Infigo Reviews

Pros

The product is very strong, but one of the greatest assets is the company and team behind it. They clearly have a well-thought-out, methodical approach to extending the product's features and functions. They are are not simply chasing the next sale and adding one feature to satisfy a new prospect. The system is extremely versatile. The editors such as mega editor and the basic Infigo personalization tools are excellent. We have seen them greatly improve the user experience within the last two years. And, the company listens to its customers to understand what we need to meet the demands of our clients.

Cons

Like any product, as it continues to develop, it has many features and functions available, but this can also cause challenges on understanding and implementing all the pieces. It's a good problem to have. The support team is constantly updating a knowledge base and is quick to respond to even the simplest of inquiries. However, it would be nice to see a bit more live or recorded training on the new features. This is candidly minor in the scheme to the offering, though. They clearly work toward cleaning up older features and organizing the administration of the system as best they can without disrupting current users.

Alternatives Considered

PressWise

Reasons for Choosing Infigo

We were on the last version prior to Circle so this is more on XM Pie only. That product was great if you really wanted to code all your own user experiences / web sites, etc. It had very high functionality, but you had to code everything. There was nothing great out-of-the-box. We have been extremely happy with the move and have definitely not found limitations that are insurmountable. We made the switch primarily because the required customization with XM Pie was driving extremely slow implementation and release. We have overcome that challenge easily with Catfish.

Switched From

XMPie Circle

Reasons for Switching to Infigo

Most of the other systems we reviewed did not have any where near the editor tools that Catfish offered. They were more MIS systems mixed with Web2Print features. Catfish focuses on the storefront and does very well with it.

Pros

• Extremely customizable and dynamic templates. I had heard this statement over 100 times from other web to print providers, but they really mean it with Catfish. Believe me, you’ve never seen anything like it. Yes, making them very dynamic does require JavaScript knowledge, BUT having the ability to do that is the part that we like.
• Frequent software updates with new features and integrations.
• Fast and reliable system.
• Site is very customizable. One thing that stood out the moment I found Catfish was that every site built with the platform looked different. As funny as that sounds, the majority of web to print solutions on the market do not allow much flexibility with frontend customization, so you can immediately tell what software is behind the site.
• Powered by AWS
• API integrations
• Amazing order management system (known as the Shared Print Operations in Catfish)
• The team behind Catfish. I will say this a million times if I have to, but the team behind the software is probably just as important as the software. The reason being is because a lot of companies want guidance when implementing a new system and most likely will have many questions. The Infigo team has setup a great customer support site for submitting questions and the turnaround time is typically within 12 hours if not less. The team is also looking out for you. Not many companies can say they are there for their customers as much as they are their software. That being said, Infigo has the best

Cons

• Advanced templates do require quite a bit of JavaScript knowledge and programming, but if you have someone in-house that knows JavaScript then it’s a piece of cake.
• Could have more documentation around advanced scripting and API’s.
• Too many settings in admin can become overwhelming on some screens.

Alternatives Considered

Pressero

Reasons for Choosing Infigo

Our old system was not keeping up with the times and was preventing us from growing our business. The switch in systems was night and day. We instantly received amazing feedback from our customers on the new system for being so much faster, easy to navigate and overall a more dynamic system. The prior system would take a user on average 15 minutes per order due to system speed issues and being hard to navigate. With our Catfish implementation, the average order time has been cut in half. Catfish also allowed us to condense our over 1,200 templates into only 200 through its powerful editor and JavaScript backed templates. For instance, we were able to cut down 120+ business card templates into 5 templates.

Reasons for Switching to Infigo

None of the other softwares provides the level of dynamic templates we were looking for and didn't seem to be growing at the pace we were looking for either. We wanted a software that was going to keep up with the times and a team that kept challenging the industry to evolve the web to print business.

Pros

The end product is simple, intuitive and easy to use. The flexible platform offers multiple ways to customise and personalise portals depending on your project requirements. The ongoing support from the development team on the helpdesk is both responsive and extremely helpful.

Cons

Frustrating when some elements don't work as they should (these are resolved quickly though via the support team). Some elements and functions present in similar platforms could be added to enhance the user experience.

Pros

Catfish is a scalable web2print platform that has some great integration features. Our MIS Tharstern integrates better than other platforms.
Infigo Designer is a powerful template engine that excels in conditional content. MegaEdit is also a good template engine, that has endless product applications.
Also, the support team has been great from the beginning. It's growing and that has been encouraging and noticeable.

