line sheet for that missing item and email it out to everyone once it arrives and is photographed. You can also see analytics as to when someone has viewed the line sheet and if they've started a draft order or not.

We love the new brand + boutique portal. We've had several wholesale inquiries all from our brand page that gives a preview of our line, price points, and aesthetic. We're opening accounts in the most random places thanks to NuORDER's exposure! And when you tell boutiques that you're using NuORDER they all sigh in relief. Not only is the app easy for you, but your buyers love it too.

And the app is a must-have! Our showroom is spread out with gift pieces free floating in the front and heavy apparel in back. Having the ease of carrying an iPad or iPhone around and scanning directly from that device has cut down on ordering time tremendously. Another great thing is that one a store has registered with NuORDER, their data is shared across the platform. So say I grab someone's first name but they don't give a last name, the system will recognize the email associated with that buyer and auto fill in missing information. Absolutely incredible.

Our entire team is super comfortable with this software and is so happy we made the switch. We highly recommend NuORDER!

Cons

One little hiccup that we did have was when it came time for the orders to sync into our inventory system which currently is StitchLabs. (changing to Fishbowl next month) The orders "synced" with customer info but no product data. Took about a week and a half to get that sorted out. Luckily, NuORDER does have a report that you can run that gives you totals on products for orders that are either Processed (final state) or Approved (pending sync). We were able to use that to make our PO.

Pros

- beautiful website
- easy integration with NetSuite, allowing for live inventory and order sync'ing
- responsive customer support

Cons

- Glitches arise making orders not sync, or duplicate
- No way for transferring credit card info from dealers
- Forces entry of each quantity into order field, rather than defaulting to 1. Created incredible confusion from dealers
- customer support can't always help, and be prepared to contact them fairly frequently

Pros

This software has single handedly allowed me to make 5 brands multi million dollar businesses in less than 2 years time.

Cons

The Support staff used to be very on top of fixing problems and it seems as if when Nuorder grew substantially, the support is not near as helpful. Seems as if they are more eager to volley back and unhelpful answer than fully assist helping with the problem. In the early years, somebody would come in to fix the problem immediately and would not rest until it was fixed. 7 out of 10 times issues are not resolved properly these days.

Pros

I was a brand new retailer 4 years ago. NuOrder made it easy for a retail clothing company to get started order product. It is a business to business portal for clothing wholesalers and retailers. (I'm writing this review from the retailer point of view) It is easy to download and start using. The learning curve is very small and intuitive. I mostly use NuOrder on PC but I do have the app downloaded on my phone which makes it convenient when attending a buyers market. I really like that I can see multiple venders in the same format and being familiar with using format attracts me to other vendors using that format. It is sometimes frustrating when I go to new vendor who has created their own business to business site and does not use NuOrder.

Cons

The thing I like least about NuOrder is the ability to see the images of products. Often I have to switch back forth from NuOrder to the wholesaler's retail site to make sure I am getting the desired product.

Pros

I love that it's like online shopping. It's easy to see all of the products and sort by styles, seasons or silhouettes. EZ orders and campaigns are great too. The data is easy to see and interpret from main pages. Takes out the hassle of pulling several reports.

Cons

I wish we could sort by size. A lot of our clients prefer S/M over M/L and can't always see what's readily available in each size. I also wish it integrated more smoothly with full circle. It's a pain to have to enter in FC then wait for the sync as opposed to just adding or accepting a buyer through the online tradeshow.

Pros

NuOrder is extremely intuitive and easy to use. It also allows both the user and the customer to see and communicate inventory available. We love using the ordering and linesheet capabilities to reduce waste in market appointments.

Cons

As new updates are rolled out, app sometimes freezes.

Pros

NuOrder has been an asset to our sales team. Ordering in easy for both our sales team and customers.

Cons

We have not yet been able to have bitaleral communication between our main operating system and NuOrder. So there are numerous functions that we cannot do in NuOrder.

Pros

I like that I am able to view images, ATS and delivery windows all in one screen.

Cons

I think the least liked thing about Nu-order is the integration between software's.

Pros

I love that it brings all of our companies into one place. One website, one login and everything is there. It saves a ton of time!

Cons

It takes some time to adjust to if you are used to using different B2B sites, but it’s a quick learning curve.

Pros

I love the inventory management and the CRM. I like the way I am able to communicate with customers and see their history.

Cons

Difficult in the beginning but once you get the hang of using it daily it becomes self explanatory.

Pros

Easy to use. Good data. Instant shipping info. Build history

Cons

Difficile to select color assortments of same style

Pros

Makes it very easy to get product info to my customers

Cons

Sometimes it does not load properly other I have no issues.

Pros

The ease of use is fantastic. We are a busy store, we need to place orders efficiently. Nu Order.

Cons

Haven't had a bad experience so far, never have had an issue.

Pros

Excellent system easy to use, great product images and product info makes it appear to the customer like any transactional website making it a real doddle to navigate

Cons

Nothing, all good real easy system, wish all the companies I dealt with used it however been told it’s is costly and certain criteria make prohibitive to consider