BambooHR

Pros

BambooHR is an easy to use and very comprehensive HR software that offers a lot of valuable and high-use out-of-box features. Our initial primary uses of the software were aggregation and consolidation of personnel information, PTO tracking, and general communication of company announcements to the team. As we got further into the product offerings, we also began to heavily utilize the onboarding, offboarding, and recruiting features, all of which were previously done using very manual processes. BambooHR allowed us to discontinue using spreadsheets and other manual forms for very common and basic HR functions, while housing them under one roof. It also provided our employees with a easier way to contribute to their own personnel profiles, and while as request and track PTO.

Cons

To properly utilize BambooHR according to your companies specific HR processes, there is a lot of individual and time-intensive setup involved. The platform is fairly customizable, but only if you are willing to invest significant time into configuring the features. While we expected a significant time investment into setting up the application, we were disappointed to learn that we would not have a dedicated account manager to help us with the setup process. We had to learn everything about the platform on our own through the BambooHR help portal, or by calling the customer service number and waiting for a representative to be available. We also experience a price increase only a few month after signing up for the service. We were also disappointed to learn that the integrations with Google and Slack are very limited, and while some information can be passed between the systems, we needed to customize some of the API calls in order to share more useful information with the team. There are definitely some limitations to their integrations.

Alternatives Considered

Reasons for Choosing BambooHR

Switched From

Reasons for Switching to BambooHR

Pros

BambooHR is great for companies that are looking for the best bang for their buck. The platform is very esthetically pleasing and pretty user friendly. You are able to easily update payroll and tax information on your own. They have nice features that competitors like ADP don't have currently like linking the PTO requests to google calendar. If you have a smaller headcount with an easy payroll, this is the route to go.

Cons

You get what you pay for. The support is not the best nor the fastest if you need assistance with something. They offered a live chat feature, but many times could not answer my question immediately and had to create a case for an expert to review. There was no way to call into a support line for immediate assistance. You had to be very careful when terminating an employee because if you listed the wrong final paycheck date, they would disappear off of the payroll and you would have to update the date to add them back in.

Alternatives Considered

Reasons for Switching to BambooHR

Pros

The software itself, if you don't need integrations, works well as a basic HRIS.

Cons

Sales lied about integration with our payroll company, ADP. I brought up irregularities multiple times and was dismissed. After 2 months of wasting time trying to implement, we cancelled before going live because they could not deliver what they promised. Despite not actually using the software, [sensitive content hidden], refused to give a refund. This is a company culture based on sales through deception. Read all the other 1 star reviews for similar experiences. Don't make the same mistake we did.

Pros

BambooHR is really intuitive, and easy for employees to use and locate information which inherently makes my job easier. It is also reliable. There are very few instances where the system doesn't work as designed. The ATS is the star utilization, but PTO and all other personnel info systems are also great. Performance is good, too.

Cons

Some of the ancillary products need more development, like benefit administration and payroll. I'd like to see more integrations, as well.

Alternatives Considered

Reasons for Switching to BambooHR

Pros

Very user friendly; we have several employees that struggle with technology in general, but they're able to use the web app and the mobile app with very little help! They are also very good about keeping the software updated and add new features all the time that make it even more useful.

Cons

I wish I could do more with custom reports to include payroll information. They've started adding functionality to the custom reports, but so far it doesn't include payroll information. However, I do expect to see that before too long.