User Reviews Overview
About ConnectWise RMM
ConnectWise RMM is a new remote monitoring and management solution built from the ground up to reinvent how MSPs adopt, interact with, and manage their RMM solution. ConnectWise RMM is built upon the infinitely scalable ConnectWis...
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- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
CSM for an MSP in RI
The main part I use on the RMM is the reporting tool - and I do wish that this experience was a bit more user friendly. Since this integrates with tools, would be great to see that on the reporting side.
Pros
I truly like the ease to remote into a device - this is probably the BEST feature and most important. Coming from an LSP, we would use things like any connect or TEAMS but with having this RMM tool we can get into ANY of our devices which helps our clients immediately instead of in 2-3 business days.
Cons
I wish it was able to see ALL the devices a client has not just workstations and servers.
- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
New to RMM, but enjoying it.
RMM, has so far, been a joy to work with. It contains 95% of the features we're used to, with a nice handful of handy additions which help us even more. My experience with it i very positive so far and I feel sure that we made the right move from Labtech/Automate.
Pros
We came across from Labtech, and he difference is like night and day. RMM feels fresh, is quick in its feel and encourages my team to use the software, as they enjoy doing so.
Cons
The tech support isn't very instant. Chatting is easy to do, but more often than not, it has to escalated. And then, you an be waiting for days for a response. I am currently onboarding a lot of clients so need instant answers to my queries.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Still feels like its in the works
overall I like the system we are improving our internal processes and able to handle more.
Pros
Responsiveness of the system, cloud hosted, integration with connectwise, screen connect
Cons
Support, or lack thereof
onboarding was a joke, i learned it all myself as the onboarding team didn't schedule anything.
if its doable within the system support can walk you through it.
if you get the development team needs to look into this (happens all the time) you will never hear from them again.
there are a few features that are not working (suppressing alerts, moving clients, etc).
Alternatives Considered
ConnectWise AutomateReasons for Choosing ConnectWise RMM
wanted more automation and features wanted a faster systemReasons for Switching to ConnectWise RMM
price, speed of the system, direction connectwise is movingTop ConnectWise RMM Alternatives
- Industry: Consumer Electronics
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
ConnectWise RMM helps me monitor and manage all my IT assets easily and efficiently.
Pros
I love the remote control feature and the ability to schedule maintenance tasks. It saves me a lot of time!
Cons
The user interface feels a bit outdated and can be confusing to navigate at times. Would love to see a more modern design.
- Industry: Consumer Electronics
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
ConnectWise RMM has helped me remotely manage all my devices with ease. It's a game-changer!
Pros
Effortless remote device management and powerful automation features make my work easier.
Cons
The interface could be more intuitive and user-friendly. It takes time to get used to all the features and functionalities.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
ConnectWise RMM helps me manage my IT infrastructure seamlessly and efficiently!
Pros
The remote monitoring and management features are robust and user-friendly, making my job easier.
Cons
The interface can be a bit overwhelming at first and may require some time to get used to.
- Industry: Consumer Electronics
- Company size: 11–50 Employees
- Used Weekly for Free Trial
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Review Source
ConnectWise RMM helps me manage all my IT assets smoothly and easily.
Pros
Great remote monitoring and management capabilities, easy to use interface.
Cons
Sometimes the interface is a bit slow, could use some performance improvements.
- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
A great RMM solution
Overall a great product which provides us with a lot more than our previous rmm solution did.
Pros
The ability to have remote access, patch management, asset management, antivirus and backup solutions like acronis or connectwise's BDR solution all in one place.
Cons
The web portal can definitely use some improvements, specifically when it comes to performance and updating it's reporting.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
This has been a really solid product and a step up from our old RMM
Pros
The ability to email from tickets, have multiple contacts per location, and detailed notes.
Cons
I'm not a huge fan of the way it keeps track of time, but it's manageable.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Good RMM with Nice Automation
Its been fair to good...
Pros
Its a nice RMM and I like the ability to create custom monitors and automated actions.
Cons
I wish there were more integrations available.
