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IBM Enterprise Content Management
4.5
Overall rating
Reviews
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About IBM Enterprise Content Management
IBM Enterprise Content Management (ECM) is a software suite that can capture, protect, activate, analyze and engage with content, both structured and unstructured. It is suitable for companies with more than 100 employees and is suitable to any industry. Both on-premise and cloud-based deployments are available.
IBM Case Manager provides process controls, access to analytics and dashboards as well as industry-specific business partner solutions. IBM Datacap is a capture portal that transforms various forms of documents entering through multiple channels including mobile, multi-function peripherals (MFPs), e-mail and fax.
IBM StoredIQ and StoredIQ for Legal provides an in-depth assessment of unstructured data where it resides. IBM Content Manager OnDemand uses the enterprise archive to feed analytics. It is a high-volume enterprise archival and retrieval solution optimized for all documents of record, as well as internal reports. It also enables electronic capture of reports, policies, statements, bills, explanation of benefits and other customer correspondence. IBM Content Foundation delivers full content lifecycle and document management capabilities to promote wide enterprise content management adoption.
IBM Enterprise Content Management pricing
IBM Enterprise Content Management does not have a free version but does offer a free trial. IBM Enterprise Content Management paid version starts at USD 1,000.00/one-time.
Starting Price:
USD 1,000.00/one-time
Free Version:
No
Free trial:
Yes
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IBM Enterprise Content Management Reviews
Feature rating
5 reviews of 10
View all reviews
Harisha
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 17/12/2017
A reliable end to end enterprise DMS and BPM system
I have used this software for past 10 years and implemented this solution to multiple clients who have stored documents from multiple business units like HR, Accounts payable, IT, Contracts, etc. I have designed applications to allow access to documents only to certain groups. I have designed multiple workflow applications for HR help desk. document approval process.
Pros
FileNet provides both document management and business process management functionalities. FileNet provides robust out of the box tools for end users (IBM Content Navigator) and for admins(ACCE) to store and classify documents. It has a great set of connectors for data migration to and from Kofax, XML import/export, Emails, Sharepoint, scanners, file systems, etc. Perfectly works with Oracle, DB2, SQL, MSSQL databases, IBM WebSphere, WebLogic, JBoss application servers, allows to configure data model and user permissions as detailed as you may need. It provides tools to design workflow with integration with core applications.
Cons
Collaborating documents with external users force you to send the document via email or requires the external users to have FileNet license. Other ECM products solve this problem easily like Box.com. Cloud deployment is not well practiced.
Jennifer
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 05/02/2021
FileNet Content Manager is a great workflow management platform
Pros
FileNet Content Manager is a great workflow management platform with comprehensive features about progress management with great capabilities.
Cons
Support is little bit slow to solve the problems we face about functions of the platform.
Sofiane
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
3
Reviewed on 17/09/2020
Powerful Platform Requiring Heavy Customization
We used the FilleNet primarily as a repository to save and retrieve company' files, and as a replacement to the widely used shared network folders. The system has helped to a certain extent to implement a business classification and taxonomy, which led to better access control to files as compared to network shared folders. Our attempt to automate some processes, E.g. Contract Drafting and approval, has failed.
We also used the platform to build (using Technological Partner) a Correspondence Management System, which has also failed to achieve basic use cases as Tracking Correspondences, Report on ownership or status of correspondences,...etc.
We finally decided to replace the FileNet with cost effective solution that has most of the required functionalities out of the box.
Pros
No doubt FileNet is one of the leading content services platform. Its list of features offering is continuously extended to catch up with the latest relevant technology, to name a few: AI, Deep learning, Robotics...etc.
Whether you are looking to automate your Accounts Payable, Project Management deliverable, or complex case management, IBM FileNet has one or multiple modules that can help you do just that.
The FileNet has a robust framework to create taxonomies and metadata schema. used together, the Content Manager, Content Navigator and the the IBM Watson, they form a complete and reliable Content Archiving/Retrieval platform.
The FileNet is an Enterprise level solution that's been around since the 80's, it has been fine tuned over the years to become a very robust, stress proof, less prone to glitches and downtime.
IBM has also developed strategic partnership with most of the leading Business Application' providers, and offers native integration with most of them.
The Licensing scheme is flexible.
Cons
Interestingly, one of FileNet's strengths is also one of its main weakness: it is very modular. Although modularity can be beneficial to pick Only required features, it needs greater effort to:
- Understand what modules are required to achieve the use cases,(not as straight forward as we may think).
- Make the modules work together. It is comparable to building a car out of spare parts.
The solution implementation also requires heavy customization which requires expertise that is not necessary available on demand. The cost of customization is quite significant with no guarantee of success. The quality of the final product is proportional to the expertise of the customization' technological partner, which is often way below tenant expectation after heavily investing in on of the best Content Services platforms.
It worth also mentioning that once you select a technological partner, you are somehow locked and tied to him, finding another partner capable and willing to support on a heavily custom solution is quit difficult, with little chances of success.
The cost of maintaining the licenses added to the mandatory AMC drives the TCO up, to one of the most costly solutions in the market.
Reasons for Switching to IBM Enterprise Content Management
Things changed considerably since then, but at the time 2015: - Everteam was a relatively small and regional player, with a solution yet to be proven. - SharePoint as a standalone solution was too basic to achieves the use cases. - OpenText was way beyond the allocated budget.
Gerson
- Used for 2+ years
-
Review Source
5
Reviewed on 22/02/2018
Best Content Manager in the Market
Always remind that content is the currency that fuels and funds digital transformation
Pros
It's a product easy to use and easy to admin. Setup and support are key factors to select a product. I highly recommend it specially if you are in the government or military. Average user adaptation is perfect for enterprise and mid-size companies.
Cons
Price is not cheap and for small businesses it's not a realistic solution. Not because it's bad but it's expensive compared with other content management competitors.
Eugeni
- Industry: Computer Software
-
Review Source
4
Reviewed on 02/10/2015
A reliable solution for a enterprise-level company
Pros
Platform is easily adjustable, has wide out-of-box capabilities of operating and integration. It allows to solve many hidden sub-problems that may be not obvious while developing a new ECM system. here's where File Net has you covered and good practices were already implemented before. IBM FileNet has a great set of connectors for data migration to and from Adobe, Cofax, XML import/export; perfectly works with Oracle, DB2, MsQL databases, IBM WebSphere, Tomcat application servers, allows to configure data model and user permissions as detailed as you may need.
Cons
Some components of platform cannot be modified so creating system architecture should be performed carefully to avoid future support difficulties. For some configuration you may need experienced IBM FileNet specialists because platform has its specific. Support and maintenance of the system also should be well prepared to easily detect problems in future (good logging mechanism, user activity journal, reporting, export configuration).
