User Reviews Overview
About Quantum Workplace
Quantum Workplace helps make work better every day. We empower organizations to improve the employee experience, inspire impact, and create a magnetic culture of employee success that attracts and retains top talent. Our...
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- Industry: Construction
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
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Review Source
Randy Wilson - QW Review
Excellent. Great customer service. Product focuses on what we want to focus on in evolving our culture.
Pros
People, Product, Service, Design Support
Cons
Some aspects of product still developing.
Alternatives Considered
Culture AmpReasons for Switching to Quantum Workplace
customer service, price, focus on transparency.- Industry: Oil & Energy
- Company size: 501–1,000 Employees
- Used Weekly for 6-12 months
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Review Source
Adore Quantum
I have had an amazing experience working with Quantum- from demo to launching our first survey to reviewing analytics. They have provided best practices, guidance, support with the product every step of the way. Each person I have worked with has been kind, professional, personable and knowledgeable.
Pros
They have exceptional customer service support. They helped me through every step of the HRIS integration process and their site. All of my questions and concerns were addressed timely and with complete satisfaction.
Cons
I honestly do not have a negative thing to say.
Reasons for Choosing Quantum Workplace
Company was sold. They were bought by QuantumReasons for Switching to Quantum Workplace
Quantum had the best interface, most competitive pricing, ease of use, and analytics we were looking for-
Review Source
User-friendly, data-rich and visually succinct!
Pros:
Easy to use, visually appealing, multiple data points
Demographics can be as varied as you would like allowing you to really examine details, trends etc
Love the dashboards
Cons: some of the reports need more detailed explanations on their rationale and how they are calculated. also best practices when it comes to leveraging the reports. Ex: engagement index
Cons: action planning tool should sync to outlook calendar
I feel the action planning and education resources look awesome and very robust, I would recommend perhaps some tutorials on getting started with them or implementation suggestions.
Top Quantum Workplace Alternatives
- Industry: Construction
- Company size: 1,001–5,000 Employees
- Used Monthly for 1+ year
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Review Source
Quantum is great!
Our experience has been great. The customer support and functionality of the platform is top notch.
Pros
The analytics function and ease of use of the platform are fantastic
Cons
We haven't run it into any issues. The platform is very user friendly, and the support team has been great
Reasons for Switching to Quantum Workplace
Ease of use and analytics. We needed to slice data granularly and this was the best option- Industry: Health, Wellness & Fitness
- Company size: 201–500 Employees
- Used Monthly for 1-5 months
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Review Source
Amazing took to make data driven decisions
I really love this platform. After meeting with several similar platforms, choosing Quantum felt like a no brainer. Quantum's sales team and support personnel are passionate about this product and rightfully so. The survey platform has been an amazing value add to our organization, and almost immediately after implementation we saw the benefits. We were able to get a clear understanding on how our teams were feeling AND more importantly what actionable areas we could focus on. Our company if very excited to continue using Quantum and I look forward to building on the insights we have.
Pros
I really like the ease of use for Quantum. I am able to generate surveys and customize them exactly as I would like without having to rely on a support person. However, my favorite aspect about Quantum is how the data provided is represented in such a variety of ways. I am able to slice and dice survey results to get a clear understanding of my business with a simple click.
Cons
For someone that utilizes the survey platform in a variety of ways, I feel as though I am missing a feature to help better organize survey projects. I would like the option to archive or store my completed surveys in a folder to keep my dashboard clean. I would also really like the ability to customize the subject line and even the sender for our surveys. Currently, surveys come directly from a Quantum domain, and I cannot change the subject lines which has cause a small amount of confusion amongst our team members.
