Kechie Reviews

Pros

Being a cloud based software, we are able to use this from anywhere and on any mobile device. Very easy to navigate and a well thought program that caters for all aspects of a business (in our case an ice cream manufacturing and wholesale/distributor). The team at Kechie have made it so easy for us by the continuous support and helping us with modifications on the software to make it a bespoke ERP that fits us 100%. as well as the software being easy to use the support is extremely helpful and responsive.

Cons

There's nothing that stands out and as a positive side they are continuously adding more features and extras that makes life even easier and proactively adding these extras and benefits to the software.

Pros

Our non-profit organization stepped up to aid to the Migrant crisis in Chicago. We opened a Donation Center in a warehouse that was completely bare. We had no clue how we'd manage the influx of donations and purchases together. After looking for an inventory system that will help us maintain integrity, accuracy, orders, inventory and logistics we heard about Kechie. Not only did Kechie help set us up for success, but the team has been amazing! They have been with us from the beginning of the process, until we went live. We cannot have been more pleased. We are the first Donation Center in the City to have an Inventory Management system that maintains the data and integrity and we owe it to Kechie. We even have a new scanning system that helps keep everything organized and in its place. We are so thankful for a system and team like Kechie.

Cons

Kechie did not have tutorial videos for training, this would be helpful for incoming staff that needs to be trained. Kechie does have PDF step by step.
Kechie is not compatible with some Mac's, so we did have to purchase tablets with windows.

Alternatives Considered

Zoho Assist

Reasons for Choosing Kechie

These products did not have what Ketchie had to offer. Especially being a non-profit organization, Kechie is the best product.

Switched From

Smartsheet and Microsoft Excel

Reasons for Switching to Kechie

It accommodated the amount of users, support and management products than the other products had to offer.

Pros

I am a new user and still learning, so far it seems to be user friendly but I have a lot more to learn

Cons

I don't really have any major cons yet, as I am still in the learning phase of all that it has to offer.

Pros

It's fast and responsive, the UI is intuitive, it's reliable.

Cons

The software could look more beautiful, but this is a small complaint. The current level of beauty does not detract from functionality.

Alternatives Considered

NetSuite

Reasons for Switching to Kechie

Does the same stuff, but cheaper. Less implementation time.

Pros

The Customer Service. We are a combination of businesses- retail, e-commerce, wholesale, B2B, and D2C. This means that this ERP system needs to support managing these interfaces.

Cons

Same as the above- at times because we require multiple business platform interfaces we do need to request workarounds. I will say that the team at Kechie is always anxious to support us in resolution.

Pros

Ease of use. ALL the reports are wonderful

Cons

Wish i could move some of the modules around. Like Sales order and Sales shipping should be in the same module i believe. Same with Purchase Orders

Alternatives Considered

MySQL

Reasons for Switching to Kechie

Ease of use for inventory. customer service, cost

Pros

Quickly process orders and find information

Cons

it takes too many steps to get to some screens

Pros

We've been using Kechie's Sales and CRM module for a while, which has significantly improved our deal closures and partner activations. Having access to comprehensive information, including conversations, contracts, and historical data, has proven invaluable.

The system is user-friendly, accommodating even our less tech-savvy team members. The ease of use and a noticeable increase in sales revenue confirm that investing in this system is entirely worthwhile.

Cons

We encountered some problems during the initial implementation, but the customer service team was responsive and quickly helped us resolve the issues.

Pros

The customer service is swift and competent and the service has many features that all sync together nicely.

Cons

Minor things here and there where you do not have full customization rights such as removing inadvertent part numbers or only certain symbols are allowed/not allowed.

Pros

Ease of use and lots of automation. Integrated accounting and financial reports.

Cons

The implementation can be tedious however their support was very helpful and accommodating.

Pros

Very straight forward system that is similar to other inventory systems and allows users familiar with digital inventory systems to adapt quickly.

Cons

It is somewhat difficult to distinguish when you are viewing a different sub-menu within a module. For non-tech savvy users, it is not easy to navigate each sub-menu as there is no clear indication that there are different "view" and "activity" items in each sub menu.

I would also recommend adding a "Favorites" option to allow users to save their most frequently used modules and access them quickly.

Pros

Basic instructions and how to use it those are awesome and explaining everything making sure that we were all OK with the steps.

