AireContact

AireContact is a cloud-based contact center solution that provides call center interaction and management tools for multiple channels of communication. The product caters to businesses of all sizes and allows users to create campaigns, manage dialler and manage call queue overflow. AireContact features inbound and outbound contact center, which allows users to manage communication across multiple channels, such as email, live chat, text message and social media feeds (Facebook, Twitter, LinkedIn). The product features "SimplyTALK", which allows users to handle agent interactions and combine caller information in one place. AireContact also features Cloud Dialer, which allows users to upload contacts list from Excel files, manage campaigns, assign prospects to agents and monitor campaign performance in a real-time dashboard. AireContact also includes an additional module called simplyWISE, which allows supervisors to manage their team’s interactions, performance, assign tasks and view waiting and current calls. The vendor offers support for setup, training and implementation.