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About Zingtree
Zingtree Agent Scripting is a cloud-based call center scripting solution for call centers in all industries. Users can create, deploy and analyze agent scripts.
Scripts can be created using a visual designer or copied from an existing script library and customized. Zingtree saves the last screen and history of each session, so if a call is transferred between agents, the new agent can take over where the previous agent left off.
Agent interactions are tracked and saved as transcripts. Users can view sessions for individual agents, generate performance summaries and assess where scripts could be improved. Scripts can be added to existing sites or hosted by Zingtree. The solution integrates with various customer relationship management (CRM) systems, as well as Salesforce and Freshdesk. A separate application is offered for Zendesk.
Support is available through an online portal. Pricing is based on agents and authors, with monthly and yearly plans offered.
Zingtree pricing
Zingtree does not have a free version but does offer a free trial. Zingtree paid version starts at USD 0.00.
Starting Price:
USD 0.00
Free Version:
No
Free trial:
Yes
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Zingtree Reviews
Feature rating
5 reviews of 96
View all reviews
Brooke
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 19/06/2018
Zingtree was just what we needed for our call center to troubleshoot!
Easy to use, easily customizable, great for new hires and scripting alike!
Pros
Great for new hire training as well as existing employees scripting! Zingtree has added many new features and functionality upgrades over the past year that have made wonderful improvements.
Cons
Sometimes it takes a while to get someone to respond when you submit a question or enhancement request through customer service or tech support but they always to respond and help out as they are able!
Yogesh
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Weekly for 2+ years
-
Review Source
5
Reviewed on 20/06/2018
Love it! Use to create comprehensive trees to assist support teams
Execution Accuracy.
Operational Efficiency
Improved resource utilisation
Improved experience for our support teams.
Pros
ease of creating content
integration with Wordpress - which hosts our knowledge base.
Extremely professional Technical support . support team come back to me in few hours not days.
Seamless purchase
I recommended a feature and they had the technology but they hardened it very quickly. So Webhooks is a great addition.
Cons
cost. could be more economical.
If your tree is very complex with hundreds and thousands of moving pieces - you've to build your trees 'outside' of zingtree . I use workflowy instead and then circle my way back to Zingtree.
Warren
- Industry: Law Practice
- Company size: 201–500 Employees
- Used Monthly for 6-12 months
-
Review Source
2
Reviewed on 24/04/2024
Abrupt service changes
Very poor. The very limited free offering met our initial needs, and we were likely to upgrade to a paid plan as our needs expanded. Abruptly removing the free offering, and attempting to force us into a paid plan before it was wanted or needed wasted the time we had invested in the product, and left us looking for a competitor that is actually reliable and won't completely change their offering.
Pros
Enabled us to embed a simple decision tree into our website.
Cons
Abruptly removed their free service, rending the time we had spent setting up our embedded decision tree a complete waste.
Crystal
- Industry: Insurance
- Company size: 11–50 Employees
- Used for 1+ year
-
Review Source
5
Reviewed on 31/05/2017
Make Your Own Knowledge Base
Pros
We used Zingtree as a knowledge base. What a great way to create "interactive" help for consumers. Zingtree makes it easy with multiple ways to build. There is a bit of a learning curve, but not much. There's so many things you can do with Zingtree, the possibilities are endless. Good for ANY industry.
Cons
We had to move away from Zingtree because of the cost. You have to pay per click...there was no way to IP filter, etc. As our business grew and we became more successful, the cost of Zingtree went up. It just wasn't a viable option for us, but Zingtree was so nice when we told them we were moving away. We sung their praises from the rooftops! A great product that I continue to tell people about today. :)
Lasse
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 20/06/2018
Easy to use with ALOT of advanced possibilities.
More fcr, easy internal and external help center
Pros
The easy go to approach. It is easy to get going and there is a lot of guides and inspiration available + good support!!
Cons
It could be more advanced with possibilities to do more but that will possibly mess with the easy go to approach for new comers.