Cons

I would’ve liked a in person training instead of on zoom it’s more personable that way for me.

Pros

- Working with Kechie has been excellent, offering tailored solutions for our expanding business and user-friendly software accessibility.

- The standout quality of Kechie is its seamless integration with our operational framework, ensuring continuity in our business processes. I strongly endorse Kechie for any enterprise in search of an intuitive MRP/ERP system.

-Kechie delivers substantial cost savings alongside the ability to fulfill our company's requirements effectively. The customer service provided by Kechie is exceptional at every level of interaction.

Cons

I haven't come across any areas that I dislike in the software.

Pros

We love how thorough it is - it's got many bells and whistles. And the helpful staff was very clutch in getting us set-up.

Cons

It took a little longer to get set-up on our end and at times felt like there were too many bells and whistles.

Pros

Responsiveness of Kechie, esp the development/deployment team
Available modules and features

Cons

Nothing, so far. We continue to use the produce.

Pros

User Friendly, Intuitive, there is no payroll option but this software has upload option, wish they had a payroll option too.

Cons

It would have been good if they had a payroll option.

Pros

The integration process was hard for our company and took multiple managers to implement. But the Kechie team has been a huge help to answering our questions.

Cons

The BOMs were not flexible and took a process to tailor the program to our company's needs.

Pros

Flexibility, ease of use & support provided are unmatched. As a non-profit with limited resources this makes huge difference.

Cons

The only thing missing is a user friendly front end user interface. The process for order picking, inventory management, reports, etc is very straight forward but still requires some level of training or "getting used to". It would be great if we had a customizable dashboard to give stakeholders a quick view of our warehouse without getting into individual reports and such.

Pros

It is user-friendly. Well Organized. I use the Sales order report often to keep track of sales per each customer!

Cons

There are certain areas that are permanent within Kechie that you simply can't edit if you make a typo. Unless you bring in support to help. However, Support has always been able to assist.

Pros

We use Kechie to automate our customer management, order processing and invoicing. We like the fact that all modules are similar in layout so it is easy to learn, plus it is fully integrated and eliminate manual processes. It is easy to drill into information we need with just one or two clicks so it makes the process very fast. Also, the software is customizable according to our business needs.

Cons

There are some dashboards but more would be nice to have.

Pros

How strict the inventory control is and the automations that have been implemented to make our job easier when fulfilling orders from multiple platforms

Cons

It is sometimes difficult to find a feature or location within Kechie. I have gotten used to it now but just the navigation for a new users can be difficult.

Pros

Customer support is always quick to respond and help us accomplish what we need.

Cons

It is aesthetically bland and could be more intuitive for finding what you need

Pros

The software is easy to navigate, making it effortless to manage our inventory effectively. Moreover, its complete functionality provides all the necessary tools for streamlined inventory management.

Cons

Need some reports customize, other than this I didn't have any issues with the software.

Pros

There were several different systems that I reviewed during our initial purchasing stage and Kechie stood out amongst the competition simply because it was so customizable. There was no need to make company functions work around the system because Kechie was customized around our company's functions.

Cons

Implementation was a bit tedious and time consuming but was worth the end product and functionality.

Pros

Kechie isn't only an incredibly feature-rich ERP application, it's affordable and backed by an account management, project management and development team that is second to none! I refer to them as my genie in a bottle. Whatever I can think of to enhance our implementation, they are on it right away and the change is usually implemented within just a few days. Unlike other ERP systems, you get to work with the people who developed the software when customizing your implementation and that in my opinion is the key difference between a 6-month implementation and an 18-month implementation.

Cons

The user interface is probably the only area for improvement for this software. It is a very fast application and extremely flexible and versatile to accommodate just about any type of company in North America, however, this ability to customize everything under the sun comes with a price. The UI can be a little difficult to navigate for a new user and the graphical elements of the software need some work to make it a little more pleasing to the eyes. They are continuously improving their software though and I'm sure this is one area that they will be focussing on improving soon. There's not much else to improve!

Alternatives Considered

NetSuite, Sage 50cloud Accounting, Dynamics 365 Business Central and Acumatica Cloud ERP

Reasons for Switching to Kechie

Price, flexibility, integrations, time-to-market and not having to use consultants or third-party vendors for essential features required of the system.