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Zendesk Suite vs ConnectWise PSA Comparison

Zendesk Suite

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online... Learn more

Target size

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ConnectWise PSA

ConnectWise PSA (formerly ConnectWise Manage) is a managed service provider (MSP) solution that caters to businesses of all sizes across various... Learn more

Target size

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Zendesk Suite

Overall rating

4.4
(4,011 reviews)

Features rating

Value for Money
4.2
Functionality
4.4
Ease of Use
4.3
Customer Support
4.3
View all reviews
ConnectWise PSA

Overall rating

4.1
(254 reviews)

Features rating

Value for Money
3.8
Functionality
4.1
Ease of Use
3.7
Customer Support
3.8
View all reviews
Zendesk Suite
Not provided by vendor
  • Free Version
  • Free Trial
ConnectWise PSA
  • Free Version
  • Free Trial
Zendesk Suite
  • Cloud-based
  • On-premises
ConnectWise PSA
  • Cloud-based
  • On-premises
Zendesk Suite
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
ConnectWise PSA
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

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