Speech Analytics Software

Call Journey CI automates customer intelligence storytelling, uncovering experience transformation opportunities in vast communication data. We take customer intelligence to new frontiers using purpose-built AI to analyze... Learn more

VoiceAnalytics is a voice and data analysis platform based on advanced artificial intelligence technology. The system processes and analyzes digitally stored audio and its metadata provided by a customer's recording system. The... Learn more

AgentAssist, helps you to serve your customers better through real-time voice analysis and digital interactions. The technology improves conversations between agents and customers by turning analysis into unique insights and... Learn more

Fathom serves as an AI meeting assistant, capturing, transcribing, and summarizing meetings. The application allows users to concentrate on the discussions rather than note-taking. Learn more

Organizations around the world are striving to deliver the ultimate customer experience, strengthen brand value, and boost efficiency. NICE CXone empowers brands to achieve these objectives on one interaction-centric platform... Learn more

Gong's Revenue Intelligence platform captures your customer interactions across phone, web conferencing, and email, understands what was said in these interactions, and delivers insights to help your team win more deals. Learn... Learn more

Calabrio ONE is a workforce performance software that helps contact centers work smarter, faster, and better. The true-cloud platform integrates workforce optimization, agent engagement, and business intelligence into one suite.... Learn more

Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesses monitor customer interactions and forecast purchase behavior. Its key features include net promoter score... Learn more

Dragon Professional Individual is an on-premise speech recognition solution, which enables professionals to transcribe documents using deep learning technology. Teams can create reports and documents and import or export custom... Learn more

Convin is a contact centre software with AI support that leverages CI to record, summarize, and analyze every client communication you have during calls, chats, and emails. It is your one-stop shop for optimizing agent performance... Learn more

Salesloft is the provider of the leading sales engagement platform that helps sellers and sales teams drive more revenue. The Modern Revenue Workspace by Salesloft is the one place for sellers to execute all of their digital... Learn more

JustCall is the All-in-One Business Communication Platform. Effortlessly connect with prospects and customers via voice, SMS, email, and WhatsApp. Automate tasks and streamline workflows with 100+ integrations and AI assistance,... Learn more

ELSA Speak is an English-speaking application that helps businesses utilize AI-based tools to recognize speech, evaluate and give feedback on language pronunciation and fluency. With ELSA, your team can speak English like a... Learn more

Sonix is a web-based solution that allows businesses to transcribe audio and video files. The fully automated software is able to transcribe 30 minutes of audio or video in approximately 3-4 minutes, for industries that require... Learn more

CallTrackingMetrics is a cloud-based call tracking and contact center solution for businesses and agencies that helps with tracking campaigns, reaching new audiences through integrated text marketing and online forms and using... Learn more

Sprinklr is a cloud-based customer experience management solution designed for businesses of all sizes. It offers social experience core, content marketing, social media management, paid advertising, website management (first-part... Learn more

Talkatoo is a speech recognition and dictation solution that helps veterinary organizations utilize the power of speech-to-text technology. With Talkatoo, teams can dictate chart notes on a centralized platform, allowing staff to... Learn more

Chorus is the leader in conversation intelligence and an integral part of ZoomInfo’s (NASDAQ: ZI) leading modern go-to-market software, data, and intelligence for more than 20,000 companies worldwide. Founded in 2015, Chorus’... Learn more

Modjo is a sales enablement tool that help modern business to close more deals. An entirely cloud-based conversation intelligence software that integrates seamlessly with popular productivity and helpdesk tools. Modjo was built... Learn more

Appen is an artificial intelligence (AI)-enabled solution that helps businesses across automotive, retail, healthcare and other industries streamline data extraction and natural language processing (NLP) operations. It enables... Learn more

ClearTouch is a cloud-hosted contact center platform provider that enhances the customer experience of organizations across financial services and insurance, healthcare, BPOs, ARM/Collections, eCommerce, and automotive, among... Learn more

MaxContact is an omnichannel contact center solution that is designed for businesses across different sectors including BPO’s, financial services, utility providers, and more. Supporting inbound and outbound operations, MaxContact... Learn more

Leexi is a cloud-based conversational intelligence platform that enables businesses to analyze, summarize, and transcribe audio and video calls. With its AI-powered meeting summary and automated note-taking features, it optimizes... Learn more

INVOX Medical is a medical transcription solution that helps enables physicians to report and enter clinical information into the EHR through dictation, saving time and streamlining their workflow. In addition, dictated reports... Learn more

QEval is a cloud-based solution that enables call centers to manage quality and compliance related requirements. Key features include integrated online coaching for agents, role-based access control, trend reports and recording... Learn more