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About ConnectWise PSA
ConnectWise PSA (formerly ConnectWise Manage) is a managed service provider (MSP) solution that caters to businesses of all sizes across various industries such as marketing and advertising, finance, sales, hospitality and more. Key features include backup management, patch management, project management, invoicing, a built-in dashboard and scheduling.
ConnectWise PSA helps users manage customer service agreements, automate recurring invoices and document agreements in a central storage location. The solution also enables users to keep track of their clients’ infrastructure via parameters such as configurations, serial numbers, warranties and more.
Additionally, ConnectWise allows users to identify and resolve issues remotely and supports integration with various third-party applications such as Acronis, Cisco, Webroot and more. The solution can either be deployed on-premise or hosted in the cloud and also offers users mobile applications for iOS and Android devices.
Support is available via phone, email and online live chat.
ConnectWise PSA pricing
ConnectWise PSA does not have a free version and does not offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No
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ConnectWise PSA Reviews
Feature rating
5 reviews of 254
View all reviews
Stephen
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
3
Reviewed on 02/06/2024
A Solid Company
Overall, not bad. plenty of documentation, although some is outdated. I'm familiar with the PSA now, however, each department has its own use case, so be sure to work with the department and apply the correct procedures.
Pros
I think the ability to have tools under one roof helps to establish the integrations and work processes. The consultation is definitely a must and and helped to aid us throught the transition.
Cons
The UI design is not great. It needs working on. They bought a lot of products and everything is always in development. I can see the potential, but it's a waiting game.
Cassie
- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 18/11/2024
When configured correctly, CW PSA is clutch
I've used ConnectWise PSA for over 10 years, and now I am a CW consultant. I've helped hundreds of MSPs find the value in their PSA by configuring it in the best way possible for their business.
Pros
I like how focused ConnectWise PSA is around finance reporting. The system is built in such a way that when configured properly, you can get very detailed reporting on agreement and project profitability.
Cons
I don't feel like they've added many new features in the past couple of years. I understand they've been working on Asio for some time now and I'm looking forward to see what that will bring.
Alternatives Considered
HaloPSAReasons for Switching to ConnectWise PSA
My team had more familiarity with ConnectWise as we've been using it for a long time.
Mitesh
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 22/03/2024
ConnetWise - Best for Mid-Range Players
Pros
Integration with different software is easy part. Creation of dashboard configuration is easy. Can create multiple workflows.
Cons
Biggest con is there Help Desk Support system. They does not provide support on Time.
Eileen
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 11/12/2024
Setup, Setup, Setup!!
I've been using CW since 2004 an consulting on it since 2010
Pros
It's a very, very large program and can do A LOT
Cons
Because there's so much to it, it can have a steep learning curve
Verified Reviewer
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 29/11/2024
Well known and trusted by my company and MSPs in general
Well known and trusted by my company and MSPs in general
Pros
Well known and trusted by my company and MSPs in general
Cons
The cost is relatively high compared to competitors
