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BeyondTrust Remote Support
4.6
Overall rating
Reviews
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About BeyondTrust Remote Support
BeyondTrust Remote Support helps you to support all of your systems over the web, even if they are behind firewalls you don't control. BeyondTrust Remote Suport works across Windows, Mac, Linux, Android, iOS, and Chrome OS. Access and control any remote computer or deivce, on or off the network-no VPN required.
BeyondTrust Remote Support pricing
BeyondTrust Remote Support does not have a free version but does offer a free trial. BeyondTrust Remote Support paid version starts at USD 1,995.00/month.
Starting Price:
USD 1,995.00/month
Free Version:
No
Free trial:
Yes
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BeyondTrust Remote Support Reviews
Feature rating
5 reviews of 2,031
View all reviews
Omid
- Industry: Computer Hardware
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 07/12/2023
Beyond trust Remote Support
Beyond trust has been exceptional. They have vast documentation and have served our needs well.
Pros
Beyond trust Remote Support is the most critical piece of infrastructure in our fleet. We use this to manage clients and in house resources remotely every day.
Cons
I wish we were able to simply mass deploy this agent as a part of a windows image
Jonathan
- Industry: Higher Education
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
-
Review Source
5
Reviewed on 13/05/2024
BeyondTrust - The last remote support tool you will buy.
We started out with just a few licenses and during COVID added more since more users were at home but afterwards we realized how great it was and kept our licenses because we use it so much more.
Pros
We have loved everything about this tool. The fact that we can easily remote into any machine, whether on campus or off and if they are connected to the domain we can do a jump straight to that device without having the user do anything.
Cons
I don't know that I have found anything I don't like about BeyondTrust Remote Support. If I had to say anything it might be that it's complicated to add SSO users as admins.
Alternatives Considered
Zoom WorkplaceReasons for Switching to BeyondTrust Remote Support
Functionally it was a far more superior product than anything we found.
Cristian
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 16/12/2024
A Great Remote Support Solution For Business
Pros
We have used it for remote support and it is amazing.
It is affordable, has all features, and makes working and offering help remotely easy.
Cons
All features works. No problems to report.
Chris
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Monthly for 1+ year
-
Review Source
3
Reviewed on 21/06/2024
Good Product but Could Use Some Improvements
Pros
It's a good product for being CJIS compliant, the biggest reason why we chose it. It's secure and mostly does what we need it to go.
Cons
Taking screenshots and recordings like with ScreenConnect would be nice. Ways to display multiple monitors and transferring files would also be nice. Sometimes it does not accept admin credentials even though we know they are correct, especially Entra credentials
Changdae
- Industry: Banking
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
4
Reviewed on 09/02/2023
My freind for IT support
The initial setup is not very intuitive. It can be challenging to find the exact options that work for a specific environment. App deployment can be tricky with the installer deleting after installation.
Pros
I am an IT support. The size of company is the 30 people. So I use this program so frequently. I can support them as soon as possible.
Cons
The most helpful thing about BeyondTrust Remote Support is that IT staff can communicate with employees about the status of their requests and any questions they have. This open line of communication and real-time delivery of notifications helps ease frustration caused by IT issues.
