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About Sprinklr
Sprinklr is a cloud-based customer experience management solution designed for businesses of all sizes. It offers social experience core, content marketing, social media management, paid advertising, website management (first-party experience), and social listening functionalities within a suite.
The social CRM and social governance modules enable users to manage social profiles using a single platform. The platform also allows customers to post reviews on a website, post messages on their Facebook profiles, or tweet directly about the brand.
Sprinklr's social media management platform allows users to implement a social media strategy across multiple business functions, such as sales, marketing, customer service, PR, events, and crisis management.
Other features include social automation and social campaign management, which includes collaborating on design, launching, and reporting across departments and enforcing campaign consistency across the organization.
Sprinklr offers online and knowledgebase support.
Sprinklr pricing
Sprinklr does not have a free version but does offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes
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Sinch
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Sinch is a cloud-based communication management platform that helps businesses across retail, healthcare, media,...
Sprinklr Reviews
Feature rating
5 reviews of 85
View all reviews
Gabriel
- Industry: Marketing & Advertising
- Company size: 201–500 Employees
- Used Weekly for 2+ years
-
Review Source
5
Reviewed on 21/10/2024
Amazing customer marketing platoform but super expensive!
Amazing brand management and digital/social marketing platform. Great support. But super expensive.
Pros
Excellent data inputs, ability to organize and analyze, while also provide rich insights over time. Amazing customer service and set-up support as well as ongoing abilities for incoming and outgoing digital and social content.
Cons
Price. Way too expensive. Otherwise not much to complain about.
Reasons for Choosing Sprinklr
Needed additional support and depth of analysis to cover larger more complex brandsSwitched From
HootsuiteReasons for Switching to Sprinklr
Depth of service and support to cover extensive major global and national brand clients
Verified Reviewer
- Industry: Marketing & Advertising
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 05/02/2022
Sprinklr is game - All in one social media platform
It was an amazing experience using Sprinklr and i personally recommend it to have it if not yet in 2022
Pros
It is fast, accurate & effcient. It understands the current marketing needs
Cons
Granular permissions level. You have to go through a lot of process if you want to turn on a small option/feature
James
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
4
Reviewed on 18/11/2024
good social platform
it's one of many social media marketing options but it's a good one
Pros
good platform for community management and social media scheduling
Cons
it's a useful platform but some of the more advanced components can take some getting used to
Verified Reviewer
- Industry: Nonprofit Organization Management
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
-
Review Source
3
Reviewed on 19/10/2023
Better than Most But Plenty of Pain
Love the promise. Optimistic about the future, but current quality and support are frustrating.
Pros
The channel breadth is amazing. A UI that allows business users instead of technical users to manage journeys is exciting.
Cons
It never quite works the way you'd expect it to. Lots of reaching out to tech support which is slow.
Alternatives Considered
SinchReasons for Choosing Sprinklr
Wanted easier access to more channels.Reasons for Switching to Sprinklr
Existence of a UI for non-tech people to manage.
Verified Reviewer
- Industry: Computer Networking
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 12/08/2022
the world's best enterprise customer experience management solutions.
Sprinklr allows me to create and manage my advertisements in my company, and to finally generate the turnover.
Pros
With the Sprinklr app, we can manage our social, marketing, advertising, research, commerce, and healthcare functions right from your phone. in addition it is easy to use
Cons
Sometimes the app bugs and does not support all carousel images. the integration process with the application was easy
