MassageBook

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews

About MassageBook

MassageBook is professional massage therapy practice management software that takes care of virtually all the tasks a practice owner needs to perform to operate and thrive as an independent massage or bodywork practice. Above all, it's simple to use for massage therapists because it works like you do. You'll find that it's not only intuitive to use, but that MassageBook provides you with the highest level of support and guidance on your journey to building a simple to manage, growing massage business. With real time chat inside the software as well as phone and email support, you'll never feel alone with the MassageBook Success Team guiding you. When we say "it's in there", that's what we mean! - Website builder for your own website - Website integration if you already have a website - Customizable Intake Forms - Customizable SOAP notes - Everything scheduling related - Automated reminders via email and text - Outcall service scheduling and - Reviews collection and display - Promotions - Gift Certificate management - Create and manage Membership Plans - Full Marketing Suite including email templates - Get new clients from Google, Facebook, Instagram and the MassageBook directory and much more - all set to work for you automatically while you focus on your clients!
MassageBook Software - MassageBook marketing management
MassageBook Software - MassageBook schedule management
MassageBook Software - MassageBook client details
MassageBook Software - MassageBook marketing management - thumbnail
MassageBook Software - MassageBook schedule management - thumbnail
MassageBook Software - MassageBook client details - thumbnail

MassageBook pricing

MassageBook does not have a free version but does offer a free trial. MassageBook paid version starts at USD 20.00/month.

Starting Price:
USD 20.00/month
Free Version:
No
Free trial:
Yes

Alternatives to MassageBook

MassageBook Reviews

Feature rating

Value for Money
4.7
Functionality
4.4
Ease of Use
4.6
Customer Support
4.8
5 reviews of 392 View all reviews
Tammi L.
Tammi L.
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/12/2023

You've help me grow my business and confidence. Thank you Massage Book

Still learning but comfortable with the service and the Massage book team, Id recommend them!

Pros

The staff and features of the entire service. massage book staff is always available to help.

Cons

It would be nice if additional parties weren't necessary regarding transactions, card readers, and outside sources to advertise. Some of the links get tricky. A 24-hour active IT service would be helpful for us owls but it's manageable to wait until Monday to get a live customer service help

Shawn Marie
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/11/2024

MassageBook is the secretary I always wanted!

MassageBook has been great to use ans grow my business with. If i ever have any issues, they are always available to chat and help me figure out what i need.

Pros

MassageBook makes scheduling easy for clients to do online, freeing up my time and reducing phone tag. SOAP notes are also stored on secure servers, so I can feel safe keeping digital records, with the added convenience of sending requests for health updates online.

The mobile app offers the ability to not only schedule clients, but also review and send health intake forms, making it equatable to using the website on a tablet or laptop.

I can also sell Gift Certificates online, making the holidays and special events much easier to navigate for clients while not taking away time from my practice.

Cons

It can be a little daunting when first setting up, but that is truly only because there are so many options to personalize your business listing, services and record keeping needs.

Alternatives Considered

Genbook

Reasons for Switching to MassageBook

MassageBook has secure servers to store and access digital client records.
Aimée
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
2
Customer Support
5

2
Reviewed on 18/07/2024

Could be great... but it's not even good.

It is an extremely frustrating time-sink. In its current state, I wouldn't recommend it to anyone.

Pros

Customer Service: Excellent, but would be better if it was available on the weekend. But the reps are patient, kind, and - with rare exceptions - well-versed in the workings of the software.

Cons

Thank goodness for the excellent customer service, because I spend about 8 hours a week in chats with them trying to figure out workarounds to make it possible to do the simple things I need to do using their very limited feature set. There are so many extremely basic problems with this software that I just don't have the time to list them all. I just got off of the second support chat today, making it 2 hours for today.

One example of these basic flaws is the character-count restrictions:
1. Character-count restrictions are not stated at the top of the text field, so you have to write something, hope it fits, and then spend time editing it when you find it's twice the allowed length.
2. When you go over the limit, the char-count info appears, but doesn't tell you if the number does or doesn't include spaces.
3. I tried with and without spaces, and even with the latter effort coming well-under the stated char-count, it wouldn't accept the text (I did try filling out the rest of the fields and saving and the char-count warning remained and it wouldn't save).
4. It turned out that the software was counting some kind of invisible characters that can exist when you copy and paste, so I had to copy and paste my text into an editor and remove the formatting, then copy and paste it again into the MB description field.
5. All of the char-counts are woefully small, leaving users to work themselves into knots trying to cram in the relevant info while also being clear. In some cases, it's simply not possible (the description fields for regular services, for example, are a mere 512 characters - that's only about 80 to 100 words).
6. There's no field specifically for restrictions. This is a pretty significant oversight, IMO.

As I said, this is just the most recent example of the many, many problems I've faced with this software. I think they've said, "sorry, that's not possible and there's no workaround" about 10 times, just this month.

When I've inquired as to why these basic features are not being fixed or added, I'm told they're working on a big payment processing update. Ironic, cause that's one thing that works without any issues.

Gina
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/09/2024

Best program with the Best people!

From 2018- present I have watched them continually improve their program.
And they were extremely compassionate during Covid 2020; says a lot about a company

Pros

People can book their own appointments, freeing up my time.

Cons

There isn’t anything I dislike.
I mean, I’m not fond of their online credit card rate but they are probably below everyone else.

Alternatives Considered

Mailchimp

Reasons for Choosing MassageBook

This was not the name but I had to click something or I could not move on this review. I DONT REMEMBER the name of the program I left. It was a free program and it was faulty and made mistakes, a lot.

Switched From

Zoho Desk

Reasons for Switching to MassageBook

It was the best program, with ease of navigation, they had the option available to speak with MB staff when needed and that was extremely helpful in the beginning.
Denise
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 09/11/2024

Outstanding Service and Professionalism Every Time

I have been with MassageBook for a while now and I highly recommend them to anyone looking for a reliable, professional service with customer service you can count on.

Pros

The customer service team is always attentive, helpful, and quick to respond to questions or concerns. Their professionalism and knowledge make things go smoother, if they don't know they find out.

Cons

The only downside is they are closed on the weekends. That is a challenge to get assistance if something urgent comes up.

Alternatives Considered

Vagaro

Reasons for Choosing MassageBook

customer service was okay but very limited to phone access. Can't stand having to email back and forth

Switched From

Noterro

Reasons for Switching to MassageBook

pricing was reasonable, customer service was accessible, and they offered group emailing

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