User Reviews Overview
About Eworks Manager
Eworks Manager is a cloud-based field service management (FSM) solution that caters to businesses across industries such as electrical, plumbing, construction, facilities, locksmiths, maintenance and more. Key features include...
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- Industry: Mechanical or Industrial Engineering
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
I don’t know how we managed without it!
Before Eworks we did all our job sheets on paper and it was a constant struggle to keep a track of jobs and employees.
It’s quite frankly a breeze now and it’s enabled us to expand two fold and we don’t see a problem managing twice as much again or even more with Eworks.
Pros
Tracking of Jobs from quote to invoice
Tracking or employees throughout the day
CRM allowing you to log the history
Mobile app on any device
Cons
PO not currently available on phone app but we’ve been told it’s coming.
There is a few other items but I’m just being fussy as it does so much for us.
- Industry: Renewables & Environment
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Eworks manager
Excellent
Pros
I like being able to use the app easily
Cons
Having to move jobs around and not being able to see all my jobs on my phone unless there on there
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Avoid
None. Cost a fortune just to trail it
Pros
None. It's the worst job management software I have tried to use for my electrical contracting company
Cons
Electrical Certs are appalling.
Promised a 14 day free trail whilst being tricked into signing the agreement, then charge for 2months use after deciding 8 days into 'the trail' that the software isn't right for my business
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- Industry: Electrical/Electronic Manufacturing
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
E Works
Great
Pros
We used e works from day one and it just works for us
Cons
Everything we did not like was changed to suit us
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Easy to use
Great for arranging engineers, reports, quotations and general reporting
Pros
Ease of use, good reporting functions, operatives app works well
Cons
unsure, only being using for six months
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Amazing overall!
Eworks are one of the best Job management systems on the market today and their customer service team are always happy to help in whatever way they can. Learning a new system can be difficult, but Eworks and the team make this transition so easy with all of their support – would highly recommend using this software to streamline your entire business all within one system
- Industry: Electrical/Electronic Manufacturing
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Fantastic Time and Money saving Software
Eworks Manager has enabled us to rapidly grow our network while maintaining complete control. It has also allowed us to improve our service delivery to our customers.
Pros
Really easy to use and manage access rights for a large team.
Secure transfer of data to a large network of users
Reliable, fast and easy to localize for different business units
The CRM and Help Desk features work really well and combined with the job management feature make this a powerful tool to increase productivity.
The app is seamless and very advanced, it works really well with our Installer Network
Cons
I can't fault anything with the software , the only fault we have is we don't use its full potential
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Best Off-the-shelf Software For A Technical Service Business
Eworks Manager was the first software to combine our production, purchasing and accounting divisions seamlessly with smart integration. Our field technicians can communicate directly with the office and our customers, directly from the easy-to-use mobile app. The software helped us eliminate wastage and manual reporting, from time management, to purchasing including employee leave schedules. It also introduced strict controls and accountability with high-level approval enforcing features and quality reporting.
Pros
Required no customization for our service business.
On-going after-sales and technical support.
Integrated seamlessly with our accounting system to improve communication between the accounts and production teams.
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Review
Excellent experience and they are always keen to listen to ideas and suggestion.
Pros
Really easy to use
Never had any downtime and loads very quick
Support is excellent
Continue of development on new features
Cons
Would like to see some further development/features where required around existing features.
- Industry: Electrical/Electronic Manufacturing
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Excellent Support
Pros
Very user friendly and easy to use
Exceptional support
Cons
Nothing we don’t like about this software
- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Eworksmanager Review
Pros
The software friendly user and a good reporting
Cons
Nothing for our organization as all we need can be plug in when needed
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
ESL Maintenance
Love it and very happy
Pros
Electronic futures and once job is done we can invoice the customer within a few seconds
Cons
That this is not linked as financial program - To show income and loss - We have to sync with Quickbooks Online
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Eworks
eworks gives us the ability to keep customers informed every step of the way as well as keep detailed track of field technicians.
Pros
The features of Eworks outshine all of its competitors by far
Cons
Initially we thought pricing was a bit expensive, so we moved to cheaper alternatives, but a year later we are back on eworks as none of the other software compare even close, so the saying applies "you get what you pay for"
- Industry: Security & Investigations
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Access Security Solutions
Excellent Service complete management service
Pros
Simplicity of the software very user friendly and keeps my business organised. and running smoothly from appointments to accounts
Cons
Price a little higher then similar management systems, but worth it for a premium service.
- Industry: Leisure, Travel & Tourism
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
E Works
It is a great help in allowing us to organise our engineers.
This is the main system that we use within after sales to manage our business.
Pros
It is a very easy system to use and helps us to organise our jobs in an organised fashion to keep on top of our workload.
Cons
It sometimes kicks you out but this may be a fault with our own computer system and is an irregular occurrence.
- Industry: Building Materials
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Amazing!!
Pros
We love everything about the software, it takes a little while to get use to the functionality but the customer service is great and the team is always available to answer any questions or provide training where needed.
Cons
The software is a great tool, there is no cons as far as our experience goes so far.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
love it
Pros
been able to track our engineers on site, able to view photos of works been carried out, been able to invoice completed works immediately
Cons
nothing. the software is brilliant would highly recommend to anyone
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Amazing software!
- Saves business time and money
- Boosts work productivity
- Easy to use
- Manage and keep up with staff
Pros
Everything! Amazing software! Saved my business a lot of time and my staff love it! Support is always there and the e works staff are very helpful. 100% recommend!
- Industry: Construction
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
You get the bang for your buck
Very happy with the Software after trying lots of other programs Eworks by far is the best one
Pros
Quickbooks integration is seamless and bi-directional
Cons
There is no cons other then i should have switched much sooner
- Industry: Glass, Ceramics & Concrete
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Fantastic product.
We have taken business to a different level since buying this CRM.
Pros
Being able to streamline our business has been fantastic, still learning more about how good this system is everyday!
Cons
Nothing at the moment, software is first class
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Review Source
E Works Manager has been a massive help to my business
Support has been spot on from day 1, the system is easy to use but support is always there if needed