Alternatives Considered
SurveyMonkeyReasons for Switching to Quantum Workplace
Benchmarking feature, ME reports, passion from sales team (Vince), price, integration ability.- Industry: Environmental Services
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Empowering Our Nonprofit’s Culture of Performance with Quantum
Overall, Quantum has been invaluable in supporting the human side of our organization, helping us—and our team members—thrive. As a small nonprofit, knowing where to start with performance assessment can be challenging, especially given limited tools, resources, and capacity. Quantum makes this process easy, allowing us to build a stronger culture of performance and continuously enhance it with the robust tools they provide.
Pros
Quantum Workplace is an excellent platform for gaining a holistic view of the employee experience. It offers user-friendly tools that help our team members and managers communicate effectively about performance and growth. Quantum's insights and metrics are invaluable for ensuring we provide a quality experience for everyone.
Cons
It’s not a con, but more that the platform is still evolving. They’re continuously adding new features to better support employees throughout their lifecycles. Every time I think, "It would be nice if this tool had that feature," I get an email announcing they’re launching it!
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Quantum has elevated our culture!
Pros
So many things! We use Quantum Workplace in so many aspects of our employee engagement and performance strategies, and it proves to be an essential tool over and over.
Cons
It's got a bit of a learning curve for most users. That's probably the biggest thing.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Robust tool with great customer service!
We have been with Quantum for several years and really enjoy using it.
Pros
The software is easy to navigate for all features and the customer support is stellar!
Cons
It does not integrate with our HRIS/payroll.
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Monthly for 2+ years
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Review Source
Vice President, Human Resources
Working with Quantum has been an exceptional experience. They provide seamless implementation, insightful reporting, and outstanding support. The insights and analytics provided are highly actionable, empowering us to make informed decisions and achieve our goals. Additionally, the Quantum team is incredibly supportive, ensuring every step of the journey is aligned with our objectives. Overall, Quantum has been a reliable partner for driving meaningful outcomes and business success.
Pros
The team at Quantum provides outstanding service, guiding you seamlessly from survey implementation to results analysis and action item identification.
Cons
Overall, working with Quantum has been a very positive experience, with no issues warranting any negative feedback.
- Industry: Nonprofit Organization Management
- Company size: 201–500 Employees
- Used Monthly for 6-12 months
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Review Source
Great Analytics!
Great. The support was helpful. They walked me through every step of our first survey. They answer questions quickly.
Pros
Analytics are robust. Easy to dissect data.
Cons
More options for different data sources to be imported for different survey groups.
- Industry: Retail
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
Great Support Team and User-Friendly Interface
Very positive experience. Great team of people willing to give their time and energy to help you however they can.
Pros
As an HR professional, my favorite part about using Quantum is the client support. Our Customer Success Manager is fantastic, responsive, efficient, and fully engaged with the work. She truly seems to want the best for our organization and shares tools and resources to help us achieve our goals with Quantum. Each Implementation Manager we've worked with to roll out a new survey for our employees has also been great.
Cons
Difficulty with HRIS integrations; it has not been a simple process to get the employee data connected with Quantum in order to send out surveys. We have had to do laborious manual reports, and then spend months trying to get our HRIS system to connect with Quantum. I would not necessarily place the blame on Quantum or its software, but it has been a process.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
Employee Engagement
Very good Experience, would use it again.
Pros
Ease of use and customer support
Reporting
Cons
Needed a bit more support when determing year over year questions and how detailed to be
- Industry: Consumer Electronics
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Quantum Workplace has improved our processes
Everything from implementation to go live was great. I feel very supported and am able to get help quickly when I run into problems (which is rare).
Pros
Quantum Workplace helped us move from tracking employee performance in excel and word docs to having a streamlined and easy to use performance evaluation and goal tracking process all housed within the system. The automation and reminders that the system has resulted in a higher completion rate and less burden on HR and managers to track people down and get them to complete their parts of the process.
Cons
I haven't found anything I don't like about the system yet.