Cons

It's not ready out of the box. Assembly is required, which is fine if you're a diligent coder.
Although both design templates are great, having two to choose from and two to learn makes it difficult to master both and thereby fully utilize its capabilities. It would be nice to have just one that could possess the primary strengths of both.
Also, there is some lack of functionality that is frustrating. No high-res proofing online, no file catalog for customers, no front end order overview (save order approval), no inventory dashboard.

Pros

I really like the multiple options that Catfish provides to our clients. Adding background color options and and multiple design choices has been well received.

Cons

The sales reporting and the limited shipping integration with FedEx has been a disappointment.

Pros

We have been offering web-to-print and ecommerce solutions to our clients for almost 20 years so we have seen the evolution of not only the technology available, but also the customer demand. What started as clients just needing a way to order static inventory items or business cards has evolved over the years to now needing a single-source to access all of their brand assets.

Over the years, we had used multiple software platforms and also inherited other platforms from company acquisitions. This has led to many disparate systems serving a huge range of client requirements. When searching for a single platform that could accommodate all of our clients and their existing requirements, Catfish was the only one with the flexibility to do so.

There are so many ways to customize the storefronts to make them completely different functionality-wise from each other. The ability to white label all of them is also a huge benefit. In the past, our web-to-print portals only involved our print templates developers, but now with Catfish's ability to create custom storefront themes and integrate into countless systems via the API, it's now a platform that involves everyone on the team to create bespoke solutions.

The support team is also responsive and great to work with.

Cons

Due to all of the flexibility and options in Catfish, there are also a lot of questions on how some features work. There are many areas in the backend that aren't documented or have cryptic descriptions, so you're not sure what they do unless you try it and see, or reach out to support.

Some of the features also either don't work as expected or are no longer supported.

The Infigo Designer template creator plugin for Acrobat is 32-bit, so not supported on the latest versions of Acrobat or macOS. We're simply not able to update macOS because Infigo Designer wouldn't work.

Pros

Covers all our needs and as new clients needs arise it can be enhanced further. Very happy user.

Cons

As the business has grown the ever greater need for development has meant the time to deliver these enhancements has lengthened. But the team are supportive and always available.

Pros

Love how versatile this product is, also its constantly evolving with new features coming out on a regular basis. Find the new layout really intuitive and pleasant to use. Support guys are really helpful and respond in good time to any issues. We have used it to lock in some main clients using megaedit through to basic static items for stock management with great success.

Cons

Find the javascript wizard a bit tricky to use, some updated information on the support portal would be useful for basic functionality.

Pros

The simplicity​ of features, most being drag and drop. Cookie cut websites and themes make it easy to push out new sites is a short period of time after the ​initial setup.

Cons

Multiple settings are not available to admins and must be managed by support. Multiple settings that are available to users are no longer supported or made for individual clients and do not work for other clients. Some of these settings include "band-aid" fixes for another issue, requiring multiple selections​ of various settings on different pages to work properly.

Pros

Flexible and easily configured
Helpful support

Cons

Not all options are where you expect them to be.
Little readily available documentation or manuals

Pros

New features are being added all the time. If you have an issue the support team will be able to point you in the right direction or at the very least help you implement a work around.

Cons

Setting up some of the features can seem overly difficult, especially with the lack of documentation on a lot of the newer features. Whilst new features are always good, some of the older components could do with addressing. E-Commerce has come a long way in the last few years and the age of the e-commerce elements used in Catfish is starting to show.

Pros

Customization. Flexibility. Ability to add rules and scripting very easily with the JavaScript Wizard. Ease of setting up or viewing JavaScript to modify making complex functions outside of the wizard.

Cons

Duplicate settings in various area of the Admin area, where all have similar effects, but must be turned on or off separately, after they around found first. Legacy settings that are shown in Admin, but case parts of the sites to crash or not function correctly. "Unknown" settings.

Pros

We were able to use Catfish with our MIS System and integrate it with our automation systems

Cons

The email setup is not easy when you require multi factor authentication

Pros

Easy to use and the help desk is amazing to work with.

Cons

Some of the options I would like or come across that I would need are not available.

Pros

The fact that you can have multiple portals all running at the same time but access all jobs from the same operations list is a huge benefit. The software is also easy to get to grips with and very intuitive.

Cons

Occasionally there have been times when the customer support has taken a long time to respond

Pros

Support and resolution of stuff. The team has been outstanding in teaching me and figuring out workarounds to work in our workflow.

Cons

Complex to learn but this is to be expected in powerful software. Perhaps more videos tutorials on youtube would help.

Pros

Flexibility of the software and the willingness of Infigo to pass on benefits developed for other clients through the regular updates.

Cons

Although it is possible to manage the software without an in house developer, in order to reap the best rewards we have found it neccessary to employ additional staff to manage and develop new sites.