SMS-Magic

SMS-Magic is an SMS marketing software, which helps contact centers, higher education institutions and businesses in staffing, healthcare, wellness and financial services industries engage with customers via multiple communication channels such as MMS, Facebook, WhatsApp, and more. Professionals can route service requests to required agents, maintain a history of conversations and track message delivery metrics. Key features of SMS-Magic include automated responses, activity dashboard, templates and third-party integration. Supervisors can manage customizable campaigns, maintain a history of customer consents for audit purposes and measure return on investment (ROI). Additionally, contact centers can create message routing rules and track message delivery status on a unified platform. SMS-Magic offers mobile applications for Android and iOS devices, enabling professionals to communicate with customers, receive notifications about new leads and assign conversations to team members. The product is available on monthly or annual subscriptions and support is extended via phone, email, FAQs, documentation and other online measures.