TOPdesk vs ServiceNow Customer Service Management Comparison

TOPdesk

Making service happen with TOPdesk TOPdesk is an IT service management (ITSM) platform designed to help busy service teams at midsized businesses... Learn more

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ServiceNow Customer Service Management

ServiceNow Customer Service Management (CSM) is a cloud-based product that helps businesses deliver frictionless customer experiences and connect the... Learn more

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TOPdesk

Overall rating

4.4
(95 reviews)

Features rating

Value for Money
4.3
Functionality
4.3
Ease of Use
4.3
Customer Support
4.6
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ServiceNow Customer Service Management

Overall rating

4.3
(152 reviews)

Features rating

Value for Money
4.1
Functionality
4.3
Ease of Use
4.1
Customer Support
4.2
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TOPdesk
Not provided by vendor
  • Free Version
  • Free Trial
See pricing details
ServiceNow Customer Service Management
  • Free Version
  • Free Trial
TOPdesk
  • Cloud-based
  • On-premises
ServiceNow Customer Service Management
  • Cloud-based
  • On-premises
TOPdesk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
ServiceNow Customer Service Management
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat