Verint Experience Management

Verint® Experience Management™ is a cloud-based analytics suite designed to help small to large businesses view and gain insights on customer experiences (CX). Key features include feedback collection, benchmarking, heat maps, performance metrics, ratings, root cause analysis and team collaboration. The application enables professionals to measure customer journeys, track issues via text analytics and prioritize improvements. It helps businesses collect feedback through surveys and visualize client problems through session replays. Using the case management feature, analysts can capture feedback responses and provide solutions via rule-based criterion. Verint Experience Management offers integration with third-party applications such as Adobe Marketing Cloud and Google Analytics, helping marketers gauge customer behavior and discover lead acquisition opportunities. It comes with mobile applications for iOS and Android. Support is provided email and pricing is available on request.