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CounterfeitAI is an intelligent, automated X-ray-based counterfeit detection system that integrates Artificial...
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About Diabolocom
Diabolocom is a cloud-based call center software for outbound call centers. It caters to call centers in telecommunications, insurance, banking, and market research industries.
The software has key features like IVR for interactive voice response, ACD for automatic call distribution, web call back, and contact center functionalities. The IVR feature provides call routing and self-service options for callers. The ACD feature distributes incoming calls to available agents. The web call-back feature allows customers to request a callback from the call center. The contact center software handles inbound and outbound calls, call monitoring, and reporting.
Diabolocom pricing
Diabolocom does not have a free version. Diabolocom paid version starts at EUR 30.00/month.
Starting Price:
EUR 30.00/month
Free Version:
No
Free trial:
No
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Diabolocom Reviews
Feature rating
5 reviews of 7
View all reviews
Daniela
- Industry: Outsourcing/Offshoring
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 03/12/2020
DIABOLOCOM knows all about Customer Happiness
Pros
If we need help, the project managers are avail everytime.
Cons
techsupport is not 24/7 in german but english
Response from Diabolocom
Many thanks, Daniela, for your review! We trust our German team will ensure your continued satisfaction with our solution.
Replied 26/12/2023
Javier
- Industry: Program Development
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 10/04/2023
Solución integral pensando en los usarios
Si tuviera que elegir de nuevo, los elegiría sin dudarlo, para nuestra casuística es la solución perfecta, a un coste relativo.
Pros
Lo mejor con diferencia es la inmediatez en todas las modificaciones que se realicen en el portal de ADM. Desde un cambio de rol de usuario, a una modificación en la IVR, todo es inmediato. Desde el punto de vista de un supervisor da una flexibilidad que otras herramientas no dan.Sin olvidar la integración con nuestro CRM, que hace que todo quede registrado, podamos mostrar info del cliente directamente y todas las ventajas que te da tener todo integrado.
Cons
Por poner algún pero, la posibilidad de realizar informes de producción a medida desde el mismo portal. Y también mejoraría el acceso a los datos, actualmente hay que descargarlos para analizarlos.
Response from Diabolocom
Thank you so much, Javier, for your review! We're actively enhancing the presentation and management of data in our solution. We trust that our efforts will ensure continued satisfaction with our solution.
Replied 26/12/2023
Lara
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 12/05/2023
Herramienta de calidad que aporta valor a la empresa
Formación excepcional e integración facil en el programa de la empresa lo que nos ha permitido una mayor rapidez en la puesta en marcha del contact center
Pros
Implicación en tus objetivos y facilidad de uso
Cons
De momento cubre las expectativas de mi empresa
Response from Diabolocom
Many thanks, Lara, for your review! We hope to continue meeting and exceeding your expectations.
Replied 26/12/2023
Tamara
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 24/03/2023
Herramienta muy completa
Muy buena experiencia. Facilita la gestioón y seguimiento de los agentes
Pros
Es muy intuitivo. Se puede deslocalizar las llamadas con la herramienta.
Cons
Auditoría de llamadas on line, quizás es un poco incómodo tener que hacerlo con un teléfono adicional
Mathias
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 12/01/2023
TOP Service!
Pros
Sehr gute Benutzeroberfläche; verständliche Anwendung (Admin); hohe Stabilität und Zuverlässigkeit
Cons
Fehlende Dokumentation; Unterschiedliche Bezeichnungen; unvollständiges Reporting
Response from Diabolocom
Many thanks, Mathias, for your review! We are currently working on enhancing the documentation and reporting features of our solution. We hope that our continued efforts will ensure your ongoing satisfaction with our solution.
Replied 26/12/2023
