Better

Pros

This software is very robust and complex. If you have a lot of details that need to be stored about the clients/customers, this is the product you need. Once a thorough understanding of the functionality is achieved and in use, this is product that can work for you.

Cons

The mobile version is not stable and is the part I struggle with the most. I have staff out in the field that need to access to details but often times they are not able to even get the app to properly load.

Pros

I like that it has an app based platform that allows our staff to access jobs and client information. Easy to access and easy to use.

Cons

Don’t like the notifications feature and the lack of an auto batch credit card processing feature like other softwares.

Alternatives Considered

Reasons for Choosing Better

Reasons for Switching to Better

Pros

When it comes to customer support I couldn't ask for anything better. Official and the team are ALWAYS there to help me with any issues and fix mistakes that happen. I never have to wait or deal with an automated system, and the IM support in fantastic.

For the basic features BPRO does when it needs to do. Moving beyond basic scheduling is when it becomes tricky.

Cons

Outise of the calendar feature, the software is not user friendly. The automated emails have been difficult to set up, there are limited triggers to start the email campaigns and the fact that you have to go through so many steps to get to what you want can be frustrating. The Actual Email campaigns are a good thought but there is a very limited scope to what you can utilize.

Our previous software had the ability to create a list of "floating" jobs that were not a hard scheduled time and could be completed whenever we were in the area, which is something we miss. I find that I have a ton of sticky notes on my desk with names of these customers because I lose track of who is a hard schedule and who isn't.

The recurring jobs is a pain in the but. There is No way to recognize what is a job that is SUPPOSED to be scheduled (i.e. customers that want cleanings in april and october require you to schedule them for actual days and times and assign to specific assets). This makes is difficult to see which have been confirmed and which jobs are one that need to be set up.

Finding the specific information you need in some of the reports can be difficult as well. I often find myself pulling multiple reports and importing information into excel so I can get everything I need in one place. This is time consuming and often inaccurate, as it is easy to miss things when you are having to do it this way.

Pros

It's affordable and comes with most of the functionality you would need/expect to run a rental business (ours is a corporate AV company). Contact data as well as order history and billing is all done from one software, plus it's in the cloud, so it's accessible anywhere. The chat support is pretty good, and if you miss them out of office hours you will probably have a response when you get to work the next morning.

Cons

Customization/personalization is limited. For example, there is a pretty rigid order/invoice layout that allows you to move a couple blocks of text around but you can't make wholesale changes to "make it your own." The various reports have become more useful over time and generally cover all the basics (most of the data can be spit out via at least one of the built-in reports), but you can't create and save your own reports. For example, I run an Opportunity Report every month to track sales. It would be nice if I could format that report so it spits out just the 6 columns I want to look at in the order I want to see them, rather than exporting to Excel and reordering it every month.

Pros

The software fits our needs and we are able to customize what we want to. Our crews can access on their IPads all the info they need before they get to the job site, and once there, can save details to be shared with next crew or office. We use it often to consult for ongoing projects. There are more features like handing job responsibilities, pipelines and calendar, that I want to use more fully. I wish we had this software when the company first started! Customer service has always been quick, responsive, helpful and fun (!) to work with.

Cons

I am still working on get the pipeline and actions properly set for our type of work flow. This is due to the limited amount of time I have to get the software application set up. Like trying to walk and tie my shoe at the same time. I like it and need it, but need some down time to get it all correctly set up.