Eclipse Reviews

Pros

Provide lots of features and functionality which help us to manage documentation, reporting, claim settlement, insurance management etc. Cloud base software can be accessed anywhere anytime. Scalable product from small insurance company to larger insurance company. On the go support service is also excellent. Provides real time data.

Cons

As of now, i can't say any negative point about this product.

Alternatives Considered

Jenesis Software and Applied Epic

Reasons for Switching to Eclipse

Comparing other products this is best fit for our need and pricing

Pros

This software is very easy to use and has all the features we need to manage our book of business efficiently.

Cons

After using Eclipse for a year, we have yet to find anything that we do not like about it.

Alternatives Considered

EZLynx

Reasons for Switching to Eclipse

The person who did the demonstration when we were choosing between EZLynx and Eclipse just seemed to be more interested in our needs than with the other product. They were more willing to explain the settings and customization options. It was also much more affordable for our agency!

Pros

I like the fact that there are so many plugins for Eclipse, it is a real Swiss army knife of an IDE. I started off using it to develop for Android before Android Studio was released, but have used it for a variety of different projects now.

Cons

It feels a bit clunky compared to IDEs like Android Studio. Maybe it is the fact that it can be used to do so many things, but it can be a bit of a jack of all trades.

Pros

This software allows us to be so much more efficient. Our records are accurate. Our Bookkeeping system is efficient, verifiable, combines with invoicing and billing. There is integration between most of our carriers reducing filing time and mailing time. We can run analytics to focus marketing efforts which all contribute to our ability to be more productive as an agency.

Cons

At times, we've had connectivity issues primarily because our situation as a bank-owned agency requires us to have an extra layer of security, but the support staff at NASA/Eclipse is so willing to work with our IT team. They are responsive to us in the agency. Always willing to address our questions and needs.

Pros

This system was written to flow in a daily agency workday. Customer searches are easy and for that difficult one you just can't name, you can use their address or policy number and other ways to find them. Cross references are excellent. Texting, emailing, documentation with drag drop and great tools. I prefer in house file storage and as such the montly fee is very affordable. Support questions are answered by THE PERSON that answers the phone. I remember the old, leave a message and we will call you from a big, expensive vendor. As I said..this system is for agencies, not some programmer's idea of what you need.

Realtime is almost seamless. The home page is a virtual snapshot of your tasks of the day.

Cons

It has many, many reports available. So don't get me wrong on this con: there is a built in 'report maker' that literally can do ANY report. But it is a custom report maker, so you do have to learn the fields to make it work. This is really not huge, because a call to support will help you on the spot. Once that report is done, it is saved for next time. So the con is this simple...you might have to make your own if 'your wish' is not in the extensive list of canned reports.

Beyond that..Eclipse is awesome.

Pros

The best thing about Eclipse software from NASA is that there are so many functions available for all types of documenting, reporting, etc.

Cons

As with any program software there are some hiccups but the customer support is always available for help with minimal to no wait time at all.

Pros

Eclipse is not only a feature rich product, it is extremely reliable and easy to use. I have tried a lot of different agency management programs and none of them compare to Eclipse!

Cons

Nothin. I absolutely love everything about Eclipse!

Pros

This system is very easy to use, it doesn't take much time to learn on your own BUT you don't have to since they provide on deck training!

Cons

There are some system restrictions that could make the system a tiny bit more effective such as being able to run reports by user rather than production.

Pros

Ease of use. The ability to both email and text from the client file. The ability for customer follow up to have input in chronological order by user vs creating a new follow up. Interface with both company website and to comparison rater. Accounting is not Quick Book, yet the ability to make corrections if an error exists.

Cons

Commercial policy input. Inability to be logged in at more than one workstation at a time. Timing out of real time transaction stamp for the customer file activity.

Pros

Eclipse is a very intuitive platform to use. From creating new accounts (prospects or customers) to scheduling follow up contacts with my customers, and everything in between. It flows well, and makes my life easier in so many ways.

Cons

I do wish I could get to the customer file from the follow-up section on the main screen.

Pros

This software is very user friendly. If there is ever a capability that we would like, they take that under consideration, when they are doing a software update.

Cons

There really isn't anything that I don't totally like.

Pros

Our agency uses Eclipse Management System through NASA. Customer Service is outstanding- whenever I call in with a question, they are very helpful and polite. The system is very user friendly! It is a must have with our agency!

Cons

I have used this software for 5 years and don't really have anything I don't like. If I don't know how to do something (like run a report) I call customer service and they will login and do it for me.

Pros

The amount of options when documenting customers changes and questions is great.
It is easy to use and if there is a problem or questions NASA is very willing to walk you through and train you on anything your having problems with.

Cons

So far I don't think there is anything I have come across that I dislike with some of the more recent updates that have been done.

Pros

The ease of using the system. All transactions are time stamped. The customer support is Awesome, like no other. The ease of creating reports.

Cons

This was our first time using a management system so I had to learn something new.

Pros

I appreciate many aspects of the software. I like the reminders and the tasks.

Cons

The reports are a pain to generate. We have several that we have saved thanks to the support team but anything new needs support to build.

Pros

this system is simple to use and the cost is remarkable compared to our prior vendor and the support is 100%

Cons

Reports could be a little more easier to use and more user friendly being able to create own report without support

Pros

The availability to get customer service help. You call in and the help is there to resolve your issues. They are very understanding.

Cons

The help section on the system is hard to find what you are looking for.

Pros

The software is easy to navigate through and user friendly. One can teach themselves or they offer classes.

Cons

I really have not experienced any negatives with the software.

Pros

The program is user friendly. It has great information easily available thru the reports

Cons

Have no complaints. I have trained new employee's on this program and have experienced no difficulties.

Pros

Once you get use to Eclipse if starts to become a lot easier and you realize how useful and helpful it can be if you learn all about it and use it correctly.

Cons

so far, after 7 months of using it I do not have any cons about the software.

Pros

Smooth & simple navigation, user-friendly and wll thought out.

Cons

A bit clunky when an policy needs to be manually entered.

Pros

It is easy to use and efficient. I am able to put all the information I need to document easily into the system. I am able to create follow ups and manage my clients

Cons

There is not anything I do not like at this time

Pros

Ease of use and very competent friendly support staff.

Cons

The transition from our other software wasn't as smooth as expected, but that was many many years ago and I've heard it is greatly improved.

Pros

Ease of use. Things just work. There are limitations to the software, but for 99% of what we need, it does and does well.

Cons

I look forward to easier mobile integration. Transferring text messages, etc.

Pros

We recently switched to NASA from a competitor management system and the customer service at NASA is second to none. I also love that you're connected with a live person when you call directly instead of a switchboard.

Cons

The overall look of Eclipse could be a little more flashy, if you will, but other than that, we have no complaints.