PBS Systems

Pros

very easy to use. switched over from cdk and this is very user friendly

Cons

some of the search functions I do not like a whole lot

Pros

PBS allows us to calculate new or used vehicle payments in the sales department. We can easily locate a customer record or find information on a vehicle using the stock number or last 6 of the VIN number. We can also submit credit applications through the built-in RouteOne link with relative ease.

Cons

With our DMS in the past, we had shortcuts to generate work orders or add regularly used service jobs or labour lines. PBS does not have any shortcuts so the work order write up process takes longer than expected.

Pros

Customer service, they always pick up the phone. They're not always helpful but they always pick up the phone.
PBS seems to work well for the Sales Dept.
Management functions and reporting are at your finger tips, easy to find and easy to use, we used ADP/CDK in the past and the PBS Management functions are much easier to use.

Cons

Very time consuming at point of sale in Fixed-Ops. It is like working with one arm tied behind your back, way too much mouse moving and clicking vs key board commands. When we first started using PBS, I remember feeling like we were 1 person short and I still feel like that today, 4.5 years later. If Parts and Service advisor efficiency was tracked the same way that our Service Tech efficiency is tracked and Dealer Principals/Managers could see what the lack of efficiency was costing, I don't think PBS would be in as many dealers.
We used ADP/CDK before and we had complaints about that program as well but ADP/CDK is hands down faster and more efficient than PBS at the Service/Parts counters. PBS is much easier to use behind the scenes when it comes to reporting or Management functions but as a Parts Manager, I would choose a higher efficiency at my parts/service advisors desks 10 out of 10 times.

PBS also kills efficiency in Shipping/receiving. It takes 3-4 times as long for my Shipper/receiver to receive freight with PBS than with ADP/CDK and as a result we find ourselves constantly behind with returns and other functions in our Shipping/Receiving Dept.

Pros

You don't really need any or many other 'bolt-on' systems to manage your dealership effectively.
One stop shop for all their modules! Vehicle Deal Mgmt, Dispatch, Vehicle Inspection Mgmt, Service Quotes(incl. parts avail. and pricing.) Tire Storage etc.

I user can help influence the software enhancements....and see them implemented in a timely manner.

Cons

They haven't included Technician service pictures/video portal for customer/service advisors yet ...but I hear it is coming soon !

Pros

Great to track sales

Cons

the process to use offsite is a little long but understandable to keep it secure