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About Catalyst
Catalyst is a cloud-based Customer Success Platform (CSP) created by CS leaders for use by CS teams.
We help Customer Success teams centralize siloed customer data, get a clear line of sight into customer health, and scale customer journeys that drive retention and growth.
We provide robust integrations, flexible platform configuration, intuitive easy-to-adopt design, and deep CS expertise. All of this helps us help you overcome the most daunting roadblocks on the path to driving retention, scaling your CS team, and making Customer Success central to your organization.
Why do customers like you choose Catalyst?
- Speed of implementation
- Data Integration
- Ease of administration
- User Experience
- High degrees of configurability and customization (without complex UI)
- CS Expertise
- Services at no extra cost
- Unlimited users
Catalyst pricing
Catalyst does not have a free version.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No
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Catalyst Reviews
Feature rating
2 reviews of 2
Daniel
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
4
Reviewed on 28/11/2022
Useful tool for account management
Pros
Catalyst is a useful tool for customer account management. My team is able to easily track the health of our customer accounts, as well as most recent interactions and touchpoints. I also like that this platform integrates with our Salesforce CRM, making it easier for our team to engage with our customers and keep sentiment positive.
Cons
Catalyst sometimes takes more than one business day to sync our information to-and-from the Salesforce CRM. Often our team is waiting for Catalyst updates to publish in our CRM tool, so data does not always match up from one system to another.
Laura
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
3
Reviewed on 11/06/2021
Catalyst was great, but we changed softwares when issues persisted
When I first joined this company they were already using Catalyst, and I really liked it. But the reliability issues were crippling to us, so we ended up changing softwares last year.
Pros
This program was my first experience with digital data collection, and I liked the overall operation of it when it was working consistently.
Cons
It failed to work often, leaving us unable to access our past data or collect data for a current session.