- Industry: Hospital & Health Care
- Company size: 501–1,000 Employees
- Used Weekly for 6-12 months
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Review Source
HR Generalist/Trainer
good
Pros
the capability to export the data and voting qualities
Cons
some of the questions have different meanings
- Industry: Logistics & Supply Chain
- Company size: 5,001–10,000 Employees
- Used Weekly for 2+ years
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Review Source
True partner in our employee engagement strategy
Journey to becoming an employer of choice -- listening, acting on feedback, driving improvements
Pros
Partnership in our employee engagement strategy
Cons
Linking employee feedback across all modules
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Review Source
We ran a 50 question engagement survey in June 2015
Pros:
-The team Pulse portal is extremely user friendly and functional for the end user (our managers) and for the HR team as admins. There were so many ways to cut the data and provide useful information to our managers and execs without it being a complicated process.
-The goal setting process through Team Pulse is a great feature and it helped us standardize the process for our managers; lots of great resources on the site as well
-Our client services team was very attentive to us, especially as first-time survey clients. We had a lot of questions and last minute changes and our QW team held our hands every step of the way
-The exec debrief and manager training was professional, thorough and tailored perfectly to each audience. It was great to have QW do this part for us.
-Overall we received excellent value for this product and service. Can't wait to do it this year!
Cons:
-Creating the org tree was a painful process and one we were unprepared for. It would have been helpful to have a briefing from QW on what it entails and by when we should get it to you. We've shared this feedback with our QW team.
-It would be helpful to have a change process in place for how to add/change manager access and reporting structure post-survey. We are still trying to figure out the best way to get this info to you efficiently
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Review Source
LOVE GoalPost
We converted to Quantum for GoalPost and 1 on 1s last year. I am extremely happy with the product. GoalPost allows employs to track the progress of their Goals throughout the year, making the year end review process much easier. Plus, this puts the goals front and center and employees are reminded of their goals, allowed to update and most importantly provide progress throughout the year. So often goals are forgotten as soon as they are turned in, this system makes employees and managers accountable for goals that are set and need to be met. I also appreciated the expertise at Quantum as I converted over to their system. Customer service truly ROCKS!
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Review Source
Great platform to have a meaningful conversation with employees
Our company is small, therefore we needed something that could provide us actionable insights to improve our already great company in a cost effective and timely way. Quantumworkplace, delivered in all fronts. We co-developed the survey questions and administer it in 4 different languages, in a very short time. We actually requested proposals from other big consulting firms and they were significantly above in $$$ and delivery time. The software is easy to use, and is the customer responsibility to make the most our of it.
We are very happy with our decision.
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Review Source
Intuitive and Insightful
We've been using this tool for two years and have been nothing but impressed! From receiving outstanding support during the design process to just the right level of assistance during the survey launch itself to having access to incredibly useful and insightful reporting tools... we have been empowered by Quantum to truly be owners of our own process and achieve the exact outcome we desire.
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Review Source
Great experience
Quantum Workplace does a great job of helping employers create a survey that not only measures typical engagement metrics but custom company metrics as well. The process is very streamlined and the survey is easy for employees to complete. The employer portal to review results is helpful and the recap offered by QW is thorough and helpful.
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Review Source
Very Pleased
We have utilized teh survey for two engagement surveys and have been very pleased. The tool is easy to use and powerful. It is intuitive to what you need and easily presents data at varied levels. The Quantum team behind the scenes do a great job and are timely with information and support.
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Great Partner for Engagement Efforts
Quantum and their team have been a wonderfully effective partner in our efforts to foster, track, and report on engagement here. Their tools have improved each year, and their team has retained their top-notch customer focus.
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Great product!
Pros -- Intuitive. LOVE the feature that auto produces presentations based on data.
Cons -- Not many! I am not a technically talented person so sometimes have trouble navigating, but I think it is user error.
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Review Source
Best Survey Tool Offered
I explored various engagement survey tools and Quantum is by far the best. The reporting capability is awesome. Their customer service can not be beat.
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intuitive, clean crisp look and feel
analytics are clear, reports are good.
like the ability to customize questions
benchmarking is good
