About ITarian

ITarian is a cloud-based IT and remote access management solution designed to help organizations connect with clients/employees to monitor devices, troubleshoot issues and handle operations. The patch management functionality lets administrators remotely scan operating systems and install updates. ITarian offers remote monitoring and management functionality, which assists professionals with keeping a track of device status, performance and active resources using built-in wizards and a centralized dashboard. Features include remote file access, audit logs, white-label capabilities, file transfer, role-based access and multiple user groups. Additionally, users can handle remote devices, mange processes and browse folders or files across connected devices. Ticket management module in ITarian assists managers with designing custom workflows to streamline various operations such as responding to customer queries, assigning tickets to agents and escalating issues. It is available as a free version and annual subscriptions. Support is provided via phone, email, and other online measures.
ITarian Software - ITarian applications management
ITarian Software - ITarian device list management
ITarian Software - ITarian category management
ITarian Software - ITarian service desk management
ITarian Software - ITarian patch management
ITarian video
ITarian Software - ITarian applications management - thumbnail
ITarian Software - ITarian device list management - thumbnail
ITarian Software - ITarian category management - thumbnail
ITarian Software - ITarian service desk management - thumbnail
ITarian Software - ITarian patch management - thumbnail

ITarian pricing

ITarian has a free version and offers a free trial. ITarian paid version starts at USD 1.25/year.

Starting Price:
USD 1.25/year
Free Version:
Yes
Free trial:
Yes

Alternatives to ITarian

ITarian Reviews

Feature rating

Value for Money
3.5
Functionality
3.9
Ease of Use
3.9
Customer Support
3.4
5 reviews of 20 View all reviews
Thomas
Thomas
  • Industry: Plastics
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 16/07/2024

It allows me to have an efficient jo

It gives me greater comfort in working remotely from home, having all the tools at hand, without anything preventing me from working correctly.

Pros

It has allowed me to manage all my work remotely with the ability to develop all kinds of projects as if I were in the office in person. It has all the necessary tools to be able to work without restrictions and to be able to work comfortably with my colleagues who are also working remotely from home. I feel safe working with ITarian because I am more productive that way.

Cons

Failures or bad technical services have never happened to me. They have always been correct in their functions and good treatment.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/10/2019

Fantastic products & Support

Fantastic experience all been very good and helpful always willing to help. software bugs get delt with quickly.

Pros

Their sandbox/containment software works against all ransomeware, viruses, malware.
RMM Function is good does the job and they create scripts you need for anything

Cons

could have snmp monitoring for snmp walks

Alternatives Considered

TeamViewer Remote and NinjaOne

Reasons for Choosing ITarian

Solarwinds was buggy and viper didn't do what we wanted it too. Support was too slow

Switched From

N-central

Reasons for Switching to ITarian

better software/products and support was better
Alexia
  • Industry: Consumer Electronics
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
3
Customer Support
5

3
Reviewed on 20/09/2024

ITarian helps me manage my IT tasks more efficiently and keep my systems running smoothly.

Pros

The user interface is intuitive and easy to navigate, and it offers a wide range of IT management features that are useful for my business.

Cons

I have experienced some occasional glitches and slow loading times when using certain features, which can be frustrating.

Chris
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 08/04/2021

Exacta Review of ITarian

Very good. We will not be moving on from them in the forseeable future.

Pros

Ease of use. It's been pretty stable and offers all of the options we want in an RMM.

Cons

There have been glitches at times, but those were intermittent and website-related. Seemingly due to maintenance, but in production hours.

Alternatives Considered

ConnectWise ScreenConnect and Autotask PSA

Reasons for Switching to ITarian

It was free at the time of implementation and showed us it had everything to offer.
Sara
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 23/05/2024

Remote Control and Scripts

Itarian helped me a lot of times thanks to its scripts (you can modify them if you need). I use Itarian daily to remote connect to customers machines and give them support.
I recommend it!

Pros

Itarian allows to remote connect to your customers (clients and servers) and do routine tasks, checks and assistance.
It has a lot of useful scripts you can use on computers to do enquiries but also executing "powerful" procedures (for example you can change the local accounts password, you can launch an internet speed test, a chkdsk...). You can apply updates (you may be need to restart the computer later, and you can do via Itarian of course).
Access to Itarian is protected by 2FA.

Cons

Some procedures don't work or need to be modified in order to work, with poor documentation about

Related categories