Sense

Pros

I have worked with Sense for over a year now and there are many pros about this product overall. Before getting into the nitty-gritty of how the tool works, I want to praise the development and support of this product. My company has many ideas of how we want Sense to work, how to improve it, and how to have it match our ideas. The whole Sense team has been stellar to say the least. I personally appreciate how quickly they turn things around, give us realistic timelines, and keep us in the loop with any changes coming down the pipe. That being said here is what I like the most;
- The ease of use – this is a very intuitive application
- It is easy to create good content for our contractors and establish communication plans.
- I said the same thing above, but the customer service (specifically Cameron Rau) is stellar.
- There is a quick turnaround time for any updates, changes, and questions I have
- This has helped us immensely with ensuring our customer / contractors have up to date communication, answer FAQs, and directions for where to go with questions.
- This has improved our communication best practices, both internally and externally.

Cons

Obviously nothing is perfect and there is always room for improvement. While the ease of use is a really big pro for me, I do personally feel options can be a bit limited. Sense works great for all the instances where a cookie cutter type of communication package works (which is about 90% of our consultants). However, not every person falls into the standard consultant, and I need to have completely separate communications, that are tracked separately and counted separately from the rest of our consultants. So comparing performance between these groups is rather difficult and time consuming.

I do know this was a big block of text, but I do want to reiterate that this isn’t a huge or glaring issue, just something to deal with.

Pros

I truly enjoy the ability to build out journeys and find all the ways we can reach out customers. We've really enhanced our candidate relationship management with Sense and look forward to building out so many more journeys for all segments of our audiences.

Cons

The ONLY con was the software was rather limited in the beginning but was perfect for what we initially wanted to accomplish, which was check-in and NPS emails. However, we've wanted to move our more robust email marketing efforts to Sense. It has been accomplished but was a bit of a challenge. With all of that said, Sense continues to enhance and will be able to accommodate more communications needs.

Pros

I liked the amount of customization that was available, however it's because of all the customization that the tool ultimately becomes unusable.

Cons

It's too difficult for 90% of our company to use. Sense has to do most of the work, but about a year ago they changed out their customer service team to folks who are junior and no knowledgeable which makes creating any new content very challenging unless you have an expert developer on your team.

Pros

Ability to schedule and send mass texts to employees. Integrates with Erecruit.

Cons

Limited to SMS, so recruiters relying heavily on other communication channels (like email or social media) may need to use additional platforms.

Pros

How easy it is to use. It's just like texting from your actual phone only it's better because it's on my computer screen that I'm required to be on at work. It allowed for a whole new realm of communication with candidates that we didn't have before.

Cons

I don't really not like anything about sense. I think the only thing that can be improved upon would be the app, but I've been told that there are some exciting updates to come in the future so I'm looking forward to that.