Verint Workforce Management

4.2
Overall rating
Reviews

4.2
Overall rating
Reviews

About Verint Workforce Management

Verint® Workforce Management™ helps organizations to optimize resources across all engagement channels with AI-powered forecasting and scheduling solutions. Optimal resource plans schedule for both humans and bots maximizing efficiency across the enterprise. Whether in the office or working from anywhere, thoughtful automation and simple workflows provide employees with flexible scheduling options to drive employee well-being while ensuring business policies are met. And as a full featured cloud solution, it can free businesses from the burden of complex infrastructure and administration and easily extend to applications to support employees with tools to do their job.
Verint Workforce Management Software - Forecasting and Scheduling
Verint Workforce Management Software - Calendar
Verint Workforce Management Software - Productivity
Verint Workforce Management Software - Leave Management System
Verint Workforce Management Software - Agent Portal
Verint Workforce Management video
Verint Workforce Management Software - Forecasting and Scheduling - thumbnail
Verint Workforce Management Software - Calendar - thumbnail
Verint Workforce Management Software - Productivity - thumbnail
Verint Workforce Management Software - Leave Management System - thumbnail
Verint Workforce Management Software - Agent Portal - thumbnail

Verint Workforce Management pricing

Verint Workforce Management does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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Verint Workforce Management Reviews

Feature rating

Value for Money
4.6
Functionality
4.6
Ease of Use
3.8
Customer Support
4
5 reviews of 19 View all reviews
Kevin
Kevin
  • Industry: Outsourcing/Offshoring
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
2
Customer Support
0

4
Reviewed on 05/09/2018

Easy to Understand

Neutral. It can be improved if it has better reporting tool

Pros

The tool is very straighforward especialky with it’s functions

Cons

The tool is usually web based and has delays

Lilian Paulina
  • Industry: Law Practice
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
3

4
Reviewed on 27/01/2022

Difficult to deploy at first, then it gets easier to use

I've used it for almost a year and I've been able to track my team's frequent tasks.

Pros

I can track and monitor my team's activities very easily

Cons

Kind of difficult to implement on a team.

Verified Reviewer
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
2
Customer Support
3

3
Reviewed on 28/09/2022

A massive forecasting software

Pros

It has so much to offer in terms of forecasting, analytics, reporting, scheduling, etc.

Cons

There's not much in terms of helpful content in learning the software directly from the company. You'll need to do a ton of research on your own.

denise
  • Industry: Packaging & Containers
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 21/12/2022

Verint

Verint is a useful tool to us. We also use Verint in our advocacy department to listen to phone calls which works very well.

Pros

Product is easy to use and displays the employees schedule for them

Cons

There are some things we cant do in Verint, like request pto and swap shifts. We have to use ADP to do those things

Ess
  • Industry: Utilities
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 15/01/2023

Verint

Pros

Somewhat easy to use. Good for time tracking, scheduling, PTO.

Cons

Only Wish there was a mobile application.

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