4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About MoonClerk

MoonClerk is a cloud-based online payment processing solution designed for small and midsize businesses. It offers invoicing, mobile payments, online payments and recurring billing within a suite. MoonClerk supports different payment methods, such as single payments, recurring payments, subscriptions and donations. It allows users to design customizable payment and embed them on business websites. Users can also share payment links via email, SMS and live chat, as well as request payment from the customers. MoonClerk recurring payments feature lets users fix the start date, collection date and frequency (such as monthly and quarterly) of the payments. Users can also add comments and reference notes for payments. MoonClerk is available in six different pricing tiers based on the monthly transaction volume. The vendor partners with Stripe to offer payment processing functionality. The support services include FAQs, online support and a knowledge base.
MoonClerk Software - Dashboard
MoonClerk Software - Google analytics
MoonClerk Software - Payment form
MoonClerk Software - Payment overview
MoonClerk Software - Payment plans
MoonClerk Software - Payments
MoonClerk Software - Dashboard - thumbnail
MoonClerk Software - Google analytics - thumbnail
MoonClerk Software - Payment form - thumbnail
MoonClerk Software - Payment overview - thumbnail
MoonClerk Software - Payment plans - thumbnail
MoonClerk Software - Payments - thumbnail

MoonClerk pricing

MoonClerk does not have a free version and does not offer a free trial. MoonClerk paid version starts at USD 18.00/month.

Starting Price:
USD 18.00/month
Free Version:
No
Free trial:
No

Alternatives to MoonClerk

MoonClerk Reviews

Feature rating

Value for Money
4.3
Functionality
4.5
Ease of Use
4.5
Customer Support
4.4
5 reviews of 15 View all reviews
Nicole
Nicole
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
0

4
Reviewed on 26/03/2024

Excellent payment processing tool

Pros

I love that I am able to manually enter clients' details so that I can collect payment while I have my clients on the phone with me, increasing my conversion rates. I also appreciate being able to set up recurring billing and subscriptions. Also, the option for a monthly subscription that can be canceled at any time is helpful as a small business owner

Cons

Not able to set multiple currencies or change the currency after a payment has gone through for future clients

Caitlin
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 14/02/2021

Absolutely fantastic billing software, especially for payment plans

I use it to easily create payment links and manage all of my payment plans.

Pros

Makes payment plan billing SO easy and integratable with Stripe. I love how easy it is to see recurring plans.

Cons

Can get expensive as it is billed based on total processing fees monthly, but is still worth the money.

Craig
  • Industry: Airlines/Aviation
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
3
Customer Support
0

3
Reviewed on 11/05/2021

MoonClerk Does Not Measure Up

Works well to process credit cards, but their ACH is weak and so is their reporting function - making me do a lot of the work.

Pros

MoonClerk is a credit card and bank ACH processing company similar to many on the market - the seem to handle that aspect of their business well. The setup is relatively straightforward and once get the hang of it the process is smooth, funding is quick and reporting is ok. I have not used their recurring invoicing function but assume it works like all the others on the market.

Cons

They do not support many banks and so customers wanting to ACH payments find that it is very limiting - and since ACH is cheaper for the end-user than credit card processing, I, for one, push the ACH on my customers so I can save on processing costs. Reports are ok but need exporting to excel and then a lot of work goes into what I want to see - so they lack specific reports as defaults.

Verified Reviewer
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 09/09/2022

Great for recurring and complex billing or payment plans

Overall MoonClerk was a pleasure to use and helped my business collect recurring payment plans from customers. It integrated seamlessly with my existing payment processor and expanded their feature set.

Pros

I like how easy it is to use MoonClerk with payment processors such as Stripe for my online consulting business, especially when it comes to create recurring payment plans with complicated conditions such as trial periods, changing frequency, and/or changing billing amounts

Cons

There is nothing that I disliked about MoonClerk, all of it was very intuitive and easy to use

Joel
Joel
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/06/2020

Great Way to Handle Recurring Payments

Overall, even with the way, they price their service we are very happy with them.

Pros

I starting using Moon Clerk for one of our clients to take recurring payments and donations for their non-profit. The software is very easy to use and works really well. The integration with Stripe payments was a breeze and updating the website with the donation form was also very simple.

Payments work flawlessly for us and we are very pleased with the service.

Cons

Their pricing model is ideal for small to medium-sized non-profits that don't have a large dollar amount of recurring donations coming in. But once you get that doner dollar base up the pricing seems to get a bit steep. I could understand it if they priced based on the number of transactions, but they charge based on the dollar amount you run through it, so if you get just a handful of large transactions coming through it can eat into your revenues. Not a fan of the pricing model personally, it would be better to me if they priced based on recurring charge instead of an amount based on a block range you run through the system.

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