User Reviews Overview
About Klearcom
Domestic IVR Testing In Over 100+ Countries. Experience real-time toll and toll-free number testing with Klearcom’s single-test SaaS platform, featuring fixed line/GSM, no installation, and 24/7 triage. Klearcom has developed an...
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- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Remote Testing with a Global Reach
Very positive. The klearcom product has allowed my team and the NOC to significantly shorten the debug and problem isolation timeframe by not being reliant on the customer to make or confirm test calls. It has also significantly shortened the IVR development and verification timeframes.
Pros
Easy to use product and a team that is very willing to listen to and incorporate suggestions/enhancements to the product. Has capabilities useful to NOC, provisioning, and engineering teams.
Cons
A little difficult to navigate initially due to all the acronyms. But I quickly adapted
- Industry: Pharmaceuticals
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
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Review Source
Gold Star Klearcom
Overall, Klearcom was a wise choice for Boehringer. I look forward to a long working partnership with the team and growing in functionality. The ease of interaction is priceless!
Pros
Klearcom's team was very easy to work with and very accommodating. [sensitive content hidden] and team went above and beyond to assist Boerhinger in getting onboarded and understanding the process and best uses.
Cons
Klearcom's reporting is less than we'd like but they have made adjustments and accommodations for us while working the applications to meet our expectations and needs.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Klearcom provides a strong automated solution for the manual task of test calls
Pros
Klearcom automated a manual task of tests calls while also being able to provide additional metrics & insights to caller experience
Cons
Dashboards aren't intuitive unless you're a expert on the system
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- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
BICS Review Dries Deley
only positive so far, from onboarding towards the current operational day to day support
Pros
Personal follow-up , during the onboarding but also afterwards when the product is fully live. Open discussion and clear communication
Cons
coverage, as we would like to have all countries available ;)
but this is work in progress, Klearcom expanding their reach
- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Exceptional Experience with Klearcom: User-Friendly App and Outstanding Support
I have had a great experience with the Klearcom app and the Klearcom staff. The app's real-time monitoring and notification features have been invaluable in ensuring seamless operations, while the team's support and expertise have made every interaction smooth and efficient. Their commitment to excellence has greatly enhanced our service quality and operational efficiency.
Pros
What I liked most about Klearcom was the app's ease of use and intuitive design, which made navigating and utilizing its features seamless. Additionally, the support from their staff has been exceptional, always providing timely and helpful assistance. This combination has made my overall experience with Klearcom highly positive.
Cons
I have no dislikes to report about Klearcom; my experience with both the app and the team has been entirely positive.
- Industry: Computer Networking
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Working great and Made us more proactive
So far very good. Easy provisioning, testing tool and Alert management works well.
Pros
Easy provisioning, testing tool and Alert management
Cons
Information in the alert, it will more descriptive will be helpful.
- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
My Klearcom Experience
The team has been very attentive and have spent a great deal of time ensuring I understand how to make the most out of the platform.
Pros
Softphone feature, being able to call from nearly every country is priceless.
Cons
One China carrier no longer allows live testing, a minor inconvenience and it works for other carriers.
- Industry: Retail
- Company size: 5,001–10,000 Employees
- Used Weekly for 1+ year
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Review Source
REZI Monitoring
through several acquisitions, we monitor connectivity on legacy service providers. then after we port #s to our service provider.
Pros
the monitoring of our environment. ensures uptime. reports failed connectivity
Cons
none that i can think of..
- Industry: Wholesale
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Great company
Great custumer service... willing to add their advise
Pros
There flexiblity in monitoring only what you need.
Cons
The only thing I regret is not having more voice applications for them to monitor
- Industry: Telecommunications
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Effortless testing with Klearcom
My overall experience with Klearcom has been highly positive. It has reliably supported our communication needs, offering robust features that are easy to use and integrate into our daily operations.
Pros
The best aspect of using Klearcom has been its user-friendly interface, which made navigating through the features a seamless experience. The clarity in voice and video calls significantly enhanced our team's communication efficiency, making every interaction smooth and productive.
Cons
Nothing so far, everything works as expected.
