Salesforce Customer360 Reviews

Pros

The system can work great no matter if your sales team is small or big, it has all the functionality and integrations you may need

Cons

The learning curve is a bit steep, particularly as concerns integrations and more advanced functionality

Pros

For our company, Salesforce has been a godsend. It helped tremendously with planning ahead and scheduling calls and follow-ups. Connecting Salesforce and Outlook has been really helpful for me because it streamlines my tracking and allows me to go back and add any missing details from my day.

Cons

It's usually more expensive than competing CRMs, but you may offset that by buying extra licenses for users, whether they're on the platform or not.

Pros

Its widely recognized and appreciated. Many organizations have positive experienced.

Cons

For some businesses, the costs associated with Salesforce may be considered high, especially for smaller businesses or startups.

Pros

From the day it was "turned on," I was able to use tools to train, mentor, and mature my sales team. Visual tools and reporting were incredibly helpful to a team that was learning and growing.

Cons

The cost and customizations required sometimes can be a lot but when done properly, those customizations are worth their weight in gold.

Pros

The best part is the ability to manage assign and track the entire sales process even with sales teams spread all over the country without having to manage a server in house.

Cons

The learning curve is a little steep for Salesforce in general, however the Salesforce help sections, training material, and robust user community make solving problems and getting answers to questions pretty easy.

Pros

I would say both the pipeline feature and contact management were my two favourite features. In sales, being able to relay accurate data and potential sales during company meetings/money huddles are key in predicting company sustainability and growth. Having my pipeline right in front of me made me feel very confident when reporting to my Sales Manager.

The contact management side of Salesforce was also excellent. Being able to keep a clean and organized database of contacts is very helpful. I also liked how we are able to review messages and history with each contact.

Cons

I would say some of the sales hub knowledge material was a little out dated from time to time. This might be a bit picky, as most of the content was good.

Pros

The main features like the pipeline management and division. All the data of your lead on the main page without having to go in to your lead. The ability to have tabs within the tabs for an easier experience having multiple leads open.

Cons

That the task you set up for reminders or calls was not working 40% of the time. 10% of the time the leads did not go off your pipeline after calling them or when you remove them.

Pros

I like it because it allows the monitoring of each client individually, so that when creating strategies this solution works as an organizer, manager and organizer for better business processes, I like it because it is not complicated to manage so in financial areas and marketing is positioned as a profitable and sustainable alternative for companies

Cons

I have no problems regarding the work procedures in which the employment has been reliable and safe.

Pros

The Best feature it offers is customization, This cloud fits for everyone's need starting from micro enterprise to large scale industries. It is well integrated with other platforms to perform analytics, real time monitoring. It offers User friendly UI

Cons

Data optimization needed to avoid extra cost of data and Training modules should be provided for new users.

Pros

I liked how easily you could pull up customers' information and find what you needed.

Cons

The layout is not the cleanest. I would like to see it be less cluttered.

Pros

The best part of Salesforce Sales Cloud is the ability to manage and monitor everyday operations inside each account. It makes it possible to stay up to date on ongoing actions and guarantees regular, thorough visibility into each account's development.

Cons

The mobile application is excellent and really helpful, however I don't like how expensive this platform is. I've had a positive overall experience with this platform.

Pros

My favorite parts of salesforce have to be having a central database where we can store all of our information regarding engagements. From clients, to donors, to volunteers, and even board members. We use it to keep track of all types of information and it allows us to target specific "high value" donors who are more likely to donate based on previous donation history. It makes it very easy for us with just a few clicks to see all the information we need to successfully run a fundraising campaign and get it to the right people.

Cons

It could be a little more intuitive, this may be a byproduct of having so many features. Sometimes it is a little difficult to navigate for people who aren't as familiar with salesforce. Sometimes we get volunteers that prefer to volunteer by assisting with admin tasks. Sometimes we run into issues where generally tech saavy people have trouble navigating and using some of the features in sales force. Again this is probably because it has so many features that are very indepth, not necessarily a bad thing.

Pros

The fresh look and integration to link to other system is a nice touch. The font layout and design is very useful for everyday use. Nice to see the system evolve in the right way over the years of use.

Cons

There can be occasions when the system is slow to use or encounters errors in time this has got much better and the overall experience has got better month on month.

Pros

It is a comprehensive customer relationship management solution that incorporates the different function of the business like sales marketing and customer service. I loved that it simplifies the management of customer interactions at different levels.

Cons

Initially it can be difficult for new users who do not have any knowledge about the platform. Some learning or training might need to be undertaken to navigate the platform effectively.

Pros

Its feature of lead generation. It has really helped me get new prospects and closed more sales

Cons

At first i felt it had too many features and felt confusing.

Pros

We use salesforce in our daily work. User friendly and easy to navigate the tool. Easy to communicate with other member.

Cons

As far as I know, I didn't encounter any problem using this tool. It is a big help for us specially on our daily work.

Pros

How one piece of information flows to others & connects

Cons

Difficult to get comfortable with, but once you are it's amazing.

Pros

I like that once you understand how to use it, it basically falls into place... everything makes sense. You just need to get the hang of it and once you have that its pretty easy to understand.

Cons

The set up..in the beginning. It just didn't make much sense to me but as i mentioned, once you get it, its pretty easy

Pros

My favorite part about about Salesforce as a manager is the activity status of where I can see how many calls were taken. I also love that you can connect it to other platforms.

Cons

Duplicate leads, causes issues amongst employees .

Pros

Salesforce sales cloud assists us in tracking sales opportunities, case management, market campaigns and many more.

Cons

It's bit expensive compared to others and could do with more integrations.

Pros

Sales force is incredibly easy to learn and manage everything right in front of you without having multiple products to keep track.

Cons

I cant say there is anything I don't like. Its that easy to use.

Pros

The two things I liked the most about Salesforce Sales Cloud is the ease of use and integration with other apps. Both options are helpful with my daily tasks.

Cons

The initial process of learning Salesforce Sales Cloud was a difficult issue and took longer than expected.

Pros

It is easy to use and organized. All information that you need can easily be found and has their own place.

Cons

None, so far everything is good. I am extremely satisfied with Salesforce.

Pros

It really helps me organize and track all task in one especially when handling multiple accounts/real estate.

Cons

None so far. It serves its purpose working with Salesforce.

Pros

It is a CRM, quite complete and professional, easy to understand for anyone and what I liked the most is the tools with which you can help yourself so that you do not forget a task and remind you of them.

Cons

Disadvantages, definitely not customizing or adjusting it according to the tasks that each person performs.