User Reviews Overview
About PGi
PGi is a workforce management solution which caters to a range of industries, providing businesses with tools to streamline payroll, human resources, scheduling, and time and attendance processes. The payroll software within...
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- Industry: Machinery
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
HR Coordinator
My experience has been great. I loved being part of the installation, team was helpful. Really looking forward to the HRIS and seeing what it can do for us
Pros
Friendly and helpful staff
User Friendly
Once you figure out where to look for item, reports are simple
Running payroll is a dream, generate and cancel cheques as needed.
Closing payroll is simple and easy
Cons
What our employees complain about most is their vacation and flex hours do not decrease as soon as a request is approved by supervisors - if people do not do the math under requests they tend to over book. They do not want to keep track of it.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Payroll automation works
Overall, PGi helps employees enter their time and process payroll more easily. Employees can access their T4s and paystubs, which they can retrieve at their convenience, saving time for payroll administrators to focus on analyzing time card data. There are various reports available to pull different types of data for budgeting payroll expenses and comparing expenses from one period to another.
Pros
-Customer services is exceptional
-Great team of people who understand your needs and work through them to meet your organizational needs
-Regular updates to enhance users' experience
-Canadian company understands Canadian payroll needs better
-Quick response for things that can't wait given payroll timing.
-Humble, patient and good listeners
Cons
-Every time there is a system upgrade, some employees lose access to timecard entry temporarily, and system processing takes longer.
-It will be great to have an email with the details of what are upgrades and what impacts those upgrades have on existing data
-The vacation logs should be locked for the past days and should not change with a change in an employee's hours retroactively.
- Industry: Machinery
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
PGI Review
Very Good and great support and launch support from team
Pros
Ease of use, friendly UI, great support!
Cons
Reporting could be easier, drag and drop fields, ability to add pictures
Top PGi Alternatives
- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Best Customer Service & Reporting
My overall experience with PGi has been amazing. From implementation to daily use and ongoing support, I have no complaints
Pros
The flexibility of reporting, the prompt customer service, and the simply integrated webclock are some of the features that I love.
Cons
With the reporting being so customizable and flexible, sometimes it can be hard to remember where to find the report you are looking for.
- Industry: Hospitality
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
PGi for payroll administration
excellent for Canadian multi-province payroll administration
Pros
excellent customer service and tailored solutions
Cons
some lack of flexibility in setting up displayed fields and default values for users
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Payroll and Benefits Manager
For Payroll and Time Attendance, I like PGi. It could customized as we needs, make the payroll process efficiently. Support service response quick and efficiently as well.
Pros
Customized system as we needs.
Efficient Support team
Cons
Some times the system is not stabled with certain tech issues, it can cause payment issues.
- Industry: Individual & Family Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
PGi Review
All the team members I interact with are all very patient, kind, and helpful!
Pros
They are very responsive to my questions/issues and are always able to help me.
Cons
Like any technology, there can be little glitches or issues but the Support team is always working hard to fix them as soon as possible.
- Industry: Health, Wellness & Fitness
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Easy to use and straightforward
Overall my experience was good and I found the software easy to use once I had my log in established.
Pros
The software was easy to utilize for reporting hours worked and straightforward when requesting time off, or viewing vacation accrual.
Cons
I did not use the software long before my employer moved away from it. But I found the log-in and password reset system to be somewhat difficult to use at the time I had to do it.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
PGI software for use in Community Health Care
Used for payroll for employees and contractors within our company.
Pros
Was easy to use and access. Nice user interface. Easy to access payroll documents and vacation allotment.
Cons
Sign in procedure was difficult to use at times. But once that issue was sorted out the software ran well.
