Designed and developed in Australia, ipSCAPE is a cloud contact center technology solution that is feature rich,...
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About contactSPACE
contactSPACE is a cloud-based callcenter solution which helps small to large-sized organizations manage contacts and track agent performance. Its key features include dynamic call adaption, voice recording, call prioritization, role-based access, alerts and reporting.
The application include a dashboard module which enables managers to monitor live calls, evaluate client sentiments and guide agents through barging or whispering. Its smart dialer feature helps users automate multiple call dialing and perform skill-based routing. Supervisors can manage call queues, create interactive voice response (IVR) and route inquiries in real-time.
contactSPACE integrates with third-party platforms such as Salesforce, Zoho, Hubspot, Infusionsoft, Microsoft Dynamics, SugarCRM, Stripe, MYOB, Bpoint, SecurePay, Paycorp, ANZ eGate, Flow2cash and Merchant Warrior. The solution is available on a monthly subscription and support is provided via phone, email and chat.
contactSPACE pricing
contactSPACE does not have a free version. contactSPACE paid version starts at USD 150.00/month.
Starting Price:
USD 150.00/month
Free Version:
No
Free trial:
No
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contactSPACE Reviews
Feature rating
5 reviews of 11
View all reviews
Paul
- Industry: Environmental Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 01/12/2019
Easy to use CCaaS solution
Good experience thus far and would recommend ContactSPACE
Pros
Ease of use and ability adapt to a consistently changing business environment
Cons
Could improve the dashboard refresh rate
Alternatives Considered
IPscapeReasons for Switching to contactSPACE
functionality to suit the business requirements.
Michael
- Industry: Fund-Raising
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 25/11/2019
contactSPACE Review
Having been with Contact Space for 2 years now I have seen them grow and develop as a company. They have definitely focused more in the last 12 months on providing better service level delivery and resourcing their team with more investment in the areas of specific or tailored development.
Pros
Contact Space is very easy to use and understand. It has significantly cut our caller training costs and is easily managed on a daily basis by a number of departments those being the callers, Contact Centre management, Data and Digital teams. The Conversion report built specifically for fundraising is brilliant giving you the ability to track the teams progress 'live'and analyse performance and implement measures for quick performance gains. Visually I think its the best system out there and because every part of the system is so intuitive it allows you to be very creative in your set up.
Cons
There's nothing that sticks out about the software its self that I would say 'I don't like that".
Chris
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 25/08/2021
Good System, Unethical Business Operation
The system ContactSpace was provided was great and suited our requirements without fault. However, the application of commercial terms by ContactSpace was highly unethical. When advised we were considering two options for our calling platform, ContactSpace were reasonable in their offer of a 3-month opt-out period under the 12-month contract option. After 3 months of use, which I cannot fault, we advised that the opt-out would be triggered, due to our previous platforms flexibility to increase/decrease the number of callers as required, which ContactSpace did not provide. After being advised of our intention to either reduce the allocated number of user licenses or opt-out the following month (June), ContactSpace failed to accept our position and instead hounded with numerous up-sale calls. Despite contractual terms dictating that monthly use it to be paid in advance and our offer to settle invoices up to the final month of use, June, ContactSpace has sought to hold our organisation accountable for payment many months after use has been terminated. Best to consider the above for small businesses prior to selecting ContactSpace as a service provider.
Pros
System was overall great in terms of functionality.
Cons
Customer Service was unethical and was not applied as per contractual terms.
Response from contactSPACE
As mentioned in the review, this customer agrees that contactSPACE is a quality solution. What they don't make clear is that they freely entered into an agreement, which subsequently they wanted to re-negotiate, even though they could have just stopped using the system and then would have had no obligation to us. We tried repeatedly to offer options that suited their new and revised commercial plans without success.
The customer happily consumed and continued to use our services without payment at the end of their pilot period (as a result we instigated legal action to recover the debt). We delivered exactly the service contracted and only asked that the customer meet its obligations to that same agreement. The result then being contactSPACE is labelled unethical even though we offered the customer complete flexibility in choosing whether or not to use our product.
Replied 01/03/2022
James
- Industry: Fund-Raising
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 29/03/2020
WWF-Australia
Excellent experience thus far, especially in regards customer service from [SENSITIVE CONTENT HIDDEN] and technical support team.
Pros
The ease of use for my team is invaluable, as well as the customisation. Moving forward we're looking forward to developing the integration across other systems.
Cons
It can be very time consuming setting up the call flows, especially for a small team like ours, where other tasks demand attention so 100% of time can't be dedicated to CS.
Chris
- Industry: Fund-Raising
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 27/11/2019
Fantastic Outbound Solution
Successfully managing multiple campaigns simultaneously and have seen an increase in contact rate and productivity. Team willing to explore new ideas and help with fill the gaps in our teams knowledge. Great partnership.
Pros
Ease of use, ability to handle many initiatives simultaneously, great oversight of agents activity and output, nicely customisable.
Cons
Report and dashboard customisation limited.
