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About Brightpearl
Brightpearl is a complete Retail Operating System for brands, retailers and wholesalers, that’s designed to scale with fast-growing e-commerce brands. Our platform offers flexibility to respond to rapid changes in demand with Plug & Play integrations, intuitive inventory planning and saves you hundreds of hours a year with powerful automation. Brightpearl takes care of everything after the buy button; from order management to accounting, inventory, warehouse management, returns and more.
An in-house team is available for installation as well as tech support and ongoing business consultancy.
Brightpearl is designed for use by merchants - not IT staff. Every new feature is relevant to retail, so you know that everything is retail-focused.
Retail merchants need a platform that can handle seasonal volume. Brightpearl provides orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.
Brightpearl pricing
Brightpearl does not have a free version and does not offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No
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Brightpearl Reviews
Feature rating
5 reviews of 159
View all reviews
Aaron
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 30/11/2023
Without inventory Planner our stock control would not be anywhere near as good as it is
Pros
Without inventory Planner our stock control would not be anywhere near as good as it is. Whilst it isnt the cherapest on the market we find it extremely useful in planning our activity.
Cons
The price is high but we find the price worth the insights it provides.
Response from Sage
Hi Aaron,
Thank you so much for taking the time out to review our sister-retail stock management app, Inventory Planner, we really appreciate it.
It's fantastic to hear how impactful Inventory Planner is as part of your tech stack and also how great value for money it is too.
Thank you again,
Tom (Brightpearl by Sage)
Replied 07/12/2023
simon
- Industry: Information Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 16/07/2024
Great System for selling on multiple Channels
good service and great support from the team for our client, I would reccomend
Pros
Easy to setup the data and link to the various selling channels, also the reports were very clear
Cons
Costs are pretty high and when taking over 99 orders a day and trying to process them this could be smoother
Alternatives Considered
Epos NowReasons for Choosing Brightpearl
lack of functions on previous system, so we movedReasons for Switching to Brightpearl
support reviews were alot better for brightpearlResponse from Sage
Hi Simon, thank you for providing our team with this feedback! We would love to help you smooth out the process, can you submit a support case so we can assist you further?
-Brightpearl Support-
Jesse
Replied 26/08/2024
MARTIN
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
2
Reviewed on 25/05/2021
Very expensive for little gain
Just too many things that BRightpearl doesn't do. Its website claimed that you could list directly from Brightpearl onto eBay but it turned out to be untrue as Brightpearl didn't support eBay Postage Policies (That's eBayspeak for shipping tables). Nor could it list directly to any of the Amazon websites, nor to Shopify or anywhere else. Yet other software can do all of that, and has Google Translate Professional built in so that you can list directly to Amazon Poland without you having to employ a translator. So Brightpearl just falls flat on its face in far too many areas compared to the competition. The worst thing is trying to leave. I am leaving and would like to keep read only access for a year to make it easy to check any warranty claims. Brightpearl have quoted £10,080 for that when full acess costs me less than half of that. So if you are considering BRightpearl, keep looking, there are much better deals available.
Pros
The only thing that I really like about this software is that they have good support staff. I was initially attracted to Brightpearl because it included integrated accounts. It has taken me 6 years to realise that this was a false way of thinking as there is other software that integrates seamlessly with reasonably-priced good quality accounting software like Xero, Quickbooks and Sage. Essentially with Brightpearl you are paying a high price for an accounting system that is used by a relatively small number of users (online it says Brightpearl has about 1,000 users - that is a very small number to finance a piece of accounting software. Eventually I realised how much it was missing in other areas.
Cons
The biggest drawback with Brightpearl is the small number of marketplaces it support compared to many of its competitors. They claim to integrate with Amazon, but this is only partially true. Amazon Europe have added 3 new marketplaces but BRightpearl have ingnored them where similar software providers have integrations at no extra cost. Brightpearl haven't added a single marketplace integration in 6 years, and the only one planned, OnBuy, a small marketplace unlikely to generate much revenue, comes at an extra cost. When I started with Brightpearl they were advertising it as the software to automate your online selling, but it was very limited as far as automation was concerned. After a couple of years they launched the Brightpearl Automation App. Funny that you should need an additional app, at extra cost, to do what the software was promising to do 2 years earlier. many things come at extra cost with Brightpearl but are available at no extra cost with other software. Brightpearl doesn't calculate VAT correctly. If you get an order from the Channel Islands, Brightpearl will add 20% VAT even though there is no VAT in th Channel Islands. (it does the same with the Canary Islands which also are not subject to VAT. It would be simply to write a filter to catch these and put correct 0 VAT on them, but they just don't seem to care if their customers are paying the tax men a bit more than they should be.
Response from Sage
Hi Martin,
Thank you for your feedback, I'm sorry that it's not more positive, however.
Notice. We prefer longer contracts - it reduces our admin cost for maintaining them, which we in turn pass on to our customers. However we are open to discussing shorter contracts, however.
Functionality. We have expanded our range of apps which integrate to Brightpearl from a variety of providers covering accounting, listing, and more. Regarding Amazon, did you raise this request with your success team? We use customer demand as a strong measure when building our our roadmap.
Read access to your account. The price for read only access you were quoted is significantly less than the figure you've quoted. I'm not sure if it is a typo on your end or a mis-reading to you on your end?
I'm sorry we couldn't work this out. I know we've attempting to work through these issues with you, but as you've moved on to pastures new, we wish you and the rest of the team all the best!
Tom (Brightpearl)
Replied 11/06/2021
Anna
- Industry: Accounting
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 24/09/2024
very good accounting system
very good system for reporting financial information
Pros
A simple accounting system for both small and medium-sized companies
Cons
simple visualization and system integration
Response from Sage
Hi Anna,
Thank you for providing us with feedback. We love hearing from our customers!
-Jesse
Brightpearl Support
Replied 18/10/2024
Tom
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 08/08/2023
Highly Recommended
We have been using Brightpearl for about 5 years now.Initial set up was a doddle as we had lots of help with this from the support team.Staff training was thorough and in no way rushed. They made sure we were confident and knew our way around the system before we went live.The support team are very knowledgeable and also very friendly. That's a rare thing these days!The system is slick and very easy to use. Any problems are rare but dealt with quickly.I would recommend Brightpearl to everyone.
Pros
Pretty slick and easy to use. The support team are amazing!
Cons
No real complaints here. My team are happy with Brightpearl and have yet to raise any issues.
Alternatives Considered
Khaos Control CloudReasons for Choosing Brightpearl
Exact and Bizbloqs made our lives a living hell.Reasons for Switching to Brightpearl
Brightpearl offered better functionality over Khaos.Response from Sage
Hi there Tom,
Thank you so much for your review, we really appreciate it!
It's great to hear that your experience has been so positive over the last five years, from how you were able to hit the ground running to the support you've had from our team.
Thank you again - here's to another 5 years!
Tom (Brightpearl by Sage)
Replied 18/08/2023
